Customer Service - Franchising.com

Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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Every company screws up with customers sometimes. Here's how to turn that to your advantage
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Franchise Update Media introduces the new monthly Franchise Customer Experience Report newsletter
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5 tips for service recovery – the ability to turn an unhappy customer into a long-term, loyal one
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Companies should focus on making service easier by reducing the amount of work required of customers to get their issues resolved.
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If your frontline employees are making any of these 7 customer service experience mistakes, it’s costing your business money every day
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4 ways to flip an upset customer so that in 60 seconds they believe they are dealing with the greatest company on earth.
  • John Tschohl
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How to establish a customer service initiative that both succeeds and lasts
  • John DiJulius
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Training employees to deal effectively with irate customers will help retain both your customers and your employees
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5 key strategies to help strengthen relationships with customers and other business associates
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Examples of why your company should make your customer experience your most distinct competitive advantage
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Customer loyalty is a result of the multiple positive ‘micro-experiences’ a person has with a brand.
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A positive customer experience is vital for franchise success. Here are 6 ways to train your employees how to deliver it consistently.
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Using a customer’s name is an effective way to elevate the customer experience.
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Training your front-line employees in how to deal with stressed-out customers will retain both your customers and your employees!
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Your franchisees are your most important customers. Is it time for a Chief Franchisee Experience Officer?
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How to create a consistent customer experience in every area of your business.
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Anxiety, uncertainty, and business rules can create irrational customers; train your employees to deal with them properly.
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What is the one best thing customer experience brands do differently?
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5 ways to win more customers and retain great staff in these challenging times.
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3 companies that are role models for being relentless with customer service
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How you can better manage customer expectations by being totally transparent with your customer base.
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To create a successful service culture for your brand, try these 9 steps
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Differentiate yourself from the competition and create the "ultimate guest experience"
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4 ways to implement a ‘Service Recovery’ strategy and keep your customers happy and coming back.
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How – and why – to create an “above-and-beyond” customer service culture at your brand
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How a "Day in the Life of a Customer" video can create empathy and improve customer service among your front-line staff
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In the relationship economy the primary currency is the emotional connections made with customers, employees, and vendors.
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Five essential steps to creating an 'above and beyond' culture at your business.
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"Revenge spending" is taking off as consumers shake off the Covid stay-at-home blues. Here’s how to cash in on it.
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Why it’s vital to add a ‘ fun’ customer service certification component to your customer service training
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