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Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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Sprockets is an AI-powered platform that helps franchisees maintain healthy staffing levels and improve employee retention. Our sophisticated software augments sourcing efforts and predicts which applicants will perform like a location’s best team...
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American Family Care
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American Family Care
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American Family Care
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1 ways to improve your customer service and make 2023 your best year ever!
  • John DiJulius
  • 2,518 Reads 6 Shares
Looking for a consumer marketing advantage in 2023 (and who isn’t)? Here are10 books on creating your brand’s best possible customer experience
  • Eddy Goldberg
  • 2,664 Reads 3 Shares
Good service won’t get you into the game; you need to provide service that is relentlessly awesome
  • John Tschohl
  • 2,222 Reads 5 Shares
Our first-of-the-year roundup of consumer experience news, trends, and other developments!
  • Eddy Goldberg
  • 2,554 Reads 3 Shares
As franchise consumer marketers seek a competitive advantage in the battle for both customers and employees, these blogs, podcasts, and videos are sure to help!
  • Eddy Goldberg
  • 2,542 Reads 3 Shares
11 ways to improve your customer service and make 2023 your best CX year ever!
  • John DiJulius
  • 3,469 Reads 33 Shares
Only a few companies have a practice of calling their customers by name. You should be one of them
  • John Tschohl
  • 3,113 Reads 7 Shares
Covid sent employees packing and negated one of your most important differentiators: great customer service. Time to fix it in 2023!
  • John Tschohl
  • 2,206 Reads
As a recession looms, history shows that great customer experience brands outperform in any economy - how’s yours doing?
  • John DiJulius
  • 3,853 Reads 8 Shares
Our November roundup of consumer experience–related news, trends, and other developments!
  • Eddy Goldberg
  • 2,345 Reads 1 Shares
These 5 companies are reaping the financial benefits of making customer service a top priority.
  • John Tschohl
  • 3,346 Reads 4 Shares
IHOP
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IHOP
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IHOP
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The customer service experience provided during “grudge buys” can impact future decision processes and purchase behaviors
  • John DiJulius
  • 4,008 Reads 1 Shares
Today’s “all hands on deck” response to the labor shortage is leading many frontline employees and CSRs down the path of burnout. They’re not happy.
  • John DiJulius
  • 2,564 Reads 1 Shares
The Great Adjustment means it’s time to review what is working, what is not, and why customer experience training is essential
  • John DiJulius
  • 4,183 Reads 27 Shares
If there’s one thing today’s customers want, it’s speed. How much friction does your brand have delivering that?
  • John Tschohl
  • 3,157 Reads 3 Shares
How you can build a service culture plan that makes your company a more trusted and well-liked business.
  • John Tschohl
  • 4,371 Reads 6 Shares
Our September roundup of consumer marketing news, trends, and other developments!
  • Eddy Goldberg
  • 5,164 Reads
When it comes to customer service, banishing the word No from your employees’ vocabulary will go a long way. Just say Yes!
  • John DiJulius
  • 4,452 Reads 2 Shares
You just may be the first to ever teach your employees about customer service
  • John Tschohl
  • 6,066 Reads 20 Shares
Focus on these characteristics to make your employees outstanding listeners.
  • John DiJulius
  • 5,427 Reads 6 Shares
Successful franchisee shares 3 best practices for creating a community and ultimately a customer for life
  • Dave Wagner 
  • 6,712 Reads 8 Shares
Jamba®
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Jamba®
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Jamba®
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To deliver the best service you must have a customer-centric approach that offers seamless experiences across the entire customer journey
  • John DiJulius
  • 6,977 Reads 1 Shares
Boost your odds of staffing up for summer with these 3 tips from Snagajob
  • Mathieu Stevenson
  • 3,717 Reads 5 Shares
Every company screws up with customers sometimes. Here’s how to turn that to your advantage
  • John DiJulius
  • 3,576 Reads 25 Shares
Franchise Update Media introduces the new monthly Franchise Customer Experience Report newsletter
  • Eddy Goldberg
  • 3,610 Reads 4 Shares
5 tips for service recovery – the ability to turn an unhappy customer into a long-term, loyal one
  • John Tschohl
  • 3,263 Reads 21 Shares
Companies should focus on making service easier by reducing the amount of work required of customers to get their issues resolved.
  • John DiJulius
  • 2,725 Reads 5 Shares
If your frontline employees are making any of these 7 customer service experience mistakes, it’s costing your business money every day
  • Bob Phibbs
  • 2,688 Reads 5 Shares
4 ways to flip an upset customer so that in 60 seconds they believe they are dealing with the greatest company on earth.
  • John Tschohl
  • 3,143 Reads 4 Shares
How to establish a customer service initiative that both succeeds and lasts
  • John DiJulius
  • 2,837 Reads 2 Shares
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