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Browse our selection of franchise articles and features to help further your knowledge in opening and operating a franchise business. Our exclusive features cover the , , , , , , and site of the franchise business. Written by the editorial team that produces Franchise Update Magazine and Multi-Unit Franchisee Magazine, the franchise industries premier magazines.

Customer loyalty cannot be bought. Loyalty is created by great experiences. And loyalty is lost by poor experiences--or loyalty is lost to a competitor who takes care of customers better than you do.
  • Jack Mackey
  • 3,074 Reads 3 Shares
"How's risk management in the big bank world?" he asked the banker. "I wish it were that," the banker replied. "It's more about risk elimination. We won't make a loan to anybody unless they don't need the money."
  • Eddy Goldberg
  • 3,676 Reads 7 Shares
The news is depressing, the economy is sinking, financing is hard to get, the market is down, gas prices are up, and competition is fierce. So why are all these multiunit franchisees smiling?
  • Bill Hall
  • 3,404 Reads 1 Shares
If you were fortunate enough to attend the annual Area Developer Multi-Unit Franchising Conference this April in Scottsdale, you know that the weather was terrific, the facility outstanding, educational sessions abundant, and that franchise networking opportunities flourished late into the cool desert night.
  • Bill Hall
  • 3,115 Reads 1 Shares
As vice president of concept development at HMSHost, Novack has his plate full, and seems to relish every bite.
  • Eddy Goldberg
  • 6,605 Reads 1,023 Shares
During the past 20 years, we have witnessed a generation of multiunit franchise operators grow up. Today there are more than 40,000 of them.
  • Darrell Johnson
  • 6,082 Reads 1 Shares
In June 2008, heavy rains caused flooding that filled the basement and rose two feet high on the first floor of Columbus Regional Hospital in Columbus, Indiana. The flooding closed the hospital, forcing the evacuation of 157 patients and causing an estimated $125 million in damages. Paul Davis National (PDN) was soon on the scene, part of the team brought in to mitigate the damage and allow the regional health care facility to reopen as quickly as possible.
  • Eddy Goldberg
  • 3,407 Reads 1,021 Shares
Ask any small business owner in the country how important customer retention and loyalty are and they'll tell you they rank right up top of the list of business priorities. It's no different in franchising.
  • Kerry Pipes
  • 3,393 Reads 76 Shares
Beyond the unmistakable impact of the Internet and World Wide Web, advances in technologies used every day by franchisees are continuing to change the face of franchising -- and the way franchisees do business.
  • Eddy Goldberg
  • 3,673 Reads 1,014 Shares
Think of it as hoses-to-go. A broken hose can spell disaster for many businesses. A machine breakdown at a job site or factory can cause work to grind to a halt. And sometimes it can take days or weeks until the proper replacement hose can be obtained and the machines repaired. In purely economic terms, a $20 broken hose can bring a $3 million crane to a standstill - not to mention the paid employees who are idly standing by.
  • Kerry Pipes
  • 5,525 Reads 1,014 Shares
For over a quarter of a century, I have been a critic of the United States' franchise sales regulation system.
  • Rupert Barkoff
  • 3,566 Reads 3 Shares
Tint World
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Tint World
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Tint World
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Running a racquet and health club is a time-consuming business and one that Bruce Forsythe knew quite a bit about. He'd been running one with his partners in Long Island, N.Y. for about 14 years when the team decided to turn one of their former tennis court areas into a second -- and different -- business endeavor.
  • Kerry Pipes
  • 2,573 Reads 58 Shares
For America's Top Franchisors, Search Delivers Exponential Growth Opportunities. Are the Top Contenders Capitalizing?
  • Oneupweb®
  • 8,206 Reads
When Lino DeFeo bought a Sign-A-Rama franchise in West Palm Beach, Fla., he didn't know much about signs. That was about 15 years ago. DeFeo had sold his trucking business in Manhattan and moved to Florida with his wife Maria and their two young children to join a family business. But that didn't work out exactly as planned. "I got out before we totally killed each other," he says with a laugh.
  • Eddy Goldberg
  • 9,270 Reads 1,014 Shares
Motherhood is one of the toughest jobs in the world - just ask any mom. It's often thankless, seems endless, and certainly lacks much worldly prestige. Life for mom can be even more challenging if she desires to work outside the home to boot. There are, after all, limited choices beyond the full-time job and requisite daycare for the kids. In a month where we stop for a day (May 11) to recognize all that mom does, it's interesting to note that more and more moms are finding a place at home and in franchising. Moms like Liz Norwood in Denver, Colo.
  • Kerry Pipes
  • 3,193 Reads
Elaine Stroman was making great money. She had spent the better part of two decades working as a mortgage banking consultant helping people buy and renovate brownstones in old New York City neighborhoods such as Harlem. She worked on 100 percent commission and was completely in charge of every penny she earned.
  • Kerry Pipes
  • 2,039 Reads 5 Shares
Mike Ghaida lives in a million-dollar house in a quiet suburb in New Jersey with his wife and three sons, and $300,000 worth of cars in his driveway. It wasn't always this way for the 41-year-old Ghaida, who came to the U.S. from Lebanon at 17 to study English and architecture at LSU.
  • Eddy Goldberg
  • 22,800 Reads 355 Shares
According to the U.S. Administration on Aging, by 2030 the number of Americans aged 65 and older will more than double to 71 million, that's roughly 20 percent of the U.S. population. In some states, as much as a quarter of the population will be aged 65 and older.
  • Kerry Pipes
  • 4,088 Reads 1,014 Shares
Bill Dalton owned eight Grease Monkey franchises in the Seattle metro area. Today he owns one--a five-month-old, state-of-the-art facility in his home of Montgomery, Texas.
  • Eddy Goldberg
  • 5,454 Reads 1,014 Shares
The former Soviet Union was a frightening frontier for expanding businesses in the early- to mid-1990s. The former communist country was experiencing growing pains as it left behind decades of closed existence and began embracing a new economy built around more of a free market-based environment. And it was just this setting that Jake Weinstock and Paul Kuebler dived into headfirst.
  • Kerry Pipes
  • 7,879 Reads 1,014 Shares
Even 10,000-unit gorillas have an Achilles' heel. For Curves, the number-one women's fitness and weight loss franchise, its own success is now biting it in the ankle. Competitors of all sizes and shapes have sprung up, offering women an ever-increasing array of options for losing weight and staying fit.
  • Eddy Goldberg
  • 3,299 Reads 117 Shares
Doner Shack
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Doner Shack
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Doner Shack
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It's fitting that Guillermo Perales does business in the state of Texas--a place where things are known for being large. Fitting because Perales heads the largest Hispanic-operated multiunit franchise company in the U.S., with more than 140 units across five brands. And he's looking to expand.
  • Area Developer Magazine
  • 9,463 Reads 3 Shares
Brian Wigutow had always dreamed of operating his own restaurant. But after more than a dozen years in the industry he realized that for him -- and his family, which includes three young daughters -- it was just not going to be the right career choice. That's when he turned to a franchise broker and discovered, to his surprise, one of the franchise matches that best suited him…Handyman Matters.
  • Kerry Pipes
  • 2,646 Reads
Five careers. That's how 65-year-old Charles Smithgall, III, categorizes his business life. And that's not even including his service in the military. Or rustling cattle on Canadian ranches as a young man in the late 1960s.
  • Area Developer Magazine
  • 5,834 Reads 1 Shares
Most people would trade their day job anytime for Bob Stucker's problem a few years back: "I retired too young."
  • Kerry Pipes & Eddy Goldberg
  • 4,839 Reads 11 Shares
Becoming a "Mega Franchisee" is a high-risk, high-reward endeavor. For a third year, Area Developer has measured and highlighted those franchisees bold enough, smart enough - and fortunate enough - to succeed in the rapidly growing and lucrative market of multiunit and multi-concept development.
  • Kerry Pipes & Eddy Goldberg
  • 5,483 Reads 1,023 Shares
Financing is the lifeblood of expansion for franchisors and multiunit owners alike. Whether for advertising and marketing to sell additional franchises, or whether to remodel or build more company stores, without financing there is no growth and development. And, despite the rapid growth of new concepts and new units in the aftermath of the dot.com crash in 2000 and 2001, many forecasts of the economic climate and its effect on business growth in 2008 range from gloomy to dim--especially when it comes to credit and lending.
  • Eddy Goldberg
  • 3,543 Reads 1,014 Shares
My first entry into the franchise business was in 1986 when I acquired 24 Dairy Queen restaurants in Texas. In less than a year, I was up to 55 stores and had become one of the largest franchisees in the entire Dairy Queen system. I had more credit than sense.
  • Bill Hall
  • 3,414 Reads 3 Shares
Conventional wisdom would say the best franchise operators are individuals with past business experience - or even better, previous franchising experience. But that may not be the case any longer. A youth movement is under way in the world of multiunit franchising.
  • Kerry Pipes
  • 5,945 Reads 98 Shares
Season's Greetings! As we all wind down the old year and ring in the new, franchising.com has a New Year's resolution of our own for 2008: to be your premier franchising resource. Not only for the analysis and profiles we've brought you over the years, but also for the timely news and events you need to keep informed of the most current, up-to-the-minute developments in the world of franchising.
  • Eddy Goldberg
  • 2,018 Reads 2 Shares
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