Franchise Guide: Best Practices - Franchising.com

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Best Practices

Employee theft is a common crime that is not even regarded as such by most people who commit it.
  • Patrick Barnett
  • 5,143 Reads
In all likelihood, 2013 will feel a lot like 2012. Only two significant factors could change the economic environment in 2013 from the past two years of choppy, but painfully gradual improvement.
  • Darrell Johnson
  • 6,013 Reads 2 Shares
Personal credibility is based upon a leader's character and integrity and the actions and behaviors that stem from them.
  • Timothy Bednarz
  • 9,999 Reads 1 Shares
"What are your goals?" is the common question I present to clients and prospects.
  • Loyd H. Rawls
  • 3,751 Reads
Operating a successful franchise business is challenging enough. Add in family members and things can get really interesting.
  • Michele Chandler
  • 8,079 Reads
I am often asked how I define exceptional customer service. Here it is in a nutshell: Speed, price, and technology--all built around service.
  • John Tschohl
  • 4,828 Reads 32 Shares
Millennials provide a unique challenge for businesses today. Many business operators are struggling to understand this generation and how to get the most out of the employer-employee relationship.
  • Jennifer Kushell
  • 4,113 Reads 91 Shares
Litigation is America's fastest growing business because plaintiffs have everything to gain and nothing but a few hours to lose, says Hillel Presser, author of Financial Self-Defense (Revised Edition).
  • Multi-Unit Franchisee
  • 4,553 Reads 1 Shares
Ellen Hui spent years as a multi-brand franchisee in the San Francisco Bay area. Following the sale of her business, she has turned to helping franchisors and franchisees improve their operational efficiencies.
  • Multi-Unit Franchisee
  • 5,530 Reads 85 Shares
Effective leaders manage by keeping their fingers on the pulse of their employees' key activities.
  • Timothy Bednarz
  • 7,416 Reads 659 Shares
Aziz Hashim, who was an engineer before deciding he liked restaurants and franchising better, has a detailed, systematic process for evaluating potential new brands.
  • Eddy Goldberg
  • 4,437 Reads 74 Shares
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Previously, I described one of the few positives from the recent financial crisis: In the world of small-business lending, franchising has gained a competitive edge in the battle for access to capital.
  • Darrell Johnson
  • 4,950 Reads 16 Shares
Twenty-year-old Michael Silva-Nash's family bought the Greater Little Rock Molly Maid franchise in 2005.
  • Multi-Unit Franchisee
  • 12,860 Reads 1 Shares
Earlier this year we interviewed representatives from companies that specialize in helping business operators hire smarter.
  • Multi-Unit Franchisee
  • 5,714 Reads 132 Shares
Gift cards! Often viewed as giveaways or as marketing ploys. You may want to think twice before you throw them into your offerings mix -- there are potential obstacles you may not have considered.
  • Ronald Tramazzo
  • 11,754 Reads 7 Shares
"A business that fails to satisfy its customers is worth nothing."
  • John Tschohl
  • 5,495 Reads 1 Shares
More employers are offering benefits that encourage employees to improve their health in 2012, according to a survey by the Society for Human Resource Management (SHRM) released this past summer.
  • Multi-Unit Franchisee
  • 3,961 Reads 15 Shares
When things get quiet at Carla Fryar's Great Clips salons in Northfield and New Prague, Minn., she tells her employees to hit the road--dressed as the brand's mascot, Sudz, a life-sized blue shampoo bottle.
  • Eddy Goldberg
  • 10,314 Reads 1,650 Shares
The Multi-Unit Franchising Conference was held in Las Vegas this past April. Would it surprise you to know that 70 percent of all revenue generated by Las Vegas casinos is non-gaming revenue?
  • Jack Mackey
  • 6,079 Reads 1,014 Shares
The total number of veteran-owned franchise businesses among the most military-friendly franchise companies jumped nearly 35 percent to a record 11,469 in the last year
  • Multi-Unit Franchisee
  • 5,029 Reads 183 Shares
Any competent business management planning will include a plan for potential disasters.
  • Eric Reed
  • 4,134 Reads 10 Shares
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A slow market can be especially tough on small businesses, as they are often run on a shoestring budget which leaves very little room for the cost cutting and expense reductions that corporations implement in times like these.
  • Will Dylan
  • 9,081 Reads 981 Shares
Depths of personal commitment allowed the great leaders to execute well in all aspects of their business, as well as to overcome any barriers and adversities they encountered.
  • Timothy Bednarz
  • 20,104 Reads
How do you retain and prepare your best talent to lead? Mentoring programs are one of the most effective tools in achieving business results.
  • Greg Smith
  • 5,833 Reads 148 Shares
Let me get right to the point. The keys to success in any business are: (1) the quality of the products or services you offer, and (2) your employees' ability to deliver outstanding customer service. And I'm not the only one who thinks so.
  • Mel Kleiman
  • 4,699 Reads 61 Shares
One of the questions I hear most often from executives is "How do I motivate my employees to do the things I want them to do?"
  • Nido Qubein
  • 8,430 Reads
I find it amazing that the delivery of high quality customer service is so uncommon even with all the talk and focus on the topic.
  • Lisa Ford
  • 5,823 Reads 429 Shares
At the recent Multi-Unit Foodservice Operators Conference, Service Management Group (SMG) conducted interviews with executives on how their customer satisfaction efforts are working.
  • Jack Mackey
  • 8,698 Reads 1,014 Shares
Steve Jobs was a master at many things. He built Apple into a multi-billion giant, and he did it in large part because of the people he hired.
  • John Tschohl
  • 5,925 Reads 2 Shares
Along with the existence of positive and constructive team roles, negative and destructive agendas can emerge that undermine the ability of individual teams to function and perform adequately.
  • Timothy Bednarz
  • 6,651 Reads 206 Shares
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