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Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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How – and why – to create an “above-and-beyond” customer service culture at your brand
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How a "Day in the Life of a Customer" video can create empathy and improve customer service among your front-line staff
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4 tips on why empowering employees to repair customer service failures will contribute mightily to your bottom line
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Every organization that wants to be a service leader should stress the importance and benefits of remembering customers by name and include strategies to help employees do so.
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How do you stack up among the 6 crucial categories of customer experience?
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Empower your employees to make decisions without a supervisor. Let them know they can do what they believe is the right thing for the customer.
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To improve your retail success and train your sales associates, follow these 10 best practices
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When is the best time to invest in your customer experience? 18 months ago! When is the second-best time? NOW! Now is the time to make your organization’s customer experience your single biggest competitive advantage.
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