Customer Service - Franchising.com

Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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ChoiceLocal
At ChoiceLocal our mission is to help others. We help franchise systems drive growth. Whether you need to acquire new franchisees, increase consumer sales, or attract talent, we implement digital strategies to exceed your goals.
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Jeff's Bagel Run
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Jeff's Bagel Run
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Jeff's Bagel Run
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Exceptional customer service is the least-expensive tool you have to grow your business.
  • John Tschohl
  • 3,679 Reads 3 Shares
Suitable candidates will appreciate knowing that your screening process ensures a “jerk-free” environment.
  • John DiJulius
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BKIFG transforms customer and employee engagement with a unique FORD allowance program, encouraging personalized gestures and positive experiences, fostering a strong company culture and exceptional growth.
  • John DiJulius
  • 4,215 Reads 1 Shares
Our January roundup of consumer experience news and trends
  • Eddy Goldberg
  • 3,317 Reads
Food brands are using AI in their drive-thrus to better meet customer expectations
  • Annie Oeth
  • 4,212 Reads 16 Shares
6 tips for managing customer expectations
  • Jeff Mowatt
  • 3,895 Reads 8 Shares
To improve your customer service and staff morale in 2024, try these 3 things on for size
  • John Tschohl
  • 3,813 Reads 4 Shares
When you provide awesome customer service, you will drive your business to great heights.
  • John Tschohl
  • 4,585 Reads 4 Shares
6 steps to building a customer journey that creates brand loyalty, satisfaction, and trust
  • Franchise Update Media
  • 4,815 Reads 8 Shares
Our December roundup of consumer experience news and trends
  • Eddy Goldberg
  • 3,729 Reads
Qualtric’s 4th annual Consumer Trends Report looks ahead to 2024 with stats, opinions, and advice for consumer marketers worldwide
  • Eddy Goldberg
  • 5,484 Reads 33 Shares
MY SALON Suite
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MY SALON Suite
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MY SALON Suite
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Are you creating a “signature brand experience”? Measure your success against these 6 steps for delivering your optimal customer experience on a consistent basis
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  • 4,845 Reads 2 Shares
To provide superior service, your employees need a solid understanding of your organization’s underlying purpose.
  • John DiJulius
  • 4,035 Reads 1 Shares
CEOs looking to better understand their brand’s customer experience (and that of their customer-facing workers) are spending time on the front line
  • John DiJulius
  • 3,480 Reads 2 Shares
A genuine smile can help you connect with customers and improve your long-term health.
  • John Tschohl
  • 4,624 Reads 7 Shares
When a crisis hits, it’s imperative to have a plan ready. Here’s how Premium Service Brands is prepared to manage a potential crisis.
  • Franchise Update Media
  • 4,866 Reads 37 Shares
4 ways to use a digital content strategy to connect with customers
  • Annie Oeth
  • 3,747 Reads 3 Shares
Focus on your needs as well as the customer's
  • John Tschohl
  • 4,320 Reads 31 Shares
Does your organization understand the power of the service strategy?
  • John Tschohl
  • 3,134 Reads 3 Shares
Customer experience experts suggest organizations need to break down their silos and share data for the best CX results.
  • M. Scott Morris
  • 3,870 Reads 11 Shares
Our August roundup of consumer experience news and trends
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  • 2,990 Reads
Doner Shack
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Doner Shack
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Doner Shack
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Frontline workers often get the recognition, but those working behind the scenes also need to know the real and meaningful effects they have on customers.
  • John DiJulius
  • 3,558 Reads
6 steps for service recovery when faced with an irate customer
  • John Tschohl
  • 3,978 Reads
Integrating digital technology brings your customer greater value by providing a consistent digital experience (DX).
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  • 4,011 Reads 3 Shares
Our July roundup of consumer experience news and trends
  • Eddy Goldberg
  • 3,314 Reads
Build (or improve) your customer service culture with these 9 principles
  • John Tschohl
  • 5,766 Reads 9 Shares
Training your frontline employees on listening skills can significantly boost the success of your units
  • Bob Phibbs
  • 3,067 Reads 1 Shares
How to get your customer service staff to be present and provide genuine hospitality during their interactions with customers.
  • John DiJulius
  • 4,249 Reads 12 Shares
Looking for love? Consumer love, that is, in a changing world of online customer reviews and influencers
  • Eddy Goldberg
  • 4,037 Reads 7 Shares
Using AI-powered brand intelligence on a hyperlocal level is key to improving your customers’ experience
  • Cynthia Sener
  • 5,981 Reads 6 Shares
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