Franchise Guide: Best Practices - Franchising.com

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Best Practices

The best part of my job is being invited to speak to associations and corporations all over the world about the best ways to find, hire, and retain great hourly employees and their managers.
  • Mel Kleiman
  • 4,970 Reads 122 Shares
When Greg Thomas decides whether to fix or ditch a financially troubled store, he typically thinks big
  • Helen Bond
  • 15,071 Reads 1 Shares
Never before has timing been as critical to an organization's success as it is today.
  • John Tschohl
  • 8,243 Reads 62 Shares
For years, Subway has prided itself on offering healthier fare for its customers.
  • Multi-Unit Franchisee
  • 13,085 Reads 2 Shares
Last time I discussed embracing fear and love as part of the leadership experience.
  • Steve Farber
  • 3,692 Reads 68 Shares
Customer service is a moving target; it is whatever the customer thinks it is.
  • John Tschohl
  • 5,298 Reads 282 Shares
It takes a creative mind to exercise leadership in the 21st century.
  • Dr. Nido Qubein
  • 7,480 Reads 2 Shares
There's no arguing that banks, potential investors, and creditors look heavily to a company's financial statements to determine its value.
  • Mike Handelsman
  • 5,839 Reads 1,023 Shares
Dave Melton has learned the importance of setting standards for the employees at his Domino's locations.
  • Multi-Unit Franchisee
  • 6,083 Reads 289 Shares
Most of us hate complaints. We hate to get them, and we hate to give them.
  • Multi-Unit Franchisee
  • 7,241 Reads
Wisconsin-based Topper's Pizza just launched its first-ever "mobile pizza store" this past July. The brand is one of many testing the waters of mobile food delivery vehicles.
  • Kerry Pipes
  • 9,416 Reads 840 Shares
Tropical Smoothie Cafe
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Tropical Smoothie Cafe
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Tropical Smoothie Cafe
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They are athletes, Nobel Prize winners, and heads of state.
  • John Tschohl
  • 9,565 Reads 1 Shares
After speaking to a customer service representative on the phone recently, I was reminded of one of my hiring tips.
  • Lisa Ford
  • 3,874 Reads 25 Shares
Network systems attackers, as well as less-dangerous (though still nefarious) hackers, never rest in their ongoing quest to compromise franchise computer systems and capture a share of the billion-dollar bounty of stolen credit card data.
  • David Ellis
  • 6,647 Reads
To say the least, the past few years haven't been the best for business. We've weathered a brutal recession, and most of us aren't out of the woods yet.
  • Multi-Unit Franchisee
  • 8,327 Reads 401 Shares
As we've seen in high-definition in the past few months--from the natural and man-made disasters in Japan, to the rolling upheavals across North Africa and the Middle East, to the volatile whipsaws in food and energy prices--the factors that must be accounted for while structuring financial affairs are much more complicated than ever before.
  • Carol Clark
  • 7,405 Reads 1,023 Shares
Power positioning is presenting yourself to the right person, at the right time and place, in the right way, with the right message.
  • Dr. Nido Qubein
  • 70,596 Reads 60 Shares
Quality and price are two criteria for consumers when making a purchasing decision.
  • John Tschohl
  • 5,900 Reads 23 Shares
In my book, Overpromise and Overdeliver: The Secrets of Unshakable Customer Loyalty, I explain how to differentiate your brand by designing and delivering extraordinary customer experiences that instantly differentiate your company.
  • Rick Barrera
  • 13,075 Reads 2 Shares
In a perfect world, businesses would only be sold when they are healthy and attractive to buyers.
  • Domenic Rinaldi
  • 4,888 Reads 42 Shares
The inspiration for Randy Elias's expansion into a new franchise concept came from a restaurant he'd been frequenting for years.
  • Tracy Staton
  • 6,660 Reads 84 Shares
Dine Brands Global, Inc.
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Dine Brands Global, Inc.
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Dine Brands Global, Inc.
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Any experienced multi-unit operator understands that great employees ultimately need opportunities to grow and advance.
  • Kerry Pipes
  • 6,953 Reads 126 Shares
Desi Williamson has led a diverse career as a corporate sales and marketing executive, entrepreneur, motivational coach for the Minnesota Vikings, and now restaurant owner.
  • Desi Williamson
  • 5,796 Reads 165 Shares
Do your employees know what makes your company radically different from all of your competitors?
  • Rick Barrera
  • 9,276 Reads 1,491 Shares
Until your organization figures out how to drive higher sales and profits at existing stores, adding new units is very risky. The only time McDonald's got in real trouble came when they focused on growing sales by adding new units while neglecting to grow same store sales.
  • Jack Mackey
  • 8,800 Reads 1,014 Shares
In the course of my speaking and consulting engagements, I've found that many franchisees have given up even trying to get meaningful references on promising job applicants. From the frustrating experiences recounted to me by others and my own company's policy, I know that most employers will report only dates of employment and the starting and ending wage or salary figures.
  • Mel Kleiman
  • 7,992 Reads 1 Shares
Timing the sale of a business can be a stressful process. In today's tenuous economy, it's nearly impossible to predict your business's financial future, let alone its value on the open market.
  • Mike Handelsman
  • 5,192 Reads 29 Shares
Service recovery. Those two words can make the difference between success and failure. And yet most people in management positions don't know what the term means, let alone how to use service recovery to establish a loyal customer base and increase sales.
  • John Tschohl
  • 5,612 Reads 177 Shares
Some two decades into the pizza business with Domino's Pizza, Dave Melton has acquired quite a bit of knowledge when it comes to building a great team around him.
  • Multi-Unit Franchisee
  • 4,988 Reads 37 Shares
Basic business fundamentals teach that organizations won't experience much prolonged success without strong leadership and management in place.
  • Kerry Pipes
  • 4,813 Reads 1 Shares
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