Customer Service - Franchising.com

Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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Smoothie King
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AI-operator systems prevent missed calls while decreasing wait times and increasing customer satisfaction  
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Personalizing interactions and leveraging the latest in technology can benefit both customers and franchise employees
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Successful companies empower employees to make decisions to best serve the customer 
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Franchisees can take advantage of local insights and feedback to strategically market their business
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It's crucial to reduce the amount of time needed to complete a task
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Director of Brand Marketing shares strategies to establish community connections as a way to raise brand awareness
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Franchise executives gathered to examine the many facets of the customer experience.
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Restaurants win with loyalty programs that increase sales and customer engagement  
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Broken Yolk
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Broken Yolk
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Developing a positive customer experience is established throughout all parts of a franchise's operations and can lead to increased profitability
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Chief Brand Officer discusses developing a culture of appreciation for customers and franchisees
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AI is transforming customer service by taking over tasks traditionally done by humans
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Delivering a consistent experience and responding to feedback can enhance customer service and retention results  
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Franchise also upgrades POS system to increase operating efficiency 
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Despite many companies and employees feeling good about their customer service, improvements are needed to boost business results  
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Franchisors need to deeply understand their patrons and anticipate their needs
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Increased role of AI in franchise operations takes center stage at this year's conference
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Smoothie King
SPONSORED CONTENT
Smoothie King
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Smoothie King
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Eliminate whatever gets in the way of people doing business with you
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The right location isn't as important as the experience your brand consistently delivers
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By offering high-quality products and services, franchisors provide profitable revenue streams for franchisees
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Mobile brands can engage with customers through convenience and personalization
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The Franchise Customer Experience Certification program links CX strength with profitability
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Make it easy for your customers to complain--as long as you've trained your staff to handle it professionally
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Take your consumer service to the next level at the 2024 Franchise Customer Experience Conference, June 17-20 in Atlanta
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