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Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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AnswerConnect
AnswerConnect offers 24/7 live answering with professional receptionists using franchisor-approved scripts to ensure a warm, consistent brand experience.
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MSA Worldwide
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The proper use of technology can improve the customer experience while providing greater efficiency for the franchisee
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Chief Brand Officer discusses developing a culture of appreciation for customers and franchisees
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AI is transforming customer service by taking over tasks traditionally done by humans
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Franchise also upgrades POS system to increase operating efficiency 
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Despite many companies and employees feeling good about their customer service, improvements are needed to boost business results  
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Franchisors need to deeply understand their patrons and anticipate their needs
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Increased role of AI in franchise operations takes center stage at this year's conference
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Marketing professionals from Premium Service Brands, Zaxby's, Buzz Franchise Brands, and Moran Family of Brands discuss how teamwork elevates the guest experience
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Franchise Update digs into nontraditional locations, customer experience, and the University of Louisville's Yum! Center for Global Franchise Excellence
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MSA Worldwide
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MSA Worldwide
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MSA Worldwide
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Eliminate whatever gets in the way of people doing business with you
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The right location isn't as important as the experience your brand consistently delivers
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By offering high-quality products and services, franchisors provide profitable revenue streams for franchisees
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Mobile brands can engage with customers through convenience and personalization
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CMO/COO Summit to focus on greater collaboration between franchise marketing and operations
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The Franchise Customer Experience Certification program links CX strength with profitability
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Make it easy for your customers to complain--as long as you've trained your staff to handle it professionally
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Take your consumer service to the next level at the 2024 Franchise Customer Experience Conference, June 17-20 in Atlanta
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Boost profitability and employee satisfaction with a culture that places customer experience first
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Act quickly and take responsibility when dealing with customer complaints
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The Franchise Customer Experience Conference (FCXC) returns to Atlanta June 17-20 for the annual gathering of franchise marketing pros
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Customer service expert John Tschohl outlines 6 foundational steps franchisees can take to deliver great customer service
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Make sure you are training your employees on soft skills
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By testing service aptitude, you can boost your employees' ability to serve customers.
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Franchisee Greg Thomas innovatively promotes Great Clips, distinguishing it from competitors with engaging experiences, NASCAR sponsorships, and unique promotions
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Successful franchisees keep looking for ways to serve their customers' current and future needs.
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How United Franchise Group's focus on the customer experience and its 11 brands drives franchisee profits
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Team members need to know they're in position to affect the choices customers make.
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6 ways to become a top customer service company in 2024
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