Customer Service
Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.
RECENT HEADLINES
|
Image Cube specializes in franchise printing, signage, and fulfillment - helping franchise brands stay consistent and scale with confidence.
Request Info
|
In this age of technology, don't forget the value that human expertise brings to your business
- John DiJulius
- 2,222 Reads 1 Shares
Helping others is a key driver of employee satisfaction and best-in-class customer experience
- John DiJulius
- 2,919 Reads
Once considered a marketing tactic or training topic, customer experience is at the center of operations
- Helen Bond
- 3,403 Reads 14 Shares
Operators who treat online as purely self-service risk losing customers who still expect fast responses, human connection, and support across channels
- John Tschohl
- 2,735 Reads 6 Shares
Small, intentional actions build trust, respect, and long-term success
- John Tschohl
- 2,732 Reads 7 Shares
By asking great questions, professional salespeople help customers discover what they truly need
- John DiJuilius
- 2,421 Reads 10 Shares
The first rule is to serve the customer. The second is, when in doubt, see rule No. 1
- John Tschohl
- 3,718 Reads 6 Shares
Annual report asks franchises how they gather feedback and which departments measure customer experience
- Franchise Update Media
- 2,722 Reads 2 Shares
It is the burden of companies and the training they provide to develop soft skills constantly
- John DiJulius
- 4,395 Reads 32 Shares
In an era of shrinking attention spans, employee training works best in short, focused segments
- John DiJulius
- 3,794 Reads 3 Shares
Give employees the authority to make fast decisions that benefit the customer on the spot
- John Tschohl
- 4,099 Reads 6 Shares
The 2025 Annual Franchise Marketing Report (AFMR) reveals brands are doubling down on innovation
- Helen Bond
- 8,304 Reads 2 Shares
The future of CX? Collaborative, data-driven, human-centered. FCXC 2025 panelists urged: Tech must delight, not just serve.
- Kevin Behan
- 3,386 Reads 2 Shares
Franchise leaders at FCXC 2025 stressed a balance: use tech smartly, but never lose the human connection that builds trust
- Kerry Pipes
- 3,651 Reads 4 Shares
At FCXC 2025, franchise leaders proved the power of local connection--turning small moments into lasting customer loyalty
- M. Scott Morris
- 2,955 Reads 1 Shares
Reports detail discussions from the 2025 Franchise Customer Experience Conference
- Kerry Pipes
- 4,324 Reads 12 Shares
At FCXC, franchise leaders shared their extensive expertise and gained valuable insights
- Kerry Pipes
- 4,461 Reads 2 Shares
Be friendly to your customers in every way you communicate
- John DiJulius
- 4,989 Reads 2 Shares
Franchises can optimize the customer experience with technology by providing convenience, value, and quality
- Casey Morford
- 4,434 Reads 15 Shares
This issue is characterized by the dynamic intersection of technology, innovation, marketing, and franchise leadership
- Kerry Pipes
- 3,665 Reads 1 Shares
In today's fast-paced world, customers appreciate the ease of shopping with Amazon
- John Tschohl
- 7,934 Reads 4 Shares
New annual report reveals how brands handle their online reputations by franchise sector
- Franchise Update Media
- 3,894 Reads 2 Shares
Franchise marketing executives discuss how they collaborate with other team members to optimize the customer experience
- Kevin Behan
- 5,170 Reads 3 Shares
Longtime franchisee places priority on hospitality and customer experience to build loyalty and relationships.
- Kevin Behan
- 4,970 Reads 2 Shares
A simple interaction can have profound effects on a customer's emotional well-being
- John DiJulius
- 4,416 Reads 2 Shares
The end goal is to get the problem resolved, not to put employees on the defensive
- John Tschohl
- 3,934 Reads 2 Shares
Franchise executives discuss how to balance the power of AI and technology with personal interaction to optimize customer experience
- Kerry Pipes
- 3,849 Reads 11 Shares
Franchise leaders discuss how they improve operations, efficiency, and the customer experience by collecting data through the latest technology platforms
- Kevin Behan
- 5,038 Reads 11 Shares
Although franchises are national brands, customers often think locally when evaluating their closest franchise location
- Steven Toole
- 5,727 Reads 16 Shares
Employees who complain are an opportunity for growth, reflection, and improvement
- John DiJulius
- 5,257 Reads 3 Shares
| Page 1 of 9 | ^ Return to Top | 1 2345Next |

































The franchise opportunities listed above are not related to or endorsed by Franchising.com or Franchise Update Media Group. We are not engaged in, supporting, or endorsing any specific franchise, business opportunity, company or individual. No statement in this site is to be construed as a recommendation. We encourage prospective franchise buyers to perform extensive due diligence when considering a franchise opportunity.