Multi-Unit Franchisee Insight - Hiring, Firing, Training, & Retaining Employees
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Multi-Unit Franchisee Insight - Hiring, Firing, Training, & Retaining Employees

Multi-Unit Franchisee Insight - Hiring, Firing, Training, & Retaining Employees

We talk to successful multi-unit operators regularly here at Franchise Update Media. These busy on-the-go people share great insight and wisdom with us through our profile stories in Multi-Unit Franchisee magazine. Here, from our archives, are some insightful responses from some of these franchisees.

 

Describe how you hire, fire, train, and retain employees?
Of course, the answer to this question varies by position, and we rely on our franchisor for most training materials. But good character is important for any position: we can train how to work in a Golden Corral, but we can't train for good character. Any position in a Golden Corral restaurant is hard work, so work ethic is important. Finally, it always helps if new hires at any level fit the culture of our company. Golden Corral is not fine dining and you have to be comfortable with that. To these ends, I believe in promoting from within when possible. Our seven key senior managers average more than 25 years of experience with Golden Corral, and several worked with me on the corporate side of Golden Corral before I started our franchise company. Every one of our senior managers, except for our CFO/chief administrative officer, started at Golden Corral as an hourly employee. One of the most gratifying things for me over the years has been to see people at all levels of our organization grow and develop to the best of their abilities.
 Hu Odom, multi-unit franchisee of Golden Corral

 

Describe how you hire, fire, train, and retain employees?
We try to hire the best candidates, train them through our leadership team in the cafes, and keep them by cultivating a strong relationship based on trust. We do our best to be the employer of choice in the food industry.
 Jennifer and Rylan Miller, multi-unit franchisees of Tropical Smoothie Café

 

How do you hire and fire, train and retain?
This is the toughest part of the job. We need to spend more effort on retaining the great employees we have so that we do not have to fill that many open positions all the time. All interviews are a two-step process. Fire as a last resort. Can we put this person in a different store environment where they will be more successful?
 Raul and Lisa Ceide, multi-unit franchisees of Jersey Mike's

Published: June 17th, 2019

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