Franchise Operations
To achieve long-term success, franchise systems require operational excellence at all levels, from their stores to their supply chains. Other essential operational factors include franchisee support, recruitment, training, and retaining top talent. Find ideas, tips, and tools to enhance your franchise business operations.
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September 30th, 2026
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Technology is always changing as new trends or new tools continually impact the way businesses operate.
- Amanda Richardson
- 12,989 Reads 1 Shares
By his own description, Greg Thomas is ADHD. Sitting down to read a book, watching professional sporting events, or lounging on a beach doesn't really interest him.
- John Carroll
- 9,748 Reads 4 Shares
In a perfect world, businesses would only be sold when they are healthy and attractive to buyers.
- Domenic Rinaldi
- 5,530 Reads 42 Shares
Mobile applications allow customers to choose location, menu, and to select from the menu.
- James Stewart
- 3,990 Reads 110 Shares
Basic business fundamentals teach that organizations won't experience much prolonged success without strong leadership and management in place.
- Kerry Pipes
- 5,352 Reads 1 Shares
In case you haven't heard, franchises hold a place of honor in the world of data thieves. In fact, chains are the favorite target of hackers trying to steal payment card information. The most recent figures from Visa indicate that up to 97 percent of data compromises are suffered by smaller merchants and "specifically franchisees"--particularly those in the restaurant, clothing, sporting goods, and hotel industries.
- David Ellis
- 7,758 Reads 69 Shares
That's a great question! In fact, none of us can get better without knowing how we are doing in key performance areas.
- Jack Mackey
- 7,552 Reads 1 Shares
Family members working together in a franchise business is not that unusual. In fact, many families have created considerable multi-unit franchise operations - and fortunes - by keeping it all in the family. According to the Small Business Administration, an estimated 90 percent of businesses in the U.S. are family-owned or controlled. Furthermore, an American Family Business Survey from MassMutual found that almost one quarter of all family businesses are run by females. With an estimated 27.2 million small businesses in America, that's a lot of women and families working together. Women like Heather Petersen.
- Multi-Unit Franchisee
- 6,412 Reads 129 Shares
Nearly every business owner has, at one time or another, found themselves on the defensive, scrambling and looking for ways to cut costs and pump up the bottom line. But too often this scenario involves terminating employees. That's a move which does reduce payroll but can also have a devastating impact on morale and customer service. In other words, it's a short-term solution to a long-term problem.
- Multi-Unit Franchisee
- 10,548 Reads 835 Shares
Joshua Burton grew up minutes away from the Cherry Hill Mall in Southern New Jersey. In the late 90s, he used to hang out in the food court, where the first-ever Saladworks location still operates today. Burton identified with the Saladworks concept and brand, and watched the franchise thrive throughout his adolescence. When he decided to go into business for himself, it was an easy choice - Saladworks. Today he has three successful locations to show for it, and he hasn't even turned 30 yet.
- Multi-Unit Franchisee
- 6,998 Reads 55 Shares
Jason Mann learned early that a career in advertising sales could get you just so far in life. And that wasn't far enough for him. So in 1999, at the age of 30, Mann stepped out of his sales role and joined forces with his father to enter the franchising business.
- John Carroll
- 4,520 Reads 11 Shares
Every business operation that's ever manufactured or sold a widget has relied on vendors. The people and companies that supply everything from paper and office supplies to mushrooms and cheese - and everything in between - are an integral part of a successful business operation.
- Kerry Pipes
- 28,516 Reads 1 Shares
When Indianapolis native Greg Willman and his friend Phil Salsbery talked years ago about forming a small investment company or owning and operating franchise concepts, they consciously omitted the restaurants category. "Neither of us knew anything about the food industry or had any experience in it," recalls Willman, who had worked in marketing and product development at large pharmaceutical, chemical, and medical device corporations
- Debbie Selinsky
- 5,528 Reads 61 Shares
In the first part of my three-part series on leadership, I discussed leadership fundamentals and items needed in your leader's toolkit. Part two of the series outlined the three C's: Capability, Competency and Capacity. In part three, I will discuss putting good leadership to work and how to stay on track.
- Tom Welter
- 4,072 Reads 21 Shares
Jim Sullivan keeps an eye on business trends and market shifts. His livelihood depends on it. In fact, the very mission of his organization, Sullivision.com, is to design and deliver operations and leadership training programs for companies - including many franchises. He's worked with brands like McDonald's, Panera Bread, Regis Corp., Jiffy Lube, Applebee's, Domino's, and Dunkin' Brands.
- Multi-Unit Franchisee
- 5,227 Reads 1,023 Shares
In part one of this three-part series, I discussed self-assessment and how to take inventory of the leadership shadow that you cast. Nothing can be more fundamental to business success than acquiring the necessary skills that are critical to leading others in a multi-unit franchise operation.
- Tom Welter
- 11,111 Reads 1 Shares
For the past few years you have heard me note that the majority of franchised units in the U.S. are owned by multi-unit operators. With more than 400,000 franchised units in the country, multi-unit operators control about 53 percent of those units. That's impressive, and the percentage controlled by multi-unit operators is rising. This growth is a consequence of many brands focusing their development models on multi-unit development packages over single-unit programs.
- Darrell Johnson
- 10,275 Reads 324 Shares
In my 20-year journey of understanding leadership fundamentals, I have found change to be constant and adaptability to that change as the number one indicator of personal success.
- Tom Welter
- 6,554 Reads 143 Shares
All franchise brands strive to deliver a remarkable customer experience. Why? Because that's how you win customer loyalty. Customer loyalty shows up in greater share of the customer's wallet and higher frequency of purchase. Loyal customers spend more per average transaction, and they send referrals to you through the enthusiastic stories they tell, based on doing business with you. You can market all you want, but in the end, customers believe and talk about what they experience.
- Jack Mackey
- 9,104 Reads 879 Shares
This is the last in a three-part series on tackling the challenges posed by growing your organization into a true multi-unit franchise company. So, for those of you who have taken the first steps into replicating your success and going from one unit to two, and then have made the commitment to build a fledgling organization by growing from two units to five...now, my suggestion is, "Why stop there?"
- Mike Pearce
- 4,101 Reads 20 Shares
Controlling the franchisee's right to transfer a franchise is a common goal of franchisors. Franchisors often want as much control over the transfer process as is possible. To maintain control, franchisors should ensure that the franchise agreement explicitly reserves to them the right to approve or disapprove transfers in their unlimited and sole discretion.
- Terrence Dunn and Julianne Lusthaus
- 5,129 Reads 1,014 Shares
Top-performing employees exhibit a number of key characteristics critical to Dave Melton's franchise operations strategy. For example, as he has previously explained, they are not only happy and productive, but they also make fabulous team recruiters. But it doesn't stop there. He believes his top team members should even be involved in the interviewing process for new hires.
- Kerry Pipes
- 3,775 Reads 1,023 Shares
Growth, it's everyone's goal: the premise for my first article regarding growing from one unit to two. Now that you are a multi-unit franchisee, you must either commit to staying where you are or make a substantial commitment to further grow your business.
- Michael Pearce
- 10,809 Reads 1 Shares
Franchising has flourished over the past two decades, adding tens of thousands of units and rising on a compound basis faster than most of the industries it operates in. Much of this growth was achieved by franchisee operators who began when they were in their thirties and forties. Today many of them are in their fifties and sixties and looking toward retirement.
- Darrell Johnson
- 5,109 Reads 4 Shares
Bashir Shams spent 28 years with one of franchising's giants. He built a successful company and a prosperous career with his multi-unit Burger King operation in Mississippi. So why would he walk away from that to team up with a relative newcomer to franchising? That's just what we asked him about his latest plans to ultimately open two dozen locations of ZIPS Dry Cleaners on the East Coast.
- Kerry Pipes
- 5,157 Reads 107 Shares
Multi-unit franchisees have tremendous potential to increase their current revenue and future growth simply by reducing customer service breakdowns and improving service recovery. I call this "found money" because these dollars come from existing customers.
- Jack Mackey
- 5,313 Reads 1,023 Shares
Your franchise plan should include a well-rounded checklist
Joining the world of franchising can be an exhilarating - and often frightening - process. It requires a tremendous amount of research mixed with a bit of intuition and gut feel. To do it properly requires the careful development of a plan of action. One of the best ways to plan for something significant is to create a checklist and make sure that you cover and review each step.
- Kerry Pipes
- 16,784 Reads 1 Shares
Ken Greene has a secret. When he gets ready to open a new Honest-1 Auto Care franchise unit in New York (34 now and counting), he knows how to save up to 60 percent on the cost of his equipment.
- Kerry Pipes
- 10,990 Reads 1 Shares
Edvin Rajauskas and Val Kirielius have come a long way to open their first Buffalo Wings & Rings franchise location - all the way from Lithuania to be exact. The two Lithuania natives formed a partnership that has them destined for the American dream. Just last month, the two opened their first Buffalo Wings & Rings restaurant in Springdale, Ohio. They are excited about their new franchise and say growth is on their minds.
- Kerry Pipes
- 4,971 Reads 75 Shares
So you got the franchising bug. You heeded the calling to go into business for yourself. But you decided you didn't want to go it alone and you've teamed up with an operating partner to launch the new unit. It's now time for a reality check. When you first identified a partner, the two of you seemed to really hit it off. Your personal and business interests and philosophies seemed to blend, your skill sets complemented each other, and your eagerness to "run your own business" was infectious.
- Kerry Pipes
- 29,679 Reads 2 Shares
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