Customer Service - Franchising.com

Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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Bojangles
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Bojangles
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Bojangles
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Director of Brand Marketing shares strategies to establish community connections as a way to raise brand awareness
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Franchise executives gathered to examine the many facets of the customer experience.
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Restaurants win with loyalty programs that increase sales and customer engagement  
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Embracing technology is key for restaurants looking to deliver optimal experiences that keep customers coming back
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Developing a positive customer experience is established throughout all parts of a franchise's operations and can lead to increased profitability
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  • 2,524 Reads 8 Shares
Chief Brand Officer discusses developing a culture of appreciation for customers and franchisees
  • Franchise Update Media
  • 2,903 Reads 5 Shares
AI is transforming customer service by taking over tasks traditionally done by humans
  • John DiJulius
  • 3,862 Reads 5 Shares
Delivering a consistent experience and responding to feedback can enhance customer service and retention results  
  • Kevin Behan
  • 3,074 Reads 2 Shares
Franchise also upgrades POS system to increase operating efficiency 
  • Kevin Behan
  • 4,548 Reads 3 Shares
Despite many companies and employees feeling good about their customer service, improvements are needed to boost business results  
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  • 2,923 Reads 1 Shares
Franchisors need to deeply understand their patrons and anticipate their needs
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Vocelli Pizza
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Vocelli Pizza
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Vocelli Pizza
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Increased role of AI in franchise operations takes center stage at this year's conference
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  • 3,866 Reads 4 Shares
Marketing professionals from Premium Service Brands, Zaxby's, Buzz Franchise Brands, and Moran Family of Brands discuss how teamwork elevates the guest experience
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Retaining customers is an essential part of a business' success now and in the future
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Franchise Update digs into nontraditional locations, customer experience, and the University of Louisville's Yum! Center for Global Franchise Excellence
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  • 3,132 Reads 3 Shares
Eliminate whatever gets in the way of people doing business with you
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  • 3,716 Reads 5 Shares
The right location isn't as important as the experience your brand consistently delivers
  • John DiJulius
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By offering high-quality products and services, franchisors provide profitable revenue streams for franchisees
  • Kevin Behan
  • 3,300 Reads 6 Shares
Mobile brands can engage with customers through convenience and personalization
  • Josh York
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CMO/COO Summit to focus on greater collaboration between franchise marketing and operations
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The Franchise Customer Experience Certification program links CX strength with profitability
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Movita Juice Bar
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Movita Juice Bar
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Movita Juice Bar
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Make it easy for your customers to complain--as long as you've trained your staff to handle it professionally
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Take your consumer service to the next level at the 2024 Franchise Customer Experience Conference, June 17-20 in Atlanta
  • Franchise Update Media
  • 5,173 Reads
Boost profitability and employee satisfaction with a culture that places customer experience first
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Act quickly and take responsibility when dealing with customer complaints
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The Franchise Customer Experience Conference (FCXC) returns to Atlanta June 17-20 for the annual gathering of franchise marketing pros
  • Annie Oeth & Eddy Goldberg
  • 3,028 Reads
Customer service expert John Tschohl outlines 6 foundational steps franchisees can take to deliver great customer service
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Make sure you are training your employees on soft skills
  • John DiJulius
  • 4,303 Reads 2 Shares
By testing service aptitude, you can boost your employees' ability to serve customers.
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Franchisee Greg Thomas innovatively promotes Great Clips, distinguishing it from competitors with engaging experiences, NASCAR sponsorships, and unique promotions
  • M. Scott Morris
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