Franchise Update Magazine Issue II, 2017: The Technology Issue
Franchise Update Magazine: The Technology Issue

Q2 | 2017

The Technology Issue

Focus on technology in franchising, a review of cybersecurity, and how to choose technology partners who help solve problems.

The Human Bean
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The Human Bean
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The Human Bean
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Craig Ceccanti could be the Clark Kent of franchise software development. Beneath his everyday garb as CEO and co-founder of Pinot's Palette lies his hidden superpower: a double major degree from LSU in computer science and information systems, strengthened by seven years as a software developer for major clients, including the Florida House of Representatives.
Sara Wykes
Marketing continues to evolve--from vendors hawking their wares in the agora to today's online age of display, paid search, and social media posts--and those selling goods and services have had to adapt to new methods of informing the public about their offerings.
Shawna Ford
TA Restaurant Group, a multi-brand franchisee and franchisor, is a division of TravelCenters of America, a Fortune 500 company that offers diesel and gasoline fueling, restaurants, truck repair facilities, convenience stores, and other services in 43 states and Canada.
John Ponczoch
There are 4.8 billion unique mobile subscribers today, a 65 percent penetration of the world's population; by 2020 these numbers are expected to grow to 5.7 billion and 73 percent, respectively.
William Edwards
How to communicate with the 4 styles of franchise buyers
Joe Mathews
The two main ways we use technology to help us understand and retain customers are through our retention and PLEASE scores.
Franchise Update
Smoothie Factory
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The data available through today's manifold third-party resources and related technologies is now required to inform and guide our decisions at every step of the lifecycle of our franchise owners.
Eric Casaburi, founder and CEO of Retro Fitness, has an open and transparent style. He also likes to lie on a bed of nails daily to meditate, relieve stress, and, he says, help improve his decision-making.
Kerry Pipes
These five "big picture" customer service lessons, observations, and accompanying advice may not qualify as future deathbed regrets for many CEOs, but they should.
John DiJulius
Mark Davis acquired a small restoration company called Rocky Mountain Catastrophe in Denver in 1996. He was just 27 and didn't know anything about the restoration industry.
Kerry Pipes
One of the more concerning lessons we learned from the 2016 election is the power of "fake news" to change perceptions and draw attention toward or away from an issue.
Darrell Johnson
Buffalo Wild Wings
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Buffalo Wild Wings
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Buffalo Wild Wings
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