Customer Service
Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.
RECENT HEADLINES
September 3rd, 2025
Leashed AI helps businesses of all sizes streamline operations with end-to-end conversational AI that automates voice calls, SMS, email, and chat.
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Exceptional customer service is the least-expensive tool you have to grow your business.
- John Tschohl
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Suitable candidates will appreciate knowing that your screening process ensures a “jerk-free” environment.
- John DiJulius
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BKIFG transforms customer and employee engagement with a unique FORD allowance program, encouraging personalized gestures and positive experiences, fostering a strong company culture and exceptional growth.
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Our January roundup of consumer experience news and trends
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Food brands are using AI in their drive-thrus to better meet customer expectations
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6 tips for managing customer expectations
- Jeff Mowatt
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To improve your customer service and staff morale in 2024, try these 3 things on for size
- John Tschohl
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When you provide awesome customer service, you will drive your business to great heights.
- John Tschohl
- 4,575 Reads 4 Shares
6 steps to building a customer journey that creates brand loyalty, satisfaction, and trust
- Franchise Update Media
- 4,804 Reads 8 Shares
Our December roundup of consumer experience news and trends
- Eddy Goldberg
- 3,722 Reads
Qualtric’s 4th annual Consumer Trends Report looks ahead to 2024 with stats, opinions, and advice for consumer marketers worldwide
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Are you creating a “signature brand experience”? Measure your success against these 6 steps for delivering your optimal customer experience on a consistent basis
- Cal DiJulius
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To provide superior service, your employees need a solid understanding of your organization’s underlying purpose.
- John DiJulius
- 4,026 Reads 1 Shares
CEOs looking to better understand their brand’s customer experience (and that of their customer-facing workers) are spending time on the front line
- John DiJulius
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A genuine smile can help you connect with customers and improve your long-term health.
- John Tschohl
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When a crisis hits, it’s imperative to have a plan ready. Here’s how Premium Service Brands is prepared to manage a potential crisis.
- Franchise Update Media
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4 ways to use a digital content strategy to connect with customers
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Focus on your needs as well as the customer's
- John Tschohl
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Does your organization understand the power of the service strategy?
- John Tschohl
- 3,121 Reads 3 Shares
Customer experience experts suggest organizations need to break down their silos and share data for the best CX results.
- M. Scott Morris
- 3,864 Reads 11 Shares
Our August roundup of consumer experience news and trends
- Eddy Goldberg
- 2,987 Reads
Frontline workers often get the recognition, but those working behind the scenes also need to know the real and meaningful effects they have on customers.
- John DiJulius
- 3,553 Reads
6 steps for service recovery when faced with an irate customer
- John Tschohl
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Integrating digital technology brings your customer greater value by providing a consistent digital experience (DX).
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Our July roundup of consumer experience news and trends
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Build (or improve) your customer service culture with these 9 principles
- John Tschohl
- 5,760 Reads 9 Shares
Training your frontline employees on listening skills can significantly boost the success of your units
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- 3,064 Reads 1 Shares
How to get your customer service staff to be present and provide genuine hospitality during their interactions with customers.
- John DiJulius
- 4,244 Reads 12 Shares
Looking for love? Consumer love, that is, in a changing world of online customer reviews and influencers
- Eddy Goldberg
- 4,033 Reads 7 Shares
Using AI-powered brand intelligence on a hyperlocal level is key to improving your customers’ experience
- Cynthia Sener
- 5,978 Reads 6 Shares
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