Customer Service
Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.
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At ChoiceLocal our mission is to help others. We help franchise systems drive growth. Whether you need to acquire new franchisees, increase consumer sales, or attract talent, we implement digital strategies to exceed your goals.
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The right location isn't as important as the experience your brand consistently delivers
- John DiJulius
- 3,144 Reads 3 Shares
By offering high-quality products and services, franchisors provide profitable revenue streams for franchisees
- Kevin Behan
- 2,864 Reads 6 Shares
Mobile brands can engage with customers through convenience and personalization
- Josh York
- 2,684 Reads 1 Shares
CMO/COO Summit to focus on greater collaboration between franchise marketing and operations
- Franchise Update Media
- 4,068 Reads 2 Shares
The Franchise Customer Experience Certification program links CX strength with profitability
- Kevin Behan
- 3,232 Reads 6 Shares
Make it easy for your customers to complain--as long as you've trained your staff to handle it professionally
- John DiJulius
- 2,992 Reads 4 Shares
Take your consumer service to the next level at the 2024 Franchise Customer Experience Conference, June 17-20 in Atlanta
- Franchise Update Media
- 4,561 Reads
Boost profitability and employee satisfaction with a culture that places customer experience first
- Annie Oeth
- 3,515 Reads
Act quickly and take responsibility when dealing with customer complaints
- John Tschohl
- 3,353 Reads 5 Shares
The Franchise Customer Experience Conference (FCXC) returns to Atlanta June 17-20 for the annual gathering of franchise marketing pros
- Annie Oeth & Eddy Goldberg
- 2,768 Reads
Customer service expert John Tschohl outlines 6 foundational steps franchisees can take to deliver great customer service
- John Tschohl
- 3,005 Reads 2 Shares
Make sure you are training your employees on soft skills
- John DiJulius
- 3,815 Reads 2 Shares
By testing service aptitude, you can boost your employees' ability to serve customers.
- John DiJulius
- 3,498 Reads
Franchisee Greg Thomas innovatively promotes Great Clips, distinguishing it from competitors with engaging experiences, NASCAR sponsorships, and unique promotions
- M. Scott Morris
- 3,325 Reads 1 Shares
Successful franchisees keep looking for ways to serve their customers' current and future needs.
- M. Scott Morris
- 3,672 Reads 8 Shares
How United Franchise Group's focus on the customer experience and its 11 brands drives franchisee profits
- Franchise Update Media
- 2,804 Reads 25 Shares
Team members need to know they're in position to affect the choices customers make.
- M. Scott Morris
- 4,268 Reads 42 Shares
6 ways to become a top customer service company in 2024
- John DiJulius
- 3,556 Reads 3 Shares
Our February roundup of consumer experience news and trends
- Eddy Goldberg
- 4,441 Reads
Exceptional customer service is the least-expensive tool you have to grow your business.
- John Tschohl
- 3,326 Reads 3 Shares
Suitable candidates will appreciate knowing that your screening process ensures a “jerk-free” environment.
- John DiJulius
- 2,982 Reads 2 Shares
BKIFG transforms customer and employee engagement with a unique FORD allowance program, encouraging personalized gestures and positive experiences, fostering a strong company culture and exceptional growth.
- John DiJulius
- 3,904 Reads 1 Shares
Our January roundup of consumer experience news and trends
- Eddy Goldberg
- 3,058 Reads
Food brands are using AI in their drive-thrus to better meet customer expectations
- Annie Oeth
- 3,602 Reads 16 Shares
6 tips for managing customer expectations
- Jeff Mowatt
- 3,595 Reads 8 Shares
To improve your customer service and staff morale in 2024, try these 3 things on for size
- John Tschohl
- 3,512 Reads 4 Shares
When you provide awesome customer service, you will drive your business to great heights.
- John Tschohl
- 4,093 Reads 4 Shares
6 steps to building a customer journey that creates brand loyalty, satisfaction, and trust
- Franchise Update Media
- 4,409 Reads 8 Shares
Our December roundup of consumer experience news and trends
- Eddy Goldberg
- 3,568 Reads
Qualtric’s 4th annual Consumer Trends Report looks ahead to 2024 with stats, opinions, and advice for consumer marketers worldwide
- Eddy Goldberg
- 4,818 Reads 33 Shares
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