Customer Experience
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Customer service guru John DiJulius has collected his 26 best customer service quotes - and wants to hear yours!
- John DiJulius
- 6,082 Reads 63 Shares
Want to save some money upfront for new sites? Here are 3 ways Newk's Eatery does.
- Chris Cheek
- 3,999 Reads 5 Shares
1) 5 tips for tuning up your customer experience strategy; 2) the 2019 Hispanic Small Business Report from Claritas and the U.S. Hispanic Chamber; and 3) the 5 biggest mistakes video marketers make - and how to fix them.
- Eddy Goldberg
- 4,875 Reads 4 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
- John DiJulius
- 6,694 Reads 48 Shares
International franchising pros provide their thoughts on innovation and the future.
- William Edwards
- 6,750 Reads 49 Shares
The five "P's" of customer experience leadership - and how they can work for you.
- Chad Storlie
- 5,851 Reads 49 Shares
Q&A with Lisa Zoellner, Neighborly's chief strategy and marketing officer.
- Eddy Goldberg
- 12,108 Reads 13 Shares
1) Survey: What Americans think about loyalty programs; 2) Report: 10 key questions every CMO should be asking their team - and themselves; 3) Surviving in a sea of new technologies; 4) Summer reading for restaurant operators.
- Eddy Goldberg
- 2,865 Reads 4 Shares
Customer surveys like NPS are useful, but require moving beyond the numbers.
- Chad Storlie
- 7,161 Reads 37 Shares
How Your Employees Can Handle Irrational Customers With A Calm, Effective Approach.
- John DiJulius
- 4,245 Reads 33 Shares
Franchise Update's first annual Innovation Awards produce 17 winners.
- Kerry Pipes & Eddy Goldberg
- 13,318 Reads 62 Shares
"World-Class" Customer Service Gives You An Opportunity To Create Customers For Life.
- John DiJulius
- 4,235 Reads 20 Shares
1) Is NPS overrated, or just overused?; 2) Exploring the value of emotion-driven engagement (Deloitte study); 3) IAB issues guidelines on user-generated content; 4) Four social media marketing ideas from Social Media Examiner.
- Eddy Goldberg
- 4,193 Reads 4 Shares
2019 MVP Jake Alleman got in on the ground floor with his two Southern-based food brands.
- Helen Bond
- 10,728 Reads 8 Shares
If A Problem Arises With A Customer, Turn It Into An Opportunity To Own That Customer For Life.
- John DiJulius
- 4,460 Reads 3 Shares
What do the best customer experience brands do differently?
- John DiJulius
- 4,978 Reads 25 Shares
Customer service mistakes are a chance for you to save the day--and create a customer for life.
- John Tschohl
- 4,242 Reads 4 Shares
How Stoner's Pizza Joint and Auntie Anne's create an exceptional customer experience.
- Franchise Update
- 6,392 Reads 20 Shares
Customer loyalty may be your most important metric of success.
- Chad Storlie
- 14,137 Reads 95 Shares
Mobile food carts: a low-cost way to spread your brand and test new ideas.
- James Meeks
- 8,334 Reads 34 Shares
Here's how Newk's Eatery has reduced the cost of opening new restaurants
- Chris Cheek
- 4,444 Reads 7 Shares
Tips and tactics for optimizing the customer experience and the bottom line.
- Chad Storlie
- 7,862 Reads 45 Shares
Q&A with Fazoli's vice president of marketing, Jodie Conrad.
- Franchise Update
- 5,696 Reads 33 Shares
Are you training your front-line employees to deliver world-class customer service?
- John DiJulius
- 7,472 Reads 38 Shares
Lisa Zoellner has served in a variety of marketing and merchandising roles spanning more than 25 years, primarily with franchised brands.
- Franchise Update
- 6,850 Reads 2 Shares
How Auntie Anne's creates loyal customers for its impulse purchase products
- Nick Bergelt
- 11,500 Reads 9 Shares
Make the most of your grand openings and lay the foundation for new unit success.
- Sara Wykes
- 8,912 Reads 12 Shares
Can a company's customer service go from bad to great?
- John DiJulius
- 5,261 Reads 9 Shares
Consumer marketing news you can use – today! (We’ve made some changes.)
- Eddy Goldberg
- 3,645 Reads 3 Shares
How 3 positive guest experiences create loyal customers at Stoner's Pizza Joint
- Nick Bergelt
- 5,510 Reads 13 Shares
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