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When native San Franciscan Ellen Hui left a career in banking in 1989 to take on her first Popeyes Chicken and Biscuits restaurant, she experienced a big culture shock.
  • Debbie Selinsky
  • 4,564 Reads 2 Shares
The franchise community landscape was dramatically different for executive search 20 years ago. When we began servicing the hiring needs of franchisors in 1983, the franchisor population was in the hundreds, with almost all franchisees, owners of individual locations. A very small number of U.S. franchisors had any international presence.
  • Doug Kushell
  • 3,322 Reads 5 Shares
Until he hit 40, Rick Guerra ran hotels and restaurants "making a lot of money for other people," he says.
  • Debbie Selinsky
  • 3,442 Reads 15 Shares
Business. Opportunity. Two words that go together beautifully: Business Opportunity. For entrepreneurs, it's the stuff that dreams are made of.
  • Eddy Goldberg
  • 2,245 Reads 1 Shares
This issue marks the 20th anniversary of Franchise UPDATE, the company and the publication.
  • Ripley Hotch
  • 3,698 Reads 30 Shares
Subway continues to sizzle as one of the hottest franchises going. For the 15th time in the last 20 years, Entrepreneur magazine's annual Franchise 500 rankings have listed Subway as the number-one franchise opportunity. For perspective, when the chain was first named to the list in 1988, it had about 4,000 locations. Today, the chain operates 27,732 shops in 86 countries (as of June 2007).
  • Kerry Pipes
  • 4,043 Reads 40 Shares
Originally published in Area Developer Issue III, 2007, The AD 50 highlights the largest multi-unit franchise companies who support multi-unit franchising.
  • Area Developer Magazine
  • 6,101 Reads 1 Shares
Ed Doherty has been pushing the envelope on growing a business packed with different franchises - lots of them. To date, they include Applebee's (51), Panera Breads (15), Chevys Fresh Mex (3), and an original concept, the Shannon Rose Irish Pub (1), in New Jersey. And ahead on the menu are the 20 El Pollo Loco locations he's developing in New Jersey.
  • John Carroll
  • 5,607 Reads 1 Shares
The incredible surge in outsourcing prospect generation to franchise brokers has - literally - reshaped the sales programs of many franchise systems.
  • Steve Olson
  • 3,239 Reads 5 Shares
I remember the first budget I ever did for a business - for a newsroom where the previous year’s budget had been about $3 million (and 30 years ago, that was some real money). The boss just handed the spreadsheets to me and said, “We need this in a couple of days.”
  • Ripley Hotch
  • 3,299 Reads 1 Shares
So Franchise UPDATE is now 20 years old! When Ripley Hotch asked me to reflect upon developments in franchise law over the last two decades, I was honored. After all, I was there - the whole time and much before! I have been fortunate enough during my career to have served as a member of, a contributor to, or observer for, many of the groups that have influenced the direction of franchise law, and I have read hundreds of precedents that have made franchise law what it is today.
  • Rupert M. Barkoff
  • 3,345 Reads 1,014 Shares
Jersey Mike's Subs
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Jersey Mike's Subs
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Jersey Mike's Subs
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Remember pulling up to the Jack in the Box drive-thru in the 1970s and placing your order through an over-sized talking Jack head where the voice on the other end sounded like a grown up from a Charlie Brown cartoon. You had no idea what the person on the other end was saying or how your order would turn out. Times have changed and the evolution of technology in the fast food industry is picking up the pace - and making the fast food arena one full of strong franchise opportunities.
  • Kerry Pipes
  • 33,490 Reads 7 Shares
A great customer experience matters. A lot. More than ever. Why? For one thing, because there are a lot of coffee chains in the world. Comedian Dennis Miller has a rant about how Starbucks has started opening Starbucks stores inside existing Starbucks stores. Well, it's funnier when he says it.
  • Jack Mackey
  • 4,894 Reads 1,014 Shares
Life was easier for a franchise sales person in 1987. There were fewer media, fewer regulations, and what prospects knew about your brand was mostly what you told them.
  • Steve Olson
  • 3,428 Reads
What is the most important buying decision you'll ever make? When you choose a new site? Buy category management software? Invest in a hot new concept? Does something else come to mind?
  • Mel Kleiman
  • 2,984 Reads
In 2005, Mike Scruggs, Sr., was senior vice president of global operations at Little Caesar Enterprises, Inc. in Detroit. A year later, he was a Little Caesars franchisee operating two stores with his wife, Deb, and his son, Mike II, in Colorado Springs. By April 2007, he'd opened his fifth restaurant. Today he has plans for more, lots more!
  • Eddy Goldberg
  • 7,263 Reads 1,014 Shares
The evolution of franchising over the past 20 years has, of course, affected franchise executive recruitment. Executives at all levels are better educated today than they were in 1987, more sophisticated in their outlook and approach. The shift from founders to professional management teams, the effect of the Internet, the entrance of private equity, and new compensation schemes, taken together, have had a profound effect on the search business.
  • Lois Marshall
  • 3,602 Reads 22 Shares
I have a friend near my age who is fond of saying "We've outlived our time." That means the modern world seems ruder, faster, and more complicated than when we used to pick up the phone and tell the operator, "I'd like Forest 2729." We really did.
  • Ripley Hotch
  • 3,546 Reads 1,014 Shares
Originally printed in Area Developer Issue I 2007, the 2007 Mega 99 rankings highlight the Top 99 Multi-Unit Operates broken down by brands operated and by industry.
  • Area Developer Magazine
  • 6,548 Reads 1,023 Shares
Twenty years ago, when you wanted to know what was happening in your stores, you might have called in mystery shoppers. They would clock how quickly your front-line employees were greeting customers, whether your store displays followed the plan-o-gram, and whether your operations manual was in play.
  • Bill Fromm
  • 3,524 Reads 9 Shares
From Mail Boxes Etc. to The UPS Store, a quick history; or, 27 years in 90 seconds or less.
  • Eddy Goldberg
  • 10,700 Reads 7 Shares
MSA Worldwide
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MSA Worldwide
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MSA Worldwide
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With the first kick-off of the pigskin this season, chicken wings were back on top of the menu once again for hungry football fans nationwide. Each autumn, migrating herds of Americans return to their favorite hot (wings) spots week after week to catch the big games on big screens, or wolf down their favorite spicy chicken wings at home on their new HDTV unit. It's a routine that's become big business, and it doesn't seem to be losing any steam.
  • Kerry Pipes
  • 2,264 Reads 3 Shares
If history has taught us anything, it’s that not all good things from the past necessarily follow us into the future. Employee attitudes and work ethics that were around two decades ago are no exception.
  • Gloria Plaisted
  • 4,699 Reads 1 Shares
Greg Helwig, vice president of system development for Sylvan Learning Centers, says the company didn't set out to grow with multiple units. It just happened naturally, with an existing franchisee adding a unit, then another.
  • Ripley Hotch
  • 3,658 Reads 3 Shares
The American Franchisee Association (AFA) is a national trade association of franchisees and dealers founded in February 1993. The AFA works to improve the industry of franchising while protecting its members' economic investments in their businesses.
  • 31,736 Reads
In the last week of April 2007, China’s Ministry of Commerce issued new franchise administration rules as a follow-up to the Regulation on the Administration of Commercial Franchise promulgated in February and made effective May 1 of this year. The new rules are important steps toward clarifying the regulation. In particular, the Administration Rules on Commercial Franchise Filing clarify the so-called "two plus one" rule and support the view that offshore franchisors will no longer need to operate at least two locations in China. New rules also elaborate on information disclosure.
  • Richard Wageman
  • 3,701 Reads 1 Shares
Subway continues to sizzle as one of the hottest franchises going. For the 15th time in the last 20 years, Entrepreneur magazine's annual Franchise 500 rankings have listed Subway as the number-one franchise opportunity. For perspective, when the chain was first named to the list in 1988, it had about 4,000 locations. Today, the chain operates 27,732 shops in 86 countries (as of June 2007).
  • Kerry Pipes
  • 3,472 Reads 3 Shares
In professional sports, successful players and teams, can be made or broken by the quality of the coaching. It's no different in the business world. There are so many businesses and executives today who need help in sharpening up fundamental skills, coaching team members, or assistance in growing departments. As a franchise business consultant, you can provide some relief and help them make the right call.
  • Kerry Pipes
  • 2,397 Reads 4 Shares
The Little Caesars Pizza story is… well, quite a story. Founded by Mike and Marian Ilitch, first-generation Americans of Macedonian descent, the company is approaching its 50th anniversary. Still family owned and operated, Little Caesar Enterprises, Inc. has grown prodigiously since its first store opening in 1959 in Garden City, Mich.
  • Eddy Goldberg
  • 15,891 Reads
The franchise industry is having an increasingly large impact on the Canadian economy, with franchised businesses accounting for 40 percent of all retail sales. Provincial legislators are taking note of this growing industry and, in response, are introducing and passing legislation that addresses many of the perceived issues that arise between franchisors and franchisees. Most recently, the Province of New Brunswick passed franchise legislation (the “New Brunswick Act”), making it the fourth Canadian province to adopt such legislation, after Alberta, Ontario, and Prince Edward Island.
  • Jayne Westlake
  • 5,423 Reads 1 Shares
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