Customer Service - Franchising.com

Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

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A simple interaction can have profound effects on a customer's emotional well-being
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The end goal is to get the problem resolved, not to put employees on the defensive
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Brands have the opportunity to stand out from the competition by offering a personalized experience and building relationships with the customer
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How you and your employees treat your customers is critical
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The company prioritizes character and chemistry over competency when hiring
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MassageLuXe
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MassageLuXe
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Customer experience leaders consistently outperform competitors and the stock market
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Advertising and quality products go only so far
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Developing a strong company culture and employee experience can lead to greater customer satisfaction
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A customer experience action statement clarifies employees' daily roles
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CEO shares tips for marketing and engaging with customers to enhance brand experience
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Everyone deserves high-quality customer service, so get what you deserve
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Development programs can help train future leaders
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AI-operator systems prevent missed calls while decreasing wait times and increasing customer satisfaction  
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Doner Shack
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Doner Shack
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Personalizing interactions and leveraging the latest in technology can benefit both customers and franchise employees
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High prices and complaints about customer service are leading to a decrease in QSR consumer traffic
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It's crucial to reduce the amount of time needed to complete a task
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