Customer Service - Franchising.com

Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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McAlister's Deli
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McAlister's Deli
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McAlister's Deli
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These 5 companies are reaping the financial benefits of making customer service a top priority.
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The customer service experience provided during “grudge buys” can impact future decision processes and purchase behaviors
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Today’s “all hands on deck” response to the labor shortage is leading many frontline employees and CSRs down the path of burnout. They’re not happy.
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The Great Adjustment means it's time to review what is working, what is not, and why customer experience training is essential
  • John DiJulius
  • 5,303 Reads 27 Shares
If there’s one thing today’s customers want, it’s speed. How much friction does your brand have delivering that?
  • John Tschohl
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How you can build a service culture plan that makes your company a more trusted and well-liked business.
  • John Tschohl
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Our September roundup of consumer marketing news, trends, and other developments!
  • Eddy Goldberg
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When it comes to customer service, banishing the word No from your employees’ vocabulary will go a long way. Just say Yes!
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  • 5,744 Reads 3 Shares
You just may be the first to ever teach your employees about customer service
  • John Tschohl
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Focus on these characteristics to make your employees outstanding listeners.
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Successful franchisee shares 3 best practices for creating a community and ultimately a customer for life
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Jersey Mike's Subs
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Jersey Mike's Subs
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Jersey Mike's Subs
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To deliver the best service you must have a customer-centric approach that offers seamless experiences across the entire customer journey
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  • 8,130 Reads 1 Shares
Boost your odds of staffing up for summer with these 3 tips from Snagajob
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Every company screws up with customers sometimes. Here's how to turn that to your advantage
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Franchise Update Media introduces the new monthly Franchise Customer Experience Report newsletter
  • Eddy Goldberg
  • 4,482 Reads 4 Shares
5 tips for service recovery – the ability to turn an unhappy customer into a long-term, loyal one
  • John Tschohl
  • 4,431 Reads 22 Shares
Companies should focus on making service easier by reducing the amount of work required of customers to get their issues resolved.
  • John DiJulius
  • 3,412 Reads 5 Shares
If your frontline employees are making any of these 7 customer service experience mistakes, it’s costing your business money every day
  • Bob Phibbs
  • 3,610 Reads 5 Shares
4 ways to flip an upset customer so that in 60 seconds they believe they are dealing with the greatest company on earth.
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How to establish a customer service initiative that both succeeds and lasts
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Training employees to deal effectively with irate customers will help retain both your customers and your employees
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Angry Crab Shack
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Angry Crab Shack
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Angry Crab Shack
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5 key strategies to help strengthen relationships with customers and other business associates
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Examples of why your company should make your customer experience your most distinct competitive advantage
  • John DiJulius
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Customer loyalty is a result of the multiple positive ‘micro-experiences’ a person has with a brand.
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A positive customer experience is vital for franchise success. Here are 6 ways to train your employees how to deliver it consistently.
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Using a customer’s name is an effective way to elevate the customer experience.
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Training your front-line employees in how to deal with stressed-out customers will retain both your customers and your employees!
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Your franchisees are your most important customers. Is it time for a Chief Franchisee Experience Officer?
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How to create a consistent customer experience in every area of your business.
  • John R. DiJulius
  • 4,461 Reads 33 Shares
Anxiety, uncertainty, and business rules can create irrational customers; train your employees to deal with them properly.
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  • 3,533 Reads 5 Shares
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