Customer Service - Franchising.com

Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

RECENT HEADLINES

RenderSEO
RenderSEO is a marketing technology company that combines a powerful local search management platform with unbeatable client support.
Request Info
Learn More
MSA Worldwide
SPONSORED CONTENT
MSA Worldwide
SPONSORED CONTENT
MSA Worldwide
SPONSORED CONTENT
Our July roundup of consumer experience news and trends
  • Eddy Goldberg
  • 3,453 Reads
Build (or improve) your customer service culture with these 9 principles
  • John Tschohl
  • 6,003 Reads 9 Shares
Training your frontline employees on listening skills can significantly boost the success of your units
  • Bob Phibbs
  • 3,184 Reads 1 Shares
How to get your customer service staff to be present and provide genuine hospitality during their interactions with customers.
  • John DiJulius
  • 4,404 Reads 12 Shares
Looking for love? Consumer love, that is, in a changing world of online customer reviews and influencers
  • Eddy Goldberg
  • 4,318 Reads 15 Shares
Using AI-powered brand intelligence on a hyperlocal level is key to improving your customers’ experience
  • Cynthia Sener
  • 6,108 Reads 6 Shares
Creating an environment where employees like to work also creates consistent customer service at all your locations.
  • John DiJulius
  • 4,181 Reads 5 Shares
1 ways to improve your customer service and make 2023 your best year ever!
  • John DiJulius
  • 3,934 Reads 7 Shares
Looking for a consumer marketing advantage in 2023 (and who isn’t)? Here are10 books on creating your brand’s best possible customer experience
  • Eddy Goldberg
  • 4,081 Reads 3 Shares
Good service won’t get you into the game; you need to provide service that is relentlessly awesome
  • John Tschohl
  • 3,431 Reads 5 Shares
Our first-of-the-year roundup of consumer experience news, trends, and other developments!
  • Eddy Goldberg
  • 3,434 Reads 3 Shares
Broken Yolk
SPONSORED CONTENT
Broken Yolk
SPONSORED CONTENT
Broken Yolk
SPONSORED CONTENT
As franchise consumer marketers seek a competitive advantage in the battle for both customers and employees, these blogs, podcasts, and videos are sure to help!
  • Eddy Goldberg
  • 3,824 Reads 3 Shares
11 ways to improve your customer service and make 2023 your best CX year ever!
  • John DiJulius
  • 4,669 Reads 33 Shares
Only a few companies have a practice of calling their customers by name. You should be one of them
  • John Tschohl
  • 5,075 Reads 8 Shares
Covid sent employees packing and negated one of your most important differentiators: great customer service. Time to fix it in 2023!
  • John Tschohl
  • 3,344 Reads 1 Shares
As a recession looms, history shows that great customer experience brands outperform in any economy - how's yours doing?
  • John DiJulius
  • 5,328 Reads 9 Shares
Our November roundup of consumer experience–related news, trends, and other developments!
  • Eddy Goldberg
  • 3,520 Reads 1 Shares
These 5 companies are reaping the financial benefits of making customer service a top priority.
  • John Tschohl
  • 5,398 Reads 6 Shares
The customer service experience provided during “grudge buys” can impact future decision processes and purchase behaviors
  • John DiJulius
  • 7,830 Reads 1 Shares
Today’s “all hands on deck” response to the labor shortage is leading many frontline employees and CSRs down the path of burnout. They’re not happy.
  • John DiJulius
  • 3,648 Reads 1 Shares
The Great Adjustment means it's time to review what is working, what is not, and why customer experience training is essential
  • John DiJulius
  • 5,628 Reads 27 Shares
Tropical Smoothie Cafe
SPONSORED CONTENT
Tropical Smoothie Cafe
SPONSORED CONTENT
Tropical Smoothie Cafe
SPONSORED CONTENT
If there’s one thing today’s customers want, it’s speed. How much friction does your brand have delivering that?
  • John Tschohl
  • 4,883 Reads 3 Shares
How you can build a service culture plan that makes your company a more trusted and well-liked business.
  • John Tschohl
  • 6,039 Reads 6 Shares
Our September roundup of consumer marketing news, trends, and other developments!
  • Eddy Goldberg
  • 6,246 Reads
When it comes to customer service, banishing the word No from your employees’ vocabulary will go a long way. Just say Yes!
  • John DiJulius
  • 6,265 Reads 3 Shares
You just may be the first to ever teach your employees about customer service
  • John Tschohl
  • 7,416 Reads 20 Shares
Focus on these characteristics to make your employees outstanding listeners.
  • John DiJulius
  • 6,573 Reads 6 Shares
Successful franchisee shares 3 best practices for creating a community and ultimately a customer for life
  • Dave Wagner 
  • 7,860 Reads 8 Shares
To deliver the best service you must have a customer-centric approach that offers seamless experiences across the entire customer journey
  • John DiJulius
  • 8,537 Reads 1 Shares
Boost your odds of staffing up for summer with these 3 tips from Snagajob
  • Mathieu Stevenson
  • 5,314 Reads 7 Shares
Share This Page

Subscribe to our Newsletters