Customer Service
Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.
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September 16th, 2025
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Developing a positive customer experience is established throughout all parts of a franchise's operations and can lead to increased profitability
- Kevin Behan
- 2,445 Reads 8 Shares
Chief Brand Officer discusses developing a culture of appreciation for customers and franchisees
- Franchise Update Media
- 2,661 Reads 5 Shares
AI is transforming customer service by taking over tasks traditionally done by humans
- John DiJulius
- 3,721 Reads 5 Shares
Delivering a consistent experience and responding to feedback can enhance customer service and retention results
- Kevin Behan
- 2,964 Reads 2 Shares
Franchise also upgrades POS system to increase operating efficiency
- Kevin Behan
- 4,269 Reads 3 Shares
Despite many companies and employees feeling good about their customer service, improvements are needed to boost business results
- John Tschohl
- 2,807 Reads 1 Shares
Franchisors need to deeply understand their patrons and anticipate their needs
- Colleen McMillar
- 3,150 Reads 6 Shares
Increased role of AI in franchise operations takes center stage at this year's conference
- Franchise Update Media
- 3,639 Reads 4 Shares
Marketing professionals from Premium Service Brands, Zaxby's, Buzz Franchise Brands, and Moran Family of Brands discuss how teamwork elevates the guest experience
- Kevin Behan
- 3,088 Reads 10 Shares
Retaining customers is an essential part of a business' success now and in the future
- Kevin Behan
- 3,123 Reads 4 Shares
Franchise Update digs into nontraditional locations, customer experience, and the University of Louisville's Yum! Center for Global Franchise Excellence
- Kerry Pipes
- 3,006 Reads 3 Shares
Eliminate whatever gets in the way of people doing business with you
- John Tschohl
- 3,528 Reads 5 Shares
The right location isn't as important as the experience your brand consistently delivers
- John DiJulius
- 3,497 Reads 3 Shares
By offering high-quality products and services, franchisors provide profitable revenue streams for franchisees
- Kevin Behan
- 3,169 Reads 6 Shares
Mobile brands can engage with customers through convenience and personalization
- Josh York
- 2,942 Reads 1 Shares
CMO/COO Summit to focus on greater collaboration between franchise marketing and operations
- Franchise Update Media
- 4,437 Reads 2 Shares
The Franchise Customer Experience Certification program links CX strength with profitability
- Kevin Behan
- 3,503 Reads 6 Shares
Make it easy for your customers to complain--as long as you've trained your staff to handle it professionally
- John DiJulius
- 3,276 Reads 4 Shares
Take your consumer service to the next level at the 2024 Franchise Customer Experience Conference, June 17-20 in Atlanta
- Franchise Update Media
- 5,015 Reads
Boost profitability and employee satisfaction with a culture that places customer experience first
- Annie Oeth
- 3,894 Reads
Act quickly and take responsibility when dealing with customer complaints
- John Tschohl
- 3,795 Reads 5 Shares
The Franchise Customer Experience Conference (FCXC) returns to Atlanta June 17-20 for the annual gathering of franchise marketing pros
- Annie Oeth & Eddy Goldberg
- 2,955 Reads
Customer service expert John Tschohl outlines 6 foundational steps franchisees can take to deliver great customer service
- John Tschohl
- 3,333 Reads 2 Shares
Make sure you are training your employees on soft skills
- John DiJulius
- 4,172 Reads 2 Shares
By testing service aptitude, you can boost your employees' ability to serve customers.
- John DiJulius
- 3,774 Reads
Franchisee Greg Thomas innovatively promotes Great Clips, distinguishing it from competitors with engaging experiences, NASCAR sponsorships, and unique promotions
- M. Scott Morris
- 3,730 Reads 1 Shares
Successful franchisees keep looking for ways to serve their customers' current and future needs.
- M. Scott Morris
- 3,933 Reads 8 Shares
How United Franchise Group's focus on the customer experience and its 11 brands drives franchisee profits
- Franchise Update Media
- 3,121 Reads 25 Shares
Team members need to know they're in position to affect the choices customers make.
- M. Scott Morris
- 4,553 Reads 42 Shares
6 ways to become a top customer service company in 2024
- John DiJulius
- 3,867 Reads 3 Shares
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