Franchise Operations
To achieve long-term success, franchise systems require operational excellence at all levels, from their stores to their supply chains. Other essential operational factors include franchisee support, recruitment, training, and retaining top talent. Find ideas, tips, and tools to enhance your franchise business operations.
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We weren't surprised by our meeting with Art. We had seen it many times before. Art and his son had founded and built a very successful retail business. They had operations across the country which were consistently producing significant year-to-year net cash flow. Art had decided recently that he was ready to sell the company and that he wanted to get this done right away.
- Andrew D. Horowitz, CPhD, and Nicholas K. Niemann, Esq.
- 3,725 Reads 12 Shares
In the 20th century (some of you might remember that more stable and predictable period), multi-unit franchising was not much of a factor. Sure, there were multi-unit operators, but by and large franchisors didn't really put much emphasis on them. Those that did generally focused on growing their own, not wanting to invite franchisees in from other systems, and certainly not wanting to share their own.
- Darrell Johnson
- 4,276 Reads 6 Shares
Once you've examined yourself and considered the broker question, it's time to take the next step. Now you want to look at the various industries and sectors that are attractive and - hopefully - a good match for your skill set.
Making a List
make a short list of the kinds of industries you're interested in - food service, senior care, home repair, etc. Review the players, the competition, and any regional strengths and weaknesses for the industries you're considering. Older, more established brands may look safe and solid but could be less flexible to deal with. Likewise, newer brands may be big on innovation, but could be short of cash, or worse, struggling financially. Evaluate your risks carefully.
- Kerry Pipes
- 18,916 Reads 5 Shares
We weren't surprised by our meeting with Art. We had seen it many times before. Art and his son had founded and built a very successful retail business. They had operations across the country which were consistently producing significant year-to-year net cash flow. Art had decided recently that he was ready to sell the Company and that he wanted to get this done right away.
However, as we began to visit, it was obvious Art had some roadblocks in his path that would take some time to overcome. He and his son clearly had significant differences about the future which Art was finding at this late date were becoming more and more difficult to resolve.
- Nicholas K. Niemann, Esq., Andrew Horowitz, CPhD
- 9,401 Reads 12 Shares
Looking for deals in today's economy? Look no farther than the franchise agreement--but look carefully (and bring a lawyer). Written by franchisors to protect their brand and their interests, franchise agreements have historically favored franchisors, with little room for negotiation, especially among more established brands. That not only is changing, it already has--the result of fundamental shifts within franchising itself, accelerated by today's economic upheavals.
- Eddy Goldberg
- 5,415 Reads 35 Shares
In my inaugural column as chair of the 2009 Multi-Unit Franchising Conference (right around the corner from April 15-17 at the Bellagio in Las Vegas), I wrote "I think it is important, more than ever, that multi-unit owners like ourselves have the opportunity to hear from others dealing with similar challenges, and to network with them in an open, informal setting. Because as hard as it might have been for some of us last year, the times are even more difficult as we head into 2009."
- Gary Grace
- 3,915 Reads
Everyone knows what the McDonald's logo looks like and what the "Golden Arches" represent. No matter where you go in the world, if you set foot inside a McDonald's you can order a Big Mac or Quarter Pounder and know exactly what it's going to taste like. Established brand awareness, reliability, and uniformity are part of the power of franchising.
- Kerry Pipes
- 40,324 Reads 9 Shares
When you have only one location, it's pretty easy to work both in your business as well as on it.
When you have two locations, most often it's still doable--you can manage it. Almost without exception, however, when you get to three or more locations, you'll find yourself stretched way past your limits. You will be so busy working in your business that you won't have any time to work on it, and that's a recipe for disaster. When the disasters start piling up, it's past time to recruit the unit-level managers (ULMs) you need to keep things running smoothly and help you grow your business.
- Mel Kleiman
- 5,204 Reads 22 Shares
Reciprocity Restaurant Group President Lyndon Johnson good-naturedly lets new acquaintances have a little fun with his name. That's because he's fine with his name. "I can think of a lot worse people to share a name with," says Johnson.
- Debbie Selinsky
- 8,441 Reads 251 Shares
"One day I had 1,000 people, the next day I had a hair salon with 5 stylists," says Richard Bielecki, Fantastic Sams regional owner for South Texas and New Mexico.
- Eddy Goldberg
- 5,137 Reads 2 Shares
As a marketing expert for a string of fast food chains, Bill Welter learned his craft under "three wonderful kingmakers" of the franchising world: Ray Kroc, Colonel Harland Sanders, and Dave Thomas. But it wasn't until Welter got inside the four walls of his own restaurant that he understood the true nature of the business and the keys to its success.
- John Carroll
- 7,850 Reads 1 Shares
In his earlier life as a CPA for a pharmaceutical company, Gary Vega traveled the world extensively. Spending so much time on the company's dime allowed him to stash away his own income until the right opportunity arrived to start his own restaurant business.
- John Carroll
- 7,525 Reads
In these tight economic times, many multi-unit franchisees and area developers are focusing less on continuing the remarkable unit growth they've enjoyed for the past five years, and more on improving performance at their existing units. As consumer spending drops, savvy franchisees see increased royalty streams as a more attractive prospect than spending long hours with struggling franchisees, or worse, shuttering failing ones as the U.S. economy continues to sputter.
- Eddy Goldberg
- 6,551 Reads 218 Shares
Anil Yadav knows what it's like to work his way to the top of the food chain. In 1984, he was a fry cook at a California Jack in the Box, a part-time job intended to help pay his expenses while attending college. Within 18 months he was manager, and after five years had bought his own restaurant. He never quite finished that engineering degree, but today he owns and operates 78 Jack in the Box locations, along with 16 Denny's restaurants.
- John Carroll
- 11,803 Reads 1 Shares
On the Friday morning after Congress voted down the first, "unsweetened" $700 billion bailout package--and with credit frozen and the lending climate getting icier by the hour--franchise sales executives at Franchise Update's Leadership & Development Conference put their heads together in a Friday morning "mindshare" session to brainstorm answers to some tough questions on what they're doing to make sales.
- Eddy Goldberg
- 3,419 Reads 2 Shares
Let there be no misunderstanding: financial performance representations (formerly referred to as "earnings claims" and referred to below as "FPRs") are powerful tools in the franchise sales process.
- Rupert M. Barkoff
- 4,633 Reads 7 Shares
David Ostrowe is a man on a mission--or 20. First, he says he's really working hard to be a great dad. "It's important to me to be the 'Jolly Green Giant' to my daughter, so I'm really working at it," he says.
- Debbie Selinsky
- 13,914 Reads 1 Shares
While there are many good reasons to implement an automated employee scheduling system (two of the more obvious being to control labor costs and improve customer service), few employers realize that there are two additional important benefits to be realized.
- Mel Kleiman
- 6,127 Reads 1 Shares
When Steve Foltz graduated from Eastern Oregon University in 1985 he thought he might be interested in city or government work. To bide his time and help pay bills while he was interviewing for jobs during the day, he took a night job at Rax Restaurant in Portland.
- Kerry Pipes
- 9,507 Reads 2 Shares
When Pat Williamson was a sophomore at the University of Georgia in 1969, he was home from school one weekend and heard about a summer job opportunity. A Frito-Lay route man stocking the shelves in Williamson's father's retail store had asked if there were any kids looking for a summer job. Williamson's grandfather overheard the request and passed along the info to young Pat.
- Kerry Pipes
- 15,270 Reads 4 Shares
After Tom Barnett graduated from the United States Air Force Academy, his first assignment as a lieutenant was to head to UCLA for an MBA. That wound up costing the Air Force a career professional.
- John Carroll
- 5,744 Reads 1 Shares
John Prince has done a lot in his 66 years. He's been a radio talk show host, reporter, stockbroker, and even ran a small hot dog and soup stand. He's worked at SmithBarney, Citibank, been a multi-concept owner, and even started his own franchise brand (more on that later). He's seen franchising from more than both sides now.
- Eddy Goldberg
- 19,907 Reads 5 Shares
The news is depressing, the economy is sinking, financing is hard to get, the market is down, gas prices are up, and competition is fierce. So why are all these multiunit franchisees smiling?
- Bill Hall
- 4,120 Reads 1 Shares
If you were fortunate enough to attend the annual Area Developer Multi-Unit Franchising Conference this April in Scottsdale, you know that the weather was terrific, the facility outstanding, educational sessions abundant, and that franchise networking opportunities flourished late into the cool desert night.
- Bill Hall
- 3,999 Reads 1 Shares
Beyond the unmistakable impact of the Internet and World Wide Web, advances in technologies used every day by franchisees are continuing to change the face of franchising -- and the way franchisees do business.
- Eddy Goldberg
- 4,512 Reads 1,014 Shares
Elaine Stroman was making great money. She had spent the better part of two decades working as a mortgage banking consultant helping people buy and renovate brownstones in old New York City neighborhoods such as Harlem. She worked on 100 percent commission and was completely in charge of every penny she earned.
- Kerry Pipes
- 2,628 Reads 5 Shares
The former Soviet Union was a frightening frontier for expanding businesses in the early- to mid-1990s. The former communist country was experiencing growing pains as it left behind decades of closed existence and began embracing a new economy built around more of a free market-based environment. And it was just this setting that Jake Weinstock and Paul Kuebler dived into headfirst.
- Kerry Pipes
- 9,063 Reads 1,014 Shares
Unfortunately, few multiple-unit franchisees or managers fully understand working capital, how important it is for every business, how it is measured, or how to obtain needed working capital.
- Mark E. Battersby
- 6,930 Reads 2 Shares
How Do I Know? Multiunit franchising offers benefits - and risks - but it's a method of franchising that can be fruitful
- Kerry Pipes
- 3,464 Reads 4 Shares
Looking back at how technology has evolved in franchising, by far the most significant changes have taken place in the area of lead management. Some industry experts trace the first concerns over franchise lead management back to right around the invention of fire, while others maintain the issues arose later on in evolution, shortly after Nixon resigned. No matter. Franchise lead management and the use of technology for other mission-critical functions in franchising have come a long way in the past 20 years.
- Dan Martin
- 5,191 Reads 12 Shares
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