Franchise Operations
To achieve long-term success, franchise systems require operational excellence at all levels, from their stores to their supply chains. Other essential operational factors include franchisee support, recruitment, training, and retaining top talent. Find ideas, tips, and tools to enhance your franchise business operations.
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September 30th, 2026
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New company creates a franchise loan marketplace that connects franchisees in need of capital with investors seeking fixed-income returns.
- Eddy Goldberg
- 7,398 Reads 6 Shares
Thomas Maguire operates a PuroClean franchise to help home owners and business owners with property damage restoration, emergency clean up, and repair services for home owners.
- Multi-Unit Franchisee
- 11,209 Reads 2 Shares
Jeff Tews and Susan Rather were married for just a year when they entered a new venture as franchisees in the home care field.
- Helen Bond
- 11,104 Reads 1 Shares
Bill Sole has been a successful master franchisee for the Anago Cleaning Systems brand in the Bay Area for nearly a decade now. He has just taken on the new territory of Inland Empire where his franchisees will service Riverside, San Bernardino and Ontario counties.
- Multi-Unit Franchisee
- 9,247 Reads
Ten years ago, when FRANdata began tracking the concentration of units controlled by multi-unit franchisees, it totaled 45 percent. Today, multi-unit operators control 55 percent of all franchise units.
- Darrell Johnson
- 8,408 Reads 1 Shares
On a personal level, I bet 100 percent of you agree with me that people really do matter, but are you living it every day in your businesses?
- Nate DaPore
- 7,944 Reads 1 Shares
Jeff Deiters, 50, is a Chicago-native who has been flying planes for as long as he can remember and spends a bulk of his time up in the sky. He and his wife, Annette, met at the Air Force Academy in Colorado Springs, CO, and are both veterans.
- Multi-Unit Franchisee
- 8,598 Reads 70 Shares
Joe Weiss is another one of those successful people who got started in the corporate world and did well. But there was something different he was seeking.
- Multi-Unit Franchisee
- 8,794 Reads
John Sullivan is a Midwesterner with a background in retail and corporate America. He moved to St. Louis following college and began his career with Macy's department stores.
- Multi-Unit Franchisee
- 7,386 Reads
A couple of months back we began occasionally profiling franchisees who have chosen to operate in brands that don't require a "brick and mortar" location.
- Multi-Unit Franchisee
- 10,238 Reads 48 Shares
Lynette Helling spent her first three years as a nurse working in a burn center.
- Multi-Unit Franchisee
- 9,921 Reads 58 Shares
John Mulherin, a former investment bank CEO, likes to say he flunked retirement. "I believe that as people age, they have a decision to make," he says.
- Debbie Selinsky
- 9,285 Reads
The home care industry has rapidly become one of the most popular in franchising--with some of the most satisfied and successful franchisees, according to a new report just released by Franchise Business Review.
- Multi-Unit Franchisee
- 6,008 Reads
At the 2013 Multi-Unit Foodservice Operators conference, Chick-fil-A President Dan Cathy explained how the company plans to grow in the future.
- Jack Mackey
- 6,730 Reads
Whether the mergers and acquisitions market is in a hot upswing or in a down cycle, one valuation measure remains the primary focus in nearly all transactions: the multiple of EBITDA (or cash flow).
- Dean Zuccarello
- 16,926 Reads 1,014 Shares
When we profiled David Griffin in 2010, he had just purchased 25 Jiffy Lube stores in Colorado. The stores were underperforming, some were dilapidated, and the U.S. economy still at one of its all-time lows.
- Kerry Pipes
- 12,234 Reads 3 Shares
Who is responsible for innovation? For many franchise concepts, innovation is the sole domain of the franchisor as it safeguards the brand's equity: "Do only things that I say, and do them exactly as the operations manual specifies."
- Jacob Grosshandler
- 14,986 Reads 2 Shares
Growing up on a farm in the Texas panhandle, Mike Treadwell was looking for a way to stretch his entrepreneurial wings. He thought of opening a restaurant.
- Debbie Selinsky
- 13,367 Reads 6 Shares
Charles Smithgall has a system. He operates with a simple business plan and model that focuses on executing fundamentals and getting results.
- Kerry Pipes
- 12,678 Reads 4 Shares
More than 5,000 veterans and military spouses have become franchise business owners in the past two years, according to the International Franchise Association.
- Multi-Unit Franchisee
- 7,660 Reads 1,023 Shares
Franchise Update Media is pleased to announce a new addition to the company. Diane Phibbs will be taking on a new role as Executive Vice President.
- Franchise Update Media
- 10,945 Reads 1 Shares
One of Charles Haney's favorite things about his new Burger 21 restaurant in Voorhees, N.J., is a wall sign that he believes lists all the best ways to succeed.
- Debbie Selinsky
- 7,649 Reads 1,014 Shares
Two former Air Force vets will soon be taking flight by opening an Interim HealthCare in Salt Lake City.
- Multi-Unit Franchisee
- 8,595 Reads 1,014 Shares
Recently, we represented a multi-unit operator in the sale of a tier-one franchise business that had to overcome numerous hurdles to achieve a successful outcome.
- Dean Zuccarello
- 6,682 Reads
Two Zaxby's franchisee partners with ties to the brand's corporate office are growing again.
- Multi-Unit Franchisee
- 6,907 Reads 3 Shares
Multi-unit franchisee Jason Duffy may only be 38 years old, but he could write a book about being successful in business during tough economic times.
- Debbie Selinsky
- 8,349 Reads
Steve Baliva knew Hurricane Sandy was on its way and headed for the New Jersey coast.
- Debbie Selinsky
- 5,657 Reads 2 Shares
Here's a scenario. You are looking to hire a new team member. You've reviewed applications, held interviews, and narrowed it down to two candidates.
- Nate DaPore
- 7,445 Reads 1 Shares
By Most Anyone's Definition, Eric Holm Is A Business Success Story. The Winter Park, Fla., Man Owns 30 Golden Corral Restaurants, Bringing In $155 Million In Annual Sales And Providing Jobs For More Than 3,000 Workers In Georgia And Florida.
- Debbie Selinsky
- 18,419 Reads 2 Shares
Jim Fitlow is a lifelong skier and as he loves to say, "Turning is highly overrated."
- Debbie Selinsky
- 5,899 Reads
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