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We first interviewed him in 2008 when he had "only" 78 Jack in the Box restaurants and 16 Denny's.
  • Kerry Pipes
  • 7,523 Reads 1 Shares
I remember learning a song as a little girl that has stuck with me ever since. The tune was about friendship and is one you've probably heard too.
  • Melinda Caughill
  • 2,876 Reads
It's easy to see why Houston-based franchisee Atour Eyvazian was honored with Multi-Unit Franchisee magazine's 2012 MVP Noble Cause Award.
  • Helen Bond
  • 6,913 Reads 1 Shares
This is the first of a three-part series on how to optimize your franchisee conventions.
  • Evan Hackel
  • 8,261 Reads 1 Shares
During the 1970s, I was a part-time press aide for Joe Garrubo. The New Jersey Assemblyman paid a former Associated Press reporter, who was a master of news coverage, to train me.
  • Steve Olson
  • 2,419 Reads 11 Shares
Franchise finance is bursting -- not busting -- out all over, with a flurry of activity in financing, M&A activity, and IPOs.
  • Eddy Goldberg
  • 8,264 Reads 81 Shares
As savvy franchise companies continue to flourish in today's transforming global economy, FUSR brings you positive news each month
  • Eddy Goldberg
  • 4,486 Reads 1 Shares
They work hard to build businesses that provide for their families. They create jobs and give back to their communities.
  • Kerry Pipes and Eddy Goldberg
  • 5,313 Reads 11 Shares
The last time we visited with Eric Werner, he had just signed a deal with the up-and-coming LA Sunset Tan franchise.
  • Kerry Pipes
  • 7,123 Reads 2 Shares
Craig Colby created his own computer consulting and programming business following his graduation from the University of Delaware.
  • Kerry Pipes
  • 4,412 Reads 62 Shares
How do you retain and prepare your best talent to lead? Mentoring programs are one of the most effective tools in achieving business results.
  • Greg Smith
  • 5,846 Reads 148 Shares
Potbelly Sandwich Works
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Good or bad, customer feedback is a gift. So much so that almost every franchise system asks customers to comment on their experiences, and even to rate them.
  • Jack Mackey
  • 3,697 Reads 1,014 Shares
This past spring many leading pizza companies, franchise owners, and other pizza industry allied groups joined forces to create The American Pizza Community.
  • Multi-Unit Franchisee
  • 4,160 Reads 5 Shares
Home care franchising has risen to the top of the charts in terms of profitability and franchisee satisfaction in just two years, says a new report by market research firm Franchise Business Review.
  • Multi-Unit Franchisee
  • 3,589 Reads 71 Shares
Rick Silva developed a passion and understanding for business early in life. The son of Cuban immigrants, he watched his mom and dad start their own small business from scratch in Miami.
  • Kerry Pipes
  • 5,793 Reads 824 Shares
A couple of years ago, I went through an exceedingly challenging period in my personal life, where the path I'd been on for several decades proved flawed, and I had to figure out how to pick up the pieces and move on. The status quo had become unacceptable, even though the way forward was unclear.
  • Carol Schleif
  • 5,666 Reads 1 Shares
With the heightened focus on social media during the past few years, it's important to remember that social media is only a part of your marketing mix.
  • Eddy Goldberg
  • 3,135 Reads 54 Shares
That's a question a lot of people ask themselves every day. It's also one of the questions posted on Focus.com.
  • Franchise Update
  • 14,518 Reads 2,997 Shares
If there's anything Gavin Hart enjoys more than a vanilla cone at one of his Dairy Queens, it's handing one over to a customer.
  • Debbie Selinsky
  • 10,179 Reads 352 Shares
There's something for everyone and anyone involved in marketing in an e-book from Hubspot and social media guru David Meerman Scott.
  • Eddy Goldberg
  • 3,184 Reads 94 Shares
Here's a rundown of some social media pitfalls and gotchas that keep managers awake at night.
  • Daniel Lieberman
  • 2,171 Reads 3 Shares
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Let me get right to the point. The keys to success in any business are: (1) the quality of the products or services you offer, and (2) your employees' ability to deliver outstanding customer service. And I'm not the only one who thinks so.
  • Mel Kleiman
  • 4,719 Reads 61 Shares
One of the questions I hear most often from executives is "How do I motivate my employees to do the things I want them to do?"
  • Nido Qubein
  • 8,458 Reads
Effective performance plans must detail the specific actions leaders and employees must follow to accomplish the goals and objectives set within it.
  • Timothy Bednarz
  • 47,668 Reads 9 Shares
Whether you have one franchise or a thousand, Discovery Day catapults your recruiting process to its crescendo.
  • Steve Olson
  • 3,139 Reads 135 Shares
I find it amazing that the delivery of high quality customer service is so uncommon even with all the talk and focus on the topic.
  • Lisa Ford
  • 5,860 Reads 429 Shares
Johnny Collins is a man of faith and endurance. He knows what kind of hard work and dedication it takes to run a marathon, serve as a firefighter, and work as a security officer.
  • Multi-Unit Franchisee
  • 6,069 Reads 160 Shares
What seems to have changed is a couple of yahoos in a pizza joint sticking cheese up their nose can threaten a global brand.
  • Eddy Goldberg
  • 26,288 Reads 23 Shares
Franchisors recognize the best performers in their system with a Franchisee of the Year award (or equivalent).
  • Eddy Goldberg
  • 5,451 Reads 14 Shares
As a bootstrap franchisor, there certainly are ways you can gain public attention through your own personal efforts.
  • Steve Olson
  • 5,646 Reads 31 Shares
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