Customer Service - Franchising.com

Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

RECENT HEADLINES

AnswerConnect
AnswerConnect offers 24/7 live answering with professional receptionists using franchisor-approved scripts to ensure a warm, consistent brand experience.
Request Info
Learn More
Vocelli Pizza
SPONSORED CONTENT
Vocelli Pizza
SPONSORED CONTENT
Vocelli Pizza
SPONSORED CONTENT
Advertising and quality products go only so far
  • John Tschohl
  • 1,790 Reads 6 Shares
Developing a strong company culture and employee experience can lead to greater customer satisfaction
  • Del Salinas
  • 2,367 Reads 9 Shares
A customer experience action statement clarifies employees' daily roles
  • John DiJulius
  • 2,020 Reads 5 Shares
CEO shares tips for marketing and engaging with customers to enhance brand experience
  • Teresa Johnson
  • 2,102 Reads 9 Shares
Everyone deserves high-quality customer service, so get what you deserve
  • John Tschohl
  • 2,191 Reads 4 Shares
Development programs can help train future leaders
  • John DiJulius
  • 2,761 Reads 4 Shares
Placing an increased focus on personalized AI interaction can lead to greater customer satisfaction and loyalty
  • Kevin Behan
  • 2,769 Reads 5 Shares
AI-operator systems prevent missed calls while decreasing wait times and increasing customer satisfaction  
  • David Duguan
  • 2,802 Reads 11 Shares
Companies must train employees in a customer-first culture to develop successful teams
  • John Tschohl
  • 2,136 Reads 3 Shares
Personalizing interactions and leveraging the latest in technology can benefit both customers and franchise employees
  • Mike Ball
  • 2,741 Reads 6 Shares
High prices and complaints about customer service are leading to a decrease in QSR consumer traffic
  • Kevin Behan
  • 3,046 Reads 7 Shares
Potbelly Sandwich Works
SPONSORED CONTENT
Potbelly Sandwich Works
SPONSORED CONTENT
Potbelly Sandwich Works
SPONSORED CONTENT
Successful companies empower employees to make decisions to best serve the customer 
  • John Tschohl
  • 1,728 Reads 4 Shares
Franchisees can take advantage of local insights and feedback to strategically market their business
  • Brett Townsend
  • 2,209 Reads 3 Shares
It's crucial to reduce the amount of time needed to complete a task
  • John Tschohl
  • 2,081 Reads 4 Shares
Director of Brand Marketing shares strategies to establish community connections as a way to raise brand awareness
  • Franchise Update Media
  • 3,017 Reads 9 Shares
Franchise executives gathered to examine the many facets of the customer experience.
  • Kerry Pipes
  • 2,684 Reads 3 Shares
Restaurants win with loyalty programs that increase sales and customer engagement  
  • Kevin Behan
  • 2,463 Reads 9 Shares
Embracing technology is key for restaurants looking to deliver optimal experiences that keep customers coming back
  • Jodi Boyce
  • 2,806 Reads 8 Shares
Developing a positive customer experience is established throughout all parts of a franchise's operations and can lead to increased profitability
  • Kevin Behan
  • 2,130 Reads 8 Shares
Chief Brand Officer discusses developing a culture of appreciation for customers and franchisees
  • Franchise Update Media
  • 2,180 Reads 5 Shares
AI is transforming customer service by taking over tasks traditionally done by humans
  • John DiJulius
  • 3,299 Reads 5 Shares
Tropical Smoothie Cafe
SPONSORED CONTENT
Tropical Smoothie Cafe
SPONSORED CONTENT
Tropical Smoothie Cafe
SPONSORED CONTENT
Delivering a consistent experience and responding to feedback can enhance customer service and retention results  
  • Kevin Behan
  • 2,623 Reads 2 Shares
Franchise also upgrades POS system to increase operating efficiency 
  • Kevin Behan
  • 3,724 Reads 3 Shares
Despite many companies and employees feeling good about their customer service, improvements are needed to boost business results  
  • John Tschohl
  • 2,531 Reads 1 Shares
Franchisors need to deeply understand their patrons and anticipate their needs
  • Colleen McMillar
  • 2,824 Reads 6 Shares
Increased role of AI in franchise operations takes center stage at this year's conference
  • Franchise Update Media
  • 3,082 Reads 4 Shares
Marketing professionals from Premium Service Brands, Zaxby's, Buzz Franchise Brands, and Moran Family of Brands discuss how teamwork elevates the guest experience
  • Kevin Behan
  • 2,774 Reads 10 Shares
Retaining customers is an essential part of a business' success now and in the future
  • Kevin Behan
  • 2,816 Reads 4 Shares
Franchise Update digs into nontraditional locations, customer experience, and the University of Louisville's Yum! Center for Global Franchise Excellence
  • Kerry Pipes
  • 2,714 Reads 3 Shares
Eliminate whatever gets in the way of people doing business with you
  • John Tschohl
  • 3,061 Reads 5 Shares
Share This Page

Subscribe to our Newsletters