Customer Experience
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Starting your own Snapology education franchise is affordable, flexible, and provides a great opportunity for success. Find out more today on how you can bring a Snapology franchise to your area!
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We asked 7 franchise CEOs, "What is your role as CEO?"
- Eddy Goldberg
- 6,131 Reads 47 Shares
What your customers experience beats your marketing every time.
- Jack Mackey
- 4,769 Reads 54 Shares
Here's a handy, helpful list of conversational "Nevers & Always" tips for building better relationships.
- John DiJulius
- 6,172 Reads 1 Shares
How omnichannel consumers are shaking up franchisors' retail and real estate strategies - and how brands are adapting.
- Carl Jenkins
- 4,733 Reads 9 Shares
Food carts and trucks are an inexpensive way for food brands to expand their reach, test new markets, and experiment with innovation
- James Meeks
- 7,384 Reads 13 Shares
How to overcome being relationship disadvantaged in a digital economy?
- John DiJulius
- 7,766 Reads 32 Shares
Annual Franchise Marketing Report looks at how brands measure the customer experience
- Eddy Goldberg
- 4,810 Reads 34 Shares
We asked Massage Heights and Prose how their brand is successfully engaging social media influencers.
- Franchise Update
- 7,884 Reads 30 Shares
Annual Franchise Marketing Report looks at how (and if!) brands monitor and manage local spending by franchisees.
- Eddy Goldberg
- 4,751 Reads 11 Shares
At just 32 years old, Kyle Welch is Cold Stone Creamery's largest franchisee.
- Kerry Pipes
- 15,343 Reads 112 Shares
4 essential elements for improving your franchisor-franchisee relationships.
- Mark Cottle
- 14,005 Reads 79 Shares
First-ever Annual Franchise Marketing Report establishes benchmarks for franchise consumer marketers.
- Eddy Goldberg
- 6,216 Reads 98 Shares
2020 perspectives on international franchise development opportunities.
- William Edwards
- 14,275 Reads 86 Shares
A special year-end look back at 2019 – and ahead to 2020 – plus news, trends, innovations, and CMO news.
- Eddy Goldberg
- 3,656 Reads 4 Shares
We asked franchise CEOs what their long-term goals are for their system.
- Eddy Goldberg
- 6,899 Reads 33 Shares
With hard work and sacrifice, Ron Holt, founder of Two Maids & A Mop, has turned his youthful dream into a growing enterprise.
- Kerry Pipes
- 10,180 Reads 15 Shares
From straws to McFlurry lids, McDonald's is going green across Europe and Latin America.
- Eddy Goldberg
- 6,199 Reads 3 Shares
1) How to reach Gen Z online – by a Gen Zer!; 2) “Techlash”: Have consumers reached a breaking point with technology?; 3) Odds & Ends, a new feature, selects from a potpourri of consumer marketing trends, news, reports, innovation, offbeat campaigns, and the lighter side of marketing.
- Eddy Goldberg
- 3,655 Reads 4 Shares
Bruster's Real Ice Cream celebrates 30 years and looks forward to the next 30.
- Jim Sahene
- 9,161 Reads 4 Shares
Welcome to the Relationship Economy!
- John DiJulius
- 6,814 Reads 22 Shares
2020 perspectives on international franchise development for the U.K., Central Europe, and the United Arab Emirates.
- William Edwards
- 8,503 Reads 3 Shares
How investing in customer service can boost your bottom line.
- John Tschohl
- 7,343 Reads 9 Shares
Challenge the Pros asks Golden Corral and ShelfGenie how they help candidates find financing
- Franchise Update
- 6,784 Reads 8 Shares
Amy Legg and Kellie Watts trade their corporate careers for a life as Wild Birds Unlimited multi-unit franchisees.
- Kerry Pipes
- 9,277 Reads 265 Shares
How healthy is your relationship with the Relationship Economy?
- John DiJulius
- 8,926 Reads 7 Shares
Improve your retail customer experience with these 5 tips from the U.S. Army.
- Chad Storlie
- 8,707 Reads 43 Shares
Franchise Update releases the first Annual Franchise Marketing Report, the AFMR.
- Eddy Goldberg
- 5,224 Reads 50 Shares
1) Thinking – and rethinking – the role and the future of the CMO; 2) 6 practical social media marketing tips and tactics; and 3) 10 end-of-summer reading items – something for every marketer.
- Eddy Goldberg
- 2,870 Reads 3 Shares
3 tips for making your interview process ungameable.
- John DiJulius
- 5,554 Reads 41 Shares
International franchising experts share their thoughts on innovation.
- William Edwards
- 7,192 Reads 16 Shares
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