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A couple of years ago, I went through an exceedingly challenging period in my personal life, where the path I'd been on for several decades proved flawed, and I had to figure out how to pick up the pieces and move on. The status quo had become unacceptable, even though the way forward was unclear.
  • Carol Schleif
  • 5,622 Reads 1 Shares
With the heightened focus on social media during the past few years, it's important to remember that social media is only a part of your marketing mix.
  • Eddy Goldberg
  • 3,103 Reads 54 Shares
That's a question a lot of people ask themselves every day. It's also one of the questions posted on Focus.com.
  • Franchise Update
  • 14,471 Reads 2,997 Shares
If there's anything Gavin Hart enjoys more than a vanilla cone at one of his Dairy Queens, it's handing one over to a customer.
  • Debbie Selinsky
  • 10,120 Reads 352 Shares
There's something for everyone and anyone involved in marketing in an e-book from Hubspot and social media guru David Meerman Scott.
  • Eddy Goldberg
  • 3,170 Reads 94 Shares
Here's a rundown of some social media pitfalls and gotchas that keep managers awake at night.
  • Daniel Lieberman
  • 2,150 Reads 3 Shares
Let me get right to the point. The keys to success in any business are: (1) the quality of the products or services you offer, and (2) your employees' ability to deliver outstanding customer service. And I'm not the only one who thinks so.
  • Mel Kleiman
  • 4,682 Reads 61 Shares
One of the questions I hear most often from executives is "How do I motivate my employees to do the things I want them to do?"
  • Nido Qubein
  • 8,414 Reads
Effective performance plans must detail the specific actions leaders and employees must follow to accomplish the goals and objectives set within it.
  • Timothy Bednarz
  • 47,614 Reads 9 Shares
Whether you have one franchise or a thousand, Discovery Day catapults your recruiting process to its crescendo.
  • Steve Olson
  • 3,098 Reads 135 Shares
I find it amazing that the delivery of high quality customer service is so uncommon even with all the talk and focus on the topic.
  • Lisa Ford
  • 5,806 Reads 429 Shares
McAlister's Deli
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McAlister's Deli
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McAlister's Deli
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Johnny Collins is a man of faith and endurance. He knows what kind of hard work and dedication it takes to run a marathon, serve as a firefighter, and work as a security officer.
  • Multi-Unit Franchisee
  • 6,010 Reads 160 Shares
What seems to have changed is a couple of yahoos in a pizza joint sticking cheese up their nose can threaten a global brand.
  • Eddy Goldberg
  • 26,220 Reads 23 Shares
Franchisors recognize the best performers in their system with a Franchisee of the Year award (or equivalent).
  • Eddy Goldberg
  • 5,419 Reads 14 Shares
As a bootstrap franchisor, there certainly are ways you can gain public attention through your own personal efforts.
  • Steve Olson
  • 5,611 Reads 31 Shares
Jersey Mike's has developed a recruitment system that's strong on speed, efficiency, and good communication, says Brian Sommers, vice president of franchise development for the Manasquan, N.J.-based franchisor.
  • Debbie Selinsky
  • 5,849 Reads 708 Shares
Today's economy has resulted in some brutal price wars that make it difficult, if not impossible, for many companies to raise prices.
  • Steve LeFever
  • 30,709 Reads 6 Shares
Franchising is bursting--not busting--out all over, with a flurry of financing, M&A, and IPO activity.
  • Eddy Goldberg
  • 5,161 Reads 419 Shares
As savvy franchise companies continue to flourish in a volatile economy, FUSR continues to bring you positive news each month
  • Eddy Goldberg
  • 5,575 Reads 1 Shares
We have made progress digging our way out of the pit of economic meltdown we tumbled into in 2007, but we certainly have a long way to go before we experience the vibrant economy we enjoyed in much of the 1990s and the early to mid-2000s.
  • Dean Zuccarello
  • 6,641 Reads 1 Shares
After earning a degree in computer science from the University of Delaware, Craig Colby set up his own consulting and programming business for the first decade of his career.
  • Kerry Pipes
  • 11,038 Reads 2 Shares
Jeff's Bagel Run
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Jeff's Bagel Run
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Jeff's Bagel Run
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When Chirag Patel left India 15 years ago, he had mixed feelings about leaving his home and his parents.
  • Debbie Selinsky
  • 5,197 Reads 1,014 Shares
It's a familiar scenario: a successful concept is born from a family-owned restaurant where everybody knows your name and embodies a particular culture.
  • John Longstreet
  • 3,140 Reads 40 Shares
At the recent Multi-Unit Foodservice Operators Conference, Service Management Group (SMG) conducted interviews with executives on how their customer satisfaction efforts are working.
  • Jack Mackey
  • 8,683 Reads 1,014 Shares
In this tech-obsessed world, franchisors seeking to recruit the next generation of top-tier franchisees are engaging prospects through a constant flow of communication.
  • Debbie Selinsky
  • 3,629 Reads 2 Shares
Steve Jobs was a master at many things. He built Apple into a multi-billion giant, and he did it in large part because of the people he hired.
  • John Tschohl
  • 5,913 Reads 2 Shares
Along with the existence of positive and constructive team roles, negative and destructive agendas can emerge that undermine the ability of individual teams to function and perform adequately.
  • Timothy Bednarz
  • 6,647 Reads 206 Shares
To better position us to reach our 2012 goal of doubling franchise awards, we recently revamped our lead follow-up processes to increase the speed and effectiveness of our prospect follow-up.
  • Franchise Update
  • 3,303 Reads 12 Shares
When buying or selling a franchise, the last thing either party wants to think about is what happens if the relationship goes south. Litigation is expensive and distracting, and can drag on for years.
  • Amy Haywood
  • 4,593 Reads 375 Shares
Franchising can be a tough business. Franchise growth and expansion can be even tougher. More and more brands - and franchisees - are fighting for space and market share today and certain markets are saturated with operators.
  • Kerry Pipes
  • 11,018 Reads 1,014 Shares
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