Q4 | 2012

Dominators Deluxe

Virtual Issue

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FEATURE

Outstanding in their Field!: Six Multi-Unit Operators Tell How They Made It Big... Then Bigger

Collaborative Tension: Independent Franchisee Associations Are In For The Long Haul

Estate Planning--Do It Now!

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Single-Minded Couple: Papa Murphy's Is Their Brand Of Choice!

When Pam Wolfe began operating Papa Murphy's Take'N'Bake Pizza franchises 15 years ago you could almost always find her in the company kitchen

Helen Bond

Olympic Opportunity!: How to Provide World-Class Customer Service

The Summer Olympics reinforced my respect for world-class athletes of all nationalities.

Jack Mackey

Holding Court: Catching Up With Las Vegas Food Court King Frank Bonanno

When we heard Frank Bonanno had been named 2012 Vetrepreneur of the Year by the National Veteran-Owned Business Association, we had to catch up with him to find out what else he's been up to since we last profiled him in this magazine 2 years ago (3rd quarter 2010).

Kerry Pipes

Magnetic Managers: Retaining Your Top Employees

How do you feel when a valued employee gives notice? Are you shocked? Disappointed? Do you feel like you've been jilted?

Mel Kleiman

The Gift of Organization: A Six-Step Action Plan to Prepare Your Business for Sale

The decision to sell your successful multi-unit business is now firmly on the horizon.

Dean Zuccarello

Development Minded: Michael Knobelock is Always Thinking Ahead

Michael Knobelock has always been in sales. As a 14-year-old growing up in Houston, he sold newspaper subscriptions and was a top salesman, earning between $400 and $500 a week in the 1970s.

Kerry Pipes

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Perpetual Grow-Motion: Guillermo Perales Thinks Bigger in Texas... and Florida

After visiting with Guillermo Perales five years ago, perhaps the most pointed question to ask him today is, "What have you not been up to?"

Kerry Pipes

The New and Improved Normal

Previously, I described one of the few positives from the recent financial crisis: In the world of small-business lending, franchising has gained a competitive edge in the battle for access to capital.

Darrell Johnson

2013: Year of "Crisitunity": Opportunities Abound Amidst Ongoing Change

In an episode of "The Simpsons," Lisa tells her dad that the Chinese use the same word for both "crisis" and "opportunity"--to which Homer replies, "Yes! Crisitunity!"

Carol Schleif

Time To Own Up

An overwhelming number of franchisees are perplexed about network security ownership and responsibility--especially when it comes time to pay for a data compromise.

Gary Glover

From Top Gun to Top Gym

As a former Air Force fighter pilot, Greg Mooneyham is a natural risk-taker. But his decision to venture into the world of franchising in the fitness industry during an economic downturn was a calculated move to practice what he preached.

Helen Bond

Good Vibrations: Trading In His Surfboard for the Restaurant Life

For William Bruce, chief operating officer at Abundant Brands in American Fork, Utah, a late night of channel surfing turned into a life-altering idea to feed the hungry.

Helen Bond