Customer Service - Franchising.com
Company Added
Company Removed
Apply to Request List

Customer Service

Outstanding customer service gives any franchise business an unbeatable competitive advantage. Achieve this by training and empowering local management, and consider retaining a third-party expert to manage real-time feedback. Learn about programs, resources, and tools to improve customer service and gain important feedback to use at both the local and corporate level.

RECENT HEADLINES

Atmosphere
Atmosphere TV is the world's leading cable alternative, providing free streaming TV for businesses.
Request Info
IHOP
SPONSORED CONTENT
IHOP
SPONSORED CONTENT
IHOP
SPONSORED CONTENT
CEOs looking to better understand their brand’s customer experience (and that of their customer-facing workers) are spending time on the front line
  • John DiJulius
  • 1,408 Reads 1 Shares
A genuine smile can help you connect with customers and improve your long-term health.
  • John Tschohl
  • 2,402 Reads 5 Shares
When a crisis hits, it’s imperative to have a plan ready. Here’s how Premium Service Brands is prepared to manage a potential crisis.
  • Franchise Update Media
  • 2,977 Reads 37 Shares
4 ways to use a digital content strategy to connect with customers
  • Annie Oeth
  • 1,732 Reads 1 Shares
Focus on your needs as well as the customer's
  • John Tschohl
  • 1,746 Reads 20 Shares
Does your organization understand the power of the service strategy?
  • John Tschohl
  • 1,438 Reads
Customer experience experts suggest organizations need to break down their silos and share data for the best CX results.
  • M. Scott Morris
  • 1,515 Reads 11 Shares
Our August roundup of consumer experience news and trends
  • Eddy Goldberg
  • 1,183 Reads
Frontline workers often get the recognition, but those working behind the scenes also need to know the real and meaningful effects they have on customers.
  • John DiJulius
  • 1,768 Reads
6 steps for service recovery when faced with an irate customer
  • John Tschohl
  • 1,797 Reads
Integrating digital technology brings your customer greater value by providing a consistent digital experience (DX).
  • John DiJulius
  • 2,000 Reads 3 Shares
The Vitamin Shoppe®
SPONSORED CONTENT
The Vitamin Shoppe®
SPONSORED CONTENT
The Vitamin Shoppe®
SPONSORED CONTENT
Our July roundup of consumer experience news and trends
  • Eddy Goldberg
  • 1,575 Reads
Build (or improve) your customer service culture with these 9 principles
  • John Tschohl
  • 3,192 Reads 9 Shares
Training your frontline employees on listening skills can significantly boost the success of your units
  • Bob Phibbs
  • 1,789 Reads 1 Shares
How to get your customer service staff to be present and provide genuine hospitality during their interactions with customers.
  • John DiJulius
  • 2,583 Reads 12 Shares
Looking for love? Consumer love, that is, in a changing world of online customer reviews and influencers
  • Eddy Goldberg
  • 2,844 Reads 6 Shares
Using AI-powered brand intelligence on a hyperlocal level is key to improving your customers’ experience
  • Cynthia Sener
  • 4,513 Reads 6 Shares
Creating an environment where employees like to work also creates consistent customer service at all your locations.
  • John DiJulius
  • 2,386 Reads 4 Shares
1 ways to improve your customer service and make 2023 your best year ever!
  • John DiJulius
  • 2,366 Reads 6 Shares
Looking for a consumer marketing advantage in 2023 (and who isn’t)? Here are10 books on creating your brand’s best possible customer experience
  • Eddy Goldberg
  • 2,495 Reads 3 Shares
Good service won’t get you into the game; you need to provide service that is relentlessly awesome
  • John Tschohl
  • 2,048 Reads 5 Shares
Marco's Pizza®
SPONSORED CONTENT
Marco's Pizza®
SPONSORED CONTENT
Marco's Pizza®
SPONSORED CONTENT
Our first-of-the-year roundup of consumer experience news, trends, and other developments!
  • Eddy Goldberg
  • 2,406 Reads 3 Shares
As franchise consumer marketers seek a competitive advantage in the battle for both customers and employees, these blogs, podcasts, and videos are sure to help!
  • Eddy Goldberg
  • 2,319 Reads 3 Shares
11 ways to improve your customer service and make 2023 your best CX year ever!
  • John DiJulius
  • 3,260 Reads 33 Shares
Only a few companies have a practice of calling their customers by name. You should be one of them
  • John Tschohl
  • 2,725 Reads 6 Shares
Covid sent employees packing and negated one of your most important differentiators: great customer service. Time to fix it in 2023!
  • John Tschohl
  • 2,050 Reads
As a recession looms, history shows that great customer experience brands outperform in any economy - how’s yours doing?
  • John DiJulius
  • 3,687 Reads 8 Shares
Our November roundup of consumer experience–related news, trends, and other developments!
  • Eddy Goldberg
  • 2,196 Reads 1 Shares
These 5 companies are reaping the financial benefits of making customer service a top priority.
  • John Tschohl
  • 3,058 Reads 4 Shares
The customer service experience provided during “grudge buys” can impact future decision processes and purchase behaviors
  • John DiJulius
  • 3,614 Reads 1 Shares
Share This Page

Subscribe to our Newsletters