Customer Service
Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.
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June 22nd, 2025
RWS helps organizations in breaking down communication barriers and enhancing connections with their audiences-whether they are employees, franchisees, partners or customers-across the globe.
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Qualtric’s 4th annual Consumer Trends Report looks ahead to 2024 with stats, opinions, and advice for consumer marketers worldwide
- Eddy Goldberg
- 4,912 Reads 33 Shares
Are you creating a “signature brand experience”? Measure your success against these 6 steps for delivering your optimal customer experience on a consistent basis
- Cal DiJulius
- 4,523 Reads 2 Shares
To provide superior service, your employees need a solid understanding of your organization’s underlying purpose.
- John DiJulius
- 3,756 Reads 1 Shares
CEOs looking to better understand their brand’s customer experience (and that of their customer-facing workers) are spending time on the front line
- John DiJulius
- 3,246 Reads 2 Shares
A genuine smile can help you connect with customers and improve your long-term health.
- John Tschohl
- 4,390 Reads 7 Shares
When a crisis hits, it’s imperative to have a plan ready. Here’s how Premium Service Brands is prepared to manage a potential crisis.
- Franchise Update Media
- 4,641 Reads 37 Shares
4 ways to use a digital content strategy to connect with customers
- Annie Oeth
- 3,464 Reads 3 Shares
Focus on your needs as well as the customer's
- John Tschohl
- 4,040 Reads 31 Shares
Does your organization understand the power of the service strategy?
- John Tschohl
- 2,938 Reads 3 Shares
Customer experience experts suggest organizations need to break down their silos and share data for the best CX results.
- M. Scott Morris
- 3,642 Reads 11 Shares
Our August roundup of consumer experience news and trends
- Eddy Goldberg
- 2,758 Reads
Frontline workers often get the recognition, but those working behind the scenes also need to know the real and meaningful effects they have on customers.
- John DiJulius
- 3,375 Reads
6 steps for service recovery when faced with an irate customer
- John Tschohl
- 3,628 Reads
Integrating digital technology brings your customer greater value by providing a consistent digital experience (DX).
- John DiJulius
- 3,767 Reads 3 Shares
Our July roundup of consumer experience news and trends
- Eddy Goldberg
- 3,175 Reads
Build (or improve) your customer service culture with these 9 principles
- John Tschohl
- 5,486 Reads 9 Shares
Training your frontline employees on listening skills can significantly boost the success of your units
- Bob Phibbs
- 2,927 Reads 1 Shares
How to get your customer service staff to be present and provide genuine hospitality during their interactions with customers.
- John DiJulius
- 4,050 Reads 12 Shares
Looking for love? Consumer love, that is, in a changing world of online customer reviews and influencers
- Eddy Goldberg
- 3,900 Reads 6 Shares
Using AI-powered brand intelligence on a hyperlocal level is key to improving your customers’ experience
- Cynthia Sener
- 5,825 Reads 6 Shares
Creating an environment where employees like to work also creates consistent customer service at all your locations.
- John DiJulius
- 3,802 Reads 5 Shares
1 ways to improve your customer service and make 2023 your best year ever!
- John DiJulius
- 3,634 Reads 7 Shares
Looking for a consumer marketing advantage in 2023 (and who isn’t)? Here are10 books on creating your brand’s best possible customer experience
- Eddy Goldberg
- 3,752 Reads 3 Shares
Good service won’t get you into the game; you need to provide service that is relentlessly awesome
- John Tschohl
- 3,164 Reads 5 Shares
Our first-of-the-year roundup of consumer experience news, trends, and other developments!
- Eddy Goldberg
- 3,207 Reads 3 Shares
As franchise consumer marketers seek a competitive advantage in the battle for both customers and employees, these blogs, podcasts, and videos are sure to help!
- Eddy Goldberg
- 3,467 Reads 3 Shares
11 ways to improve your customer service and make 2023 your best CX year ever!
- John DiJulius
- 4,374 Reads 33 Shares
Only a few companies have a practice of calling their customers by name. You should be one of them
- John Tschohl
- 4,607 Reads 8 Shares
Covid sent employees packing and negated one of your most important differentiators: great customer service. Time to fix it in 2023!
- John Tschohl
- 3,060 Reads 1 Shares
As a recession looms, history shows that great customer experience brands outperform in any economy - how's yours doing?
- John DiJulius
- 5,036 Reads 9 Shares
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