Customer Service - Franchising.com

Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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Jeff's Bagel Run
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Jeff's Bagel Run
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Jeff's Bagel Run
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Franchise Update Media introduces the new monthly Franchise Customer Experience Report newsletter
  • Eddy Goldberg
  • 4,823 Reads 4 Shares
5 tips for service recovery – the ability to turn an unhappy customer into a long-term, loyal one
  • John Tschohl
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Companies should focus on making service easier by reducing the amount of work required of customers to get their issues resolved.
  • John DiJulius
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If your frontline employees are making any of these 7 customer service experience mistakes, it’s costing your business money every day
  • Bob Phibbs
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4 ways to flip an upset customer so that in 60 seconds they believe they are dealing with the greatest company on earth.
  • John Tschohl
  • 4,696 Reads 4 Shares
How to establish a customer service initiative that both succeeds and lasts
  • John DiJulius
  • 4,206 Reads 3 Shares
Training employees to deal effectively with irate customers will help retain both your customers and your employees
  • John Tschohl
  • 3,513 Reads 12 Shares
5 key strategies to help strengthen relationships with customers and other business associates
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Examples of why your company should make your customer experience your most distinct competitive advantage
  • John DiJulius
  • 3,821 Reads 14 Shares
Customer loyalty is a result of the multiple positive ‘micro-experiences’ a person has with a brand.
  • John DiJulius
  • 4,281 Reads 41 Shares
A positive customer experience is vital for franchise success. Here are 6 ways to train your employees how to deliver it consistently.
  • John R. DiJulius III
  • 6,475 Reads 63 Shares
Jersey Mike's Subs
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Jersey Mike's Subs
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Jersey Mike's Subs
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Using a customer’s name is an effective way to elevate the customer experience.
  • John Tschohl
  • 4,590 Reads 8 Shares
Training your front-line employees in how to deal with stressed-out customers will retain both your customers and your employees!
  • John DiJulius
  • 4,937 Reads 7 Shares
Your franchisees are your most important customers. Is it time for a Chief Franchisee Experience Officer?
  • Keith Gerson
  • 5,443 Reads 9 Shares
How to create a consistent customer experience in every area of your business.
  • John R. DiJulius
  • 4,729 Reads 33 Shares
Anxiety, uncertainty, and business rules can create irrational customers; train your employees to deal with them properly.
  • John DiJulius
  • 3,818 Reads 5 Shares
What is the one best thing customer experience brands do differently?
  • John DiJulius
  • 6,391 Reads 23 Shares
5 ways to win more customers and retain great staff in these challenging times.
  • Jayson Pearl
  • 5,821 Reads 38 Shares
3 companies that are role models for being relentless with customer service
  • Multi-Unit Franchisee
  • 5,090 Reads 4 Shares
How you can better manage customer expectations by being totally transparent with your customer base.
  • John R. DiJulius III 
  • 3,815 Reads 2 Shares
To create a successful service culture for your brand, try these 9 steps
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  • 7,429 Reads 26 Shares
Jeff's Bagel Run
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Jeff's Bagel Run
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Jeff's Bagel Run
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Differentiate yourself from the competition and create the "ultimate guest experience"
  • Dave Murray
  • 3,967 Reads 11 Shares
4 ways to implement a ‘Service Recovery’ strategy and keep your customers happy and coming back.
  • Ryan Chevalier
  • 3,704 Reads 5 Shares
How – and why – to create an “above-and-beyond” customer service culture at your brand
  • John R. DiJulius III 
  • 4,191 Reads 1 Shares
How a "Day in the Life of a Customer" video can create empathy and improve customer service among your front-line staff
  • John DiJulius
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In the relationship economy the primary currency is the emotional connections made with customers, employees, and vendors.
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Five essential steps to creating an 'above and beyond' culture at your business.
  • John DiJulius
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"Revenge spending" is taking off as consumers shake off the Covid stay-at-home blues. Here’s how to cash in on it.
  • John DiJulius
  • 4,239 Reads 4 Shares
Why it’s vital to add a ‘ fun’ customer service certification component to your customer service training
  • John DiJulius
  • 3,282 Reads 11 Shares
How to launch a successful customer service initiative that is both effective and long-lasting
  • John DiJulius
  • 4,524 Reads 1 Shares
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