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What is the most important buying decision you'll ever make? When you choose a new site? Buy category management software? Invest in a hot new concept? Does something else come to mind?
  • Mel Kleiman
  • 3,011 Reads
In 2005, Mike Scruggs, Sr., was senior vice president of global operations at Little Caesar Enterprises, Inc. in Detroit. A year later, he was a Little Caesars franchisee operating two stores with his wife, Deb, and his son, Mike II, in Colorado Springs. By April 2007, he'd opened his fifth restaurant. Today he has plans for more, lots more!
  • Eddy Goldberg
  • 7,293 Reads 1,014 Shares
The evolution of franchising over the past 20 years has, of course, affected franchise executive recruitment. Executives at all levels are better educated today than they were in 1987, more sophisticated in their outlook and approach. The shift from founders to professional management teams, the effect of the Internet, the entrance of private equity, and new compensation schemes, taken together, have had a profound effect on the search business.
  • Lois Marshall
  • 3,657 Reads 22 Shares
I have a friend near my age who is fond of saying "We've outlived our time." That means the modern world seems ruder, faster, and more complicated than when we used to pick up the phone and tell the operator, "I'd like Forest 2729." We really did.
  • Ripley Hotch
  • 3,591 Reads 1,014 Shares
Originally printed in Area Developer Issue I 2007, the 2007 Mega 99 rankings highlight the Top 99 Multi-Unit Operates broken down by brands operated and by industry.
  • Area Developer Magazine
  • 6,578 Reads 1,023 Shares
Twenty years ago, when you wanted to know what was happening in your stores, you might have called in mystery shoppers. They would clock how quickly your front-line employees were greeting customers, whether your store displays followed the plan-o-gram, and whether your operations manual was in play.
  • Bill Fromm
  • 3,541 Reads 9 Shares
From Mail Boxes Etc. to The UPS Store, a quick history; or, 27 years in 90 seconds or less.
  • Eddy Goldberg
  • 10,872 Reads 7 Shares
With the first kick-off of the pigskin this season, chicken wings were back on top of the menu once again for hungry football fans nationwide. Each autumn, migrating herds of Americans return to their favorite hot (wings) spots week after week to catch the big games on big screens, or wolf down their favorite spicy chicken wings at home on their new HDTV unit. It's a routine that's become big business, and it doesn't seem to be losing any steam.
  • Kerry Pipes
  • 2,298 Reads 3 Shares
If history has taught us anything, it’s that not all good things from the past necessarily follow us into the future. Employee attitudes and work ethics that were around two decades ago are no exception.
  • Gloria Plaisted
  • 4,734 Reads 1 Shares
Greg Helwig, vice president of system development for Sylvan Learning Centers, says the company didn't set out to grow with multiple units. It just happened naturally, with an existing franchisee adding a unit, then another.
  • Ripley Hotch
  • 3,693 Reads 3 Shares
The American Franchisee Association (AFA) is a national trade association of franchisees and dealers founded in February 1993. The AFA works to improve the industry of franchising while protecting its members' economic investments in their businesses.
  • 31,756 Reads
Jersey Mike's Subs
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Jersey Mike's Subs
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Jersey Mike's Subs
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In the last week of April 2007, China’s Ministry of Commerce issued new franchise administration rules as a follow-up to the Regulation on the Administration of Commercial Franchise promulgated in February and made effective May 1 of this year. The new rules are important steps toward clarifying the regulation. In particular, the Administration Rules on Commercial Franchise Filing clarify the so-called "two plus one" rule and support the view that offshore franchisors will no longer need to operate at least two locations in China. New rules also elaborate on information disclosure.
  • Richard Wageman
  • 3,760 Reads 1 Shares
Subway continues to sizzle as one of the hottest franchises going. For the 15th time in the last 20 years, Entrepreneur magazine's annual Franchise 500 rankings have listed Subway as the number-one franchise opportunity. For perspective, when the chain was first named to the list in 1988, it had about 4,000 locations. Today, the chain operates 27,732 shops in 86 countries (as of June 2007).
  • Kerry Pipes
  • 3,508 Reads 3 Shares
In professional sports, successful players and teams, can be made or broken by the quality of the coaching. It's no different in the business world. There are so many businesses and executives today who need help in sharpening up fundamental skills, coaching team members, or assistance in growing departments. As a franchise business consultant, you can provide some relief and help them make the right call.
  • Kerry Pipes
  • 2,433 Reads 4 Shares
The Little Caesars Pizza story is… well, quite a story. Founded by Mike and Marian Ilitch, first-generation Americans of Macedonian descent, the company is approaching its 50th anniversary. Still family owned and operated, Little Caesar Enterprises, Inc. has grown prodigiously since its first store opening in 1959 in Garden City, Mich.
  • Eddy Goldberg
  • 16,067 Reads
The franchise industry is having an increasingly large impact on the Canadian economy, with franchised businesses accounting for 40 percent of all retail sales. Provincial legislators are taking note of this growing industry and, in response, are introducing and passing legislation that addresses many of the perceived issues that arise between franchisors and franchisees. Most recently, the Province of New Brunswick passed franchise legislation (the “New Brunswick Act”), making it the fourth Canadian province to adopt such legislation, after Alberta, Ontario, and Prince Edward Island.
  • Jayne Westlake
  • 5,456 Reads 1 Shares
Multi-unit operators have been a part of the growth and expansion strategy at Fantastic Sams since the brand first began franchising in 1976, according to Jeff Sturgis, vice president of franchise sales development.
  • Kerry Pipes
  • 3,288 Reads 1,014 Shares
Since 1653, when Izaak Walton published The Compleat Angler, "compleat" has come to mean many things beyond what Walton described as "a Discourse on Fish and Fishing." The dictionary tells us it means classic or quintessential. But compleat also implies mastery far beyond the basics, conjuring up words like visionary, leader, even master.
  • Debbie Selinsky
  • 4,011 Reads 7 Shares
Franchising...it's not a business, but rather, a way of doing business. It's a unique, and usually highly effective, method of distribution for all kinds of products, goods, and services. It's also an industry that generates $1.5 trillion dollars in annual sales.
  • Kerry Pipes
  • 3,320 Reads 25 Shares
The recent merger of Cold Stone Creamery and Kahala Corp. (which operates a dozen other franchise concepts including Blimpie, Taco Time, and Surf City Squeeze), see executives taking it all in stride.
  • Kerry Pipes
  • 3,651 Reads 1,014 Shares
When Liz Goodwin of Durham, N.C., was announced as the Curves Franchisee of the Year for the Southeastern Region last October, a cry went up from across the Las Vegas hotel ballroom.
  • Debbie Selinsky
  • 4,121 Reads 20 Shares
Bojangles
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Bojangles
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Bojangles
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Building a portfolio. Growing beyond one unit. Expanding outside a single brand.
  • Kerry Pipes
  • 4,949 Reads 1,014 Shares
Check cashing has come a long way toward respectability in the past couple of decades. Its reputation, however--at least in the eyes of the media and much of the general public--has lagged behind.
  • Eddy Goldberg
  • 15,598 Reads 1,701 Shares
On January 31, 2007, the State Council of the People's Republic of China adopted the "Regulations on the Administration of Commercial Franchise," scheduled to take effect on May 1, 2007 ("2007 Franchise Regulations"). With promulgation of the 2007 Franchise Regulations, China entered the last phase of a long and difficult process that started in 1997 to create a legal structure for the franchise business model in China.
  • Richard Wageman
  • 13,445 Reads 629 Shares
Just as the Memorial Day holiday was about to begin, lawmakers preparing to flee Washington, D.C., for vacation, reached agreement on continuing to fund the war in Iraq. That funding bill also raised the minimum wage. Not a big deal, many business owners would say, because half the states already require minimum wages in excess of the federal level.
  • Mark E. Battersby
  • 3,536 Reads 7 Shares
This issue's Tech Talk takes a look into four ways franchise companies are using technology to improve their business: 1) integrating digital surveillance with POS systems; 2) contactless retailing; 3) protecting the brand in the online era; and 4) using an online service to track promotions and referrals.
  • 3,775 Reads 1 Shares
This issue's Tech Talk looks at two ways area developers can save time and money by using technology to improve their management and operations: 1) using Web-based software to conduct online meetings for all or some of their sites; and 2) using in-store cameras to improve operations on the fly and provide a digital record that can improve customer relations and protect employees at the same time.
  • Ripley Hotch
  • 2,854 Reads 4 Shares
Today, ever-on-the-go Americans are finding less and less time to take care of the dust and dirt that fills their homes. Others just simply don't like the mundane, time-consuming tasks of scrubbing and scouring their abode (and commode). That's why over the last three decades home cleaning and maid services have sprouted, flourished, and continue to show significant growth in the franchising industry.
  • Kerry Pipes
  • 2,297 Reads 17 Shares
The first question a franchise salesperson often gets from a prospective franchise is, "How much can I make?" Being able to answer the earnings question or to give prospects the means to answer it for themselves is one big reason for including an Item 19 in the UFOC.
  • Lane Fisher and F. Joseph Dunn
  • 8,248 Reads 1 Shares
Training: the second leg of the hiring, training, and retaining triathlon so many multi-unit operators struggle to complete every day. Area Developer asked training experts at three brands - Regis Corp., Little Caesars, and PuroSystems - about their training programs - and how an emphasis on a high-quality training program, incorporating innovation and technology, remains a cornerstone of their growth strategy.
  • Eddy Goldberg
  • 5,387 Reads
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