Customer Service - Franchising.com

Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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Training employees to deal effectively with irate customers will help retain both your customers and your employees
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Using a customer’s name is an effective way to elevate the customer experience.
  • John Tschohl
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Training your front-line employees in how to deal with stressed-out customers will retain both your customers and your employees!
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Your franchisees are your most important customers. Is it time for a Chief Franchisee Experience Officer?
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How to create a consistent customer experience in every area of your business.
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Anxiety, uncertainty, and business rules can create irrational customers; train your employees to deal with them properly.
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What is the one best thing customer experience brands do differently?
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Marco's Pizza®
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Marco's Pizza®
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5 ways to win more customers and retain great staff in these challenging times.
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3 companies that are role models for being relentless with customer service
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Differentiate yourself from the competition and create the "ultimate guest experience"
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How – and why – to create an “above-and-beyond” customer service culture at your brand
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In the relationship economy the primary currency is the emotional connections made with customers, employees, and vendors.
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Why it’s vital to add a ‘ fun’ customer service certification component to your customer service training
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How to launch a successful customer service initiative that is both effective and long-lasting
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4 tips on why empowering employees to repair customer service failures will contribute mightily to your bottom line
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Every organization that wants to be a service leader should stress the importance and benefits of remembering customers by name and include strategies to help employees do so.
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How do you stack up among the 6 crucial categories of customer experience?
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To improve your retail success and train your sales associates, follow these 10 best practices
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