Franchise Guide: Best Practices - Franchising.com

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Best Practices

Sunita Sagar got her first shot at franchising in 2007, when she was given the chance to buy an underperforming Denny's in Campbell, Calif.
  • Multi-Unit Franchisee
  • 5,002 Reads 3 Shares
Since national health care reform was signed into law in March 2010, it has generated strong reaction from multi-unit franchisees and small-business owners across the nation.
  • Debbie Selinsky
  • 5,577 Reads 1 Shares
When we talk about customer service, we usually think about how we deal with the people who walk through our doors--both physical and virtual--to purchase our products and services.
  • John Tschohl
  • 25,407 Reads 44 Shares
Effective leadership is based on ongoing input and feedback. Where 20 years ago managers rarely asked for input, today effective leaders are regularly seeking and receiving employee feedback.
  • Timothy Bednarz
  • 5,228 Reads 240 Shares
Serving customers is not a punishment; it is a privilege. That's how I want my team members to think.
  • Dave Melton
  • 8,952 Reads
Organizations can expect obvious results when they implement an empowered environment.
  • Timothy Bednarz
  • 5,235 Reads 64 Shares
This has always been the place, right? America, I mean, where anybody can start with nothing and turn it into something.
  • Jack Mackey
  • 8,624 Reads 3 Shares
Small business owners frequently juggle a variety of roles within their companies. Creating a balance and effectively managing available time is extremely important to most small businesses.
  • Sharon Housley
  • 8,065 Reads 1 Shares
In 1996, Michael Ansley and his former college roommate asked their fathers for loans to buy their own franchise (Buffalo Wild Wings, then known as BW3) unit near Ann Arbor, Mich.
  • Multi-Unit Franchisee
  • 5,510 Reads 193 Shares
What gets rewarded gets done, so recognize and reward a lot! This is especially so if you want to learn how to change company culture.
  • Ron Kaufman
  • 5,924 Reads 327 Shares
When I was 19 years old, I was promoted to passenger service manager for Capital Airlines at Midway Airport in Chicago.
  • Howard Putnam
  • 5,131 Reads
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"I'm sorry, but this just isn't working, I think it's best if we part company." Have you been on the giving or receiving side of that statement?
  • Jay Werth
  • 4,547 Reads 73 Shares
You search and screen and interview for the best employees. Days pass, sometimes weeks, as you narrow down your choices (and continue to operate understaffed).
  • Kerry Pipes
  • 8,335 Reads 1 Shares
Negotiation really is an art, and can be a challenge to master for even the most astute business professional.
  • Sharon Housley
  • 6,286 Reads 1 Shares
In order to excel in your work, in your life, or as a leader, you need to commit to continuous learning.
  • Joelle K. Jay, Ph.D.
  • 6,293 Reads 534 Shares
Generally speaking, people like to compete. They like to test themselves and be challenged. Most important, people like to win.
  • Dave Melton
  • 4,195 Reads
When great front-line hourly employees quit, most managers take it personally--and with good reason.
  • Mel Kleiman
  • 7,645 Reads
Irate customers. No matter how good you are at what you do, what business you are in, or where it is located, you will at some point find yourself facing an irate customer.
  • John Tschohl
  • 5,809 Reads 359 Shares
As the economy continues to struggle through a slow recovery, business people everywhere are looking for any tools or techniques that will help them keep their businesses alive and thriving.
  • Multi-Unit Franchisee
  • 7,137 Reads 1 Shares
Zane Tankel is not waiting on any government job programs to help his business.
  • Multi-Unit Franchisee
  • 5,044 Reads 197 Shares
Nearly every company in the world gives lip service to the idea that "our people are our greatest asset."
  • Shawn Achor
  • 5,492 Reads 151 Shares
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No one I know would dispute the benefits technology--specifically the computer--has had on every aspect of our lives.
  • John Tschohl
  • 4,896 Reads 68 Shares
There was a time when a hacker needed exceptional computer skills to breach a system. Only the most talented and experienced computer users could successfully bypass even the most minimal security provisions.
  • David Ellis
  • 10,265 Reads
Some people wait for the future to happen. Others create their futures.
  • Dr. Nido Qubein
  • 11,263 Reads
I can't say enough about the importance of empowered employees in helping a business survive and grow, even in the worst of economic situations.
  • John Tschohl
  • 7,729 Reads 1,014 Shares
For months, Republicans in Washington have been beating a steady drumbeat about the harm regulations have on businesses, the economy, and job creation.
  • Matt Deffebach
  • 5,981 Reads 258 Shares
Ray Harrigill believes in diversification. His Sunray Companies has restaurants (Bumpers Drive-In), tanning salons (Palm Beach Tan), fitness centers (Koko FitClub), and hotel properties (Hampton Inn), to name a few.
  • Tracy Staton
  • 7,570 Reads 1 Shares
We are always on the lookout for big franchisees, the kind who don't run a half dozen units but dozens of units.
  • Multi-Unit Franchisee
  • 7,521 Reads 1,023 Shares
The ideal state for all of us at work--from leadership to the front line--is to do what you love in the service of people who love what you do.
  • Steve Farber
  • 4,893 Reads 186 Shares
We've all heard the platitudes about having a positive attitude. But does it really make a difference in the workplace?
  • Lisa Ford
  • 6,516 Reads 1,023 Shares
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