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In previous columns I've written about relying too heavily on technology if it places a barrier between the customer experience and your brand--and of the need for policies that empower employees to have genuine, flexible interactions with each customer.
  • John DiJulius
  • 22,209 Reads 8 Shares
Two Multi-Unit Operators Merge to Become Tropical Smoothie Café's Largest Franchisee and Then Sign New Development Agreement.
  • Multi-Unit Franchisee
  • 22,497 Reads 4 Shares
Why you should set resolutions for your business and the benefits you can reap from sticking to them.
  • Kendall Rawls
  • 25,812 Reads 4 Shares
It’s not surprising that there are over 30,000 gyms and health clubs in the U.S. generating $21,800,000,000 in revenue according to Statistic Brain since Americans are trying to combat our increasingly sedentary lives by getting active and healthy.
  • Emma Pearson
  • 37,533 Reads 53 Shares
Online data from Millennials makes target marketing easier
  • Shawna Ford
  • 21,573 Reads 5 Shares
CMOs can learn a lot about social media marketing from this Saladworks franchisee!
  • Eddy Goldberg
  • 23,343 Reads 6 Shares
Most franchise company leaders preach to their home office team that they also have customers: operations, development, marketing, field reps, and all the other corporate employees who franchisees count on every day to deliver what they need to serve their own customers.
  • John DiJulius
  • 27,772 Reads 13 Shares
Prospective franchisees have several different entry points into franchising. The most common entry path for a new franchisee is to sign on for a single unit and operate it.
  • Eddy Goldberg
  • 56,760 Reads 27 Shares
From his childhood growing up in Houston, Pakistani-born Amin Dhanani watched his father, the late Hassan Ali Dhanani, and family members build The Dhanani Group, a billion-dollar, mega-successful franchisee for Burger King and its own massive convenience store business.
  • Debbie Selinsky
  • 74,340 Reads 53 Shares
Five Guys Burgers and Fries Multi-Unit Operator Signs Agreement to Open 18 Melt Shop Locations Throughout Pennsylvania, New Jersey, and Delaware.
  • Multi-Unit Franchisee
  • 31,255 Reads 11 Shares
A new Technomic study reveals trends and data about consumers' shifting behavior and attitudes towards retailer meal solutions (RMS).
  • Multi-Unit Franchisee
  • 27,944 Reads 3 Shares
Angry Crab Shack
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Angry Crab Shack
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Thinking of going global in 2018? These countries are worth a look.
  • William Edwards
  • 30,942 Reads 19 Shares
This second in a series of highlights from the 2018 Annual Franchise Development Report (AFDR) looks at where the money in recruitment budgets goes.
  • Eddy Goldberg
  • 28,238 Reads 46 Shares
Taking a franchise brand international requires research, dedication, and a lot of hard work. And as we looked at last time, it requires strong relationships with the right people on the ground in the international countries. People like Americans Jake Weinstock and Paul Kuebler, who teamed up with Russian entrepreneur Vladimir Grumlik, to open Gold's Gym franchises.
  • Kerry Pipes
  • 53,759 Reads 42 Shares
Mark H. Friedman has 25 years of management consultant experience crafting high-end, multi-million-dollar turnaround strategies for large companies.
  • Helen Bond
  • 44,248 Reads 87 Shares
2018 is set to open with more than a dozen states raising the minimum wage and subsequently increasing labor costs for business operators.
  • Multi-Unit Franchisee
  • 35,555 Reads 21 Shares
Married Couple Open Second Massage Heights Location with Additional Units Planned for the Next Two Years.
  • Multi-Unit Franchisee
  • 35,599 Reads 17 Shares
Too much time on our "devices" is costing us a lot in creativity, customer service, and so much more.
  • John DiJulius
  • 29,899 Reads 44 Shares
Social media marketing news you can use. This week: 1) Wendy's Twitter team tells how they do it so well; 2) Chick-fil-A feeds thousands of stranded flyers at Atlanta's airport - on a Sunday!; 3) TGI Fridays integrates Amazon Pay and Alexa ordering; 4) Almost half of programmatic ad buyers don't know where their ads appear.
  • Eddy Goldberg
  • 31,623 Reads 4 Shares
Results from the 2018 Annual Franchise Development Report (AFDR) were unveiled in mid-October at the 19th annual Franchise Leadership & Development Conference.
  • Eddy Goldberg
  • 32,913 Reads 15 Shares
Diversification, a recommended strategy in designing an investment portfolio, is a big part of the thinking behind the growth in multi-brand franchising. No matter how good the ROI may be from a single brand, savvy investors know it's not wise to put all their eggs in one basket.
  • Eddy Goldberg
  • 65,159 Reads 36 Shares
Angry Crab Shack
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Angry Crab Shack
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Angry Crab Shack
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I've been fortunate over the years to consistently think about and work on the intersection of people's experiences and how technology can help make them better.
  • Jocelyn Mangan
  • 35,728 Reads 12 Shares
Taco John's signs 100-unit agreement with multi-unit operator to bring the Mexican QSR brand to the Carolinas and Georgia.
  • Multi-Unit Franchisee
  • 33,848 Reads 17 Shares
Start the New Year off by ensuring that you focus on all areas of the business including your leadership style and the example you are setting with your people.
  • Kendall Rawls
  • 29,743 Reads 7 Shares
As the floodwaters were rising from hurricane Harvey's onslaught in Brazoria County, Texas, Mike Walls, who owns a Caring Senior Service franchise with his wife, Adie, received a panicked call from a client. He needed to get out of his home fast and had no one else to call.
  • Emma Pearson
  • 34,677 Reads 78 Shares
When it comes to franchise sales, should you do it yourself or team up with third parties?
  • Art Coley
  • 26,614 Reads 18 Shares
So many good things are happening so quickly in franchising these days, it’s hard to keep up (even for us!). So welcome to “Good News!” – our monthly roundup of franchise growth, finance, international expansion, milestones, and other positive news from franchisors large, medium, and emerging.
  • Eddy Goldberg
  • 23,881 Reads 3 Shares
Albert Tadevosyan was an MMA (Mixed Martial Arts) fighter with a professional fight record of 7 wins, 1 loss, and 1 draw.
  • Kerry Pipes
  • 32,918 Reads 20 Shares
Some entrepreneurs think big from the start. No single unit for them! Instead, they sign on as an area developer, agreeing to open a certain number of units by a specified date in a given geographic area, where they have been granted exclusive rights.
  • Eddy Goldberg
  • 53,127 Reads 28 Shares
Over the past few years, technological advancements have been growing at an accelerated rate. We've seen a shift from a desktop-dominated web to a mobile-dominated web.
  • Benjamin Foley
  • 20,573 Reads 54 Shares
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