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Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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Only a few companies have a practice of calling their customers by name. You should be one of them
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Focus on these characteristics to make your employees outstanding listeners.
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4 ways to flip an upset customer so that in 60 seconds they believe they are dealing with the greatest company on earth.
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