Customer Service - Franchising.com

Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

RECENT HEADLINES

LT.agency
LT (formerly LaneTerralever) is a marketing and digital experience agency focused on creating meaningful customer experiences based on deep strategic insights.
Request Info
Learn More
Indevia Accounting
SPONSORED CONTENT
Indevia Accounting
SPONSORED CONTENT
Indevia Accounting
SPONSORED CONTENT
Annual Franchise Marketing Report looks at how brands measure the customer experience
  • Eddy Goldberg
  • 3,891 Reads 34 Shares
Customer complaints can be your brand's best friend - if you respond quickly, make it right, and fix the problem.
  • Alex Zlatin
  • 7,159 Reads 22 Shares
4 service recovery techniques to keep your customers coming back.
  • John Tschohl
  • 4,983 Reads 35 Shares
Welcome to the Relationship Economy!
  • John DiJulius
  • 5,599 Reads 21 Shares
How investing in customer service can boost your bottom line.
  • John Tschohl
  • 6,064 Reads 9 Shares
5 traits are required to building successful relationships.
  • John DiJulius
  • 26,007 Reads 28 Shares
How healthy is your relationship with the Relationship Economy?
  • John DiJulius
  • 7,453 Reads 7 Shares
To retain your customers, pair technology with a human touch.
  • Kurt Krake
  • 4,986 Reads 34 Shares
Customer service problem? Train and empower your employees to be superheroes and build loyalty for life.
  • John DiJulius
  • 4,116 Reads 24 Shares
3 tips for making your interview process ungameable.
  • John DiJulius
  • 4,387 Reads 41 Shares
Customer service guru John DiJulius has collected his 26 best customer service quotes - and wants to hear yours!
  • John DiJulius
  • 4,939 Reads 63 Shares
The Human Bean
SPONSORED CONTENT
The Human Bean
SPONSORED CONTENT
The Human Bean
SPONSORED CONTENT
The #1 skill a great leader must learn to master.
  • John DiJulius
  • 3,394 Reads 14 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
  • John DiJulius
  • 5,625 Reads 48 Shares
New Study Finds Customer "Feeling" Is More Impactful In Influencing Purchasing Decision And Brand Loyalty Than Any Other Factor.
  • Multi-Unit Franchisee
  • 4,558 Reads 40 Shares
The five "P's" of customer experience leadership - and how they can work for you.
  • Chad Storlie
  • 4,963 Reads 49 Shares
Customer surveys like NPS are useful, but require moving beyond the numbers.
  • Chad Storlie
  • 6,115 Reads 37 Shares
How Your Employees Can Handle Irrational Customers With A Calm, Effective Approach.
  • John DiJulius
  • 3,335 Reads 33 Shares
"World-Class" Customer Service Gives You An Opportunity To Create Customers For Life.
  • John DiJulius
  • 3,342 Reads 20 Shares
If A Problem Arises With A Customer, Turn It Into An Opportunity To Own That Customer For Life.
  • John DiJulius
  • 3,474 Reads 3 Shares
What do the best customer experience brands do differently?
  • John DiJulius
  • 4,019 Reads 25 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
  • John Tschohl
  • 3,242 Reads 4 Shares
Subway
SPONSORED CONTENT
Subway
SPONSORED CONTENT
Subway
SPONSORED CONTENT
4 tips on providing consumers with the convenience and choices they want.
  • Charles Bonfiglio
  • 4,946 Reads 46 Shares
Customer loyalty may be your most important metric of success.
  • Chad Storlie
  • 13,017 Reads 95 Shares
Tips and tactics for optimizing the customer experience and the bottom line.
  • Chad Storlie
  • 7,002 Reads 45 Shares
How smartphone addiction is harming our people skills and creativity.
  • John DiJulius
  • 6,826 Reads 21 Shares
Are you training your front-line employees to deliver world-class customer service?
  • John DiJulius
  • 6,252 Reads 38 Shares
Can a company's customer service go from bad to great?
  • John DiJulius
  • 4,097 Reads 9 Shares
How 3 positive guest experiences create loyal customers at Stoner's Pizza Joint
  • Nick Bergelt
  • 4,517 Reads 13 Shares
Can your brand's front-line customer service go from bad to great?
  • John DiJulius
  • 9,729 Reads 16 Shares
There is absolutely no greater skill that can be acquired and constantly worked at that can have a bigger impact on us personally and professionally than the ability to build an instant rapport with others, whether they are an acquaintance, customer, co-worker, or a total stranger.
  • John DiJulius
  • 7,671 Reads 23 Shares
Share This Page

Subscribe to our Newsletters