Customer Service
Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.
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 Each year, IFA partners with the International Bar Association’s Franchising Committee to develop a program for some of the world’s leading practitioners and franchise legal counsel.
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