Customer Experience
RECENT HEADLINES
 Tropical Smoothie Cafe is a healthier, quick-casual restaurant brand with 1,500+ locations in 44 states. One of its key differentiators is what the brand offers on the menu—a product mix of 60% smoothies and 40% food.
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El Pollo Loco turns up the heat on its Transformation Agenda with its new Acceleration Agenda
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Our monthly roundup of consumer marketing news and developments!
- Eddy Goldberg
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Welcome to “Good, Bad, and Other News!” – our monthly roundup of franchise growth, finance, expansion, regulation, legislation, technology, trends, people, milestones, and other news about franchisors large, medium, merging, and emerging.
- Eddy Goldberg
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What is the one best thing customer experience brands do differently?
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By improving communication within departments, locations, and other teams, your organization can create a world-class employee experience that people won’t want to leave.
- Jess Pischel
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To create a legacy business, the time to start planning is now
- Helen Bond
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Short staffed? 5 ways to improve your chances of hiring and retaining the employees you need (and want!)
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5 ways to win more customers and retain great staff in these challenging times.
- Jayson Pearl
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How you can better manage customer expectations by being totally transparent with your customer base.
- John R. DiJulius III
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Our monthly roundup of consumer marketing news and developments
- Eddy Goldberg
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Welcome to “Good, Bad, and Other News!” – our monthly roundup of franchise growth, finance, expansion, regulation, legislation, technology, trends, people, milestones, and other news about franchisors large, medium, merging, and emerging.
- Eddy Goldberg
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Pallavi Jha, Dale Carnegie Training India multi-unit operator, began her franchising career with a mission
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Differentiate yourself from the competition and create the "ultimate guest experience"
- Dave Murray
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Leadership lessons for multi-unit operators for 2022
- Jim Sullivan
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A look back at 21 franchising predictions for 2021
- Ali Forman
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Making change happen is only of Amy Johnson’s many roles as CMO at AAMCO
- Kerry Pipes
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Overcoming today's struggles to make the customer's journey a primary focus of all team members.
- Dave Murray
- 7,031 Reads 3 Shares
Establishing one-on-one meetings with employees can make them feel like leadership cares about them and is invested in their growth and development.
- Jess Pischel
- 3,945 Reads 17 Shares
Bestselling author, keynote speaker, and a consultant Jim Sullivan offers leadership lessons for multi-unit operators for 2022.
- Multi-Unit Franchisee
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In the relationship economy the primary currency is the emotional connections made with customers, employees, and vendors.
- John DiJulius
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Brands that invested in technology during the pandemic are leading the way as the economy recovers
- Carty Davis
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No more excuses for retailers as the U.S. emerges from Covid restrictions
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7 multi-unit operators share their experiences on raising capital during the pandemic
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"Revenge spending" is taking off as consumers shake off the Covid stay-at-home blues. Here’s how to cash in on it.
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Why it’s vital to add a ‘ fun’ customer service certification component to your customer service training
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5 ways to diversify in an uncertain economy by adding new, complementary brands
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A look back at 10 marketing predictions for 2020 and beyond, published just months before Covid arrived
- Eddy Goldberg
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Separate surveys show increased stress for consumer marketers and escalating expectations among consumers during Covid
- Eddy Goldberg
- 2,813 Reads 1 Shares
Brands that consistently deliver superior customer experiences and a high level of employee engagement will reap the rewards of pent-up consumer demand.
- John DiJulius
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Mr. Rooter Plumbing, an essential service, has done well despite the pandemic
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