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Companies don't engage emotionally with their customers--their employees do. If you want to create a memorable company, you must fill your company with memorable people.
  • John DiJulius
  • 16,476 Reads 4 Shares
Throughout my career I have observed that a strong alignment of interests between two business parties usually leads to good outcomes for both.
  • Darrell Johnson
  • 9,483 Reads 1,023 Shares
Marina MacDonald has worked in the hospitality industry for nearly three decades. Since November 2007, she's been with Red Roof Inn, the past year and a half as CMO.
  • Kerry Pipes
  • 5,075 Reads 2 Shares
At Pancheros, interviewing prospective franchisees who fit within our brand's culture is a lot like dating.
  • Franchise Update
  • 3,678 Reads
Texas-based franchisee brings additional Pizza Patron location to Dallas-Fort Worth market as the brand continues to expand.
  • Multi-Unit Franchisee
  • 5,136 Reads 26 Shares
Franchisees move into Washington, D.C. this week to meet with members of Congress and make their case for protecting the future of the franchising business.
  • Multi-Unit Franchisee
  • 5,759 Reads
Russ Reynolds' leadership has helped Batteries Plus Bulbs push boundaries and create enhancements that not only are keeping the brand relevant, but also are expanding its product and service offerings and creating sustainable growth.
  • Kerry Pipes
  • 5,154 Reads
As a franchise organization, there is no doubt your marketing department is focused on the Millennial audience as a potential customer base. You've read scores of articles describing the size of this generation, as well as their potential spending power in the coming years.
  • Dan Santy
  • 4,680 Reads 2 Shares
The past five years have been tough for those in the tax business, but things are looking up and Ken Leese's positive attitude has never waned.
  • Kerry Pipes
  • 6,243 Reads
We're often asked, "I've been in this system four years. When should I start making a profit?" This is a disturbing question at best--as if profits were somehow time-sensitive: just wait long enough and, Presto!, profits.
  • Steve LeFever and Rod Bristol
  • 13,220 Reads 1 Shares
Fifteen years ago, mainstream franchisors wouldn't think of contracting their recruitment selling to outside companies.
  • Steve Olson
  • 2,927 Reads 1 Shares
Potbelly Sandwich Works
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Potbelly Sandwich Works
SPONSORED CONTENT
Potbelly Sandwich Works
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Jeff Sinelli likes to be called CVO--as in chief vibe officer. It may seem slightly irreverent, but the founder and CEO of Which Wich is not your ordinary leader.
  • Kerry Pipes
  • 6,822 Reads 28 Shares
California area developer brings Canada's unique Smoke's Poutinerie brand to Hollywood and beyond.
  • Multi-Unit Franchisee
  • 7,068 Reads
Customer service expert John Tschohl offers 6 customer service principles that empower employees and build better businesses.
  • Multi-Unit Franchisee
  • 23,218 Reads 1 Shares
Southwest Airlines, a perennial leader in customer service management, offers many lessons for franchise brands interested in increasing customers, sales, and profitability.
  • John Tschohl
  • 8,255 Reads 3 Shares
In this age of digital analytics, modern marketers still can gain many valuable insights from that "old school" tool: the live, in-person, one-on-one telephone call! Here are 10 insights for your consideration.
  • Amber Tiffany
  • 4,411 Reads
What franchisees want from corporate field support is pretty straightforward. Basic expectations include great products, marketing and brand support, ongoing training, site selection, purchasing power for goods and services, and participation in product and program testing.
  • Debbie Selinsky
  • 8,667 Reads 2 Shares
Hiring the right team is absolutely the most important element of getting the results you want.
  • Franchise Update
  • 5,627 Reads 1,021 Shares
It seems we read about more and more franchise acquisitions every day, where one franchisee becomes larger by purchasing another. Franchisees seem to be growing ever greater in size, with fewer small franchisees in the marketplace.
  • Dean Zuccarello
  • 10,524 Reads 2 Shares
The data breach reported by Jimmy John's last September affected just over 10 percent of the company's locations, but the bad press and customer fallout affected the entire chain.
  • Rick Dakin
  • 3,124 Reads 1 Shares
Longtime friends team up to offer three franchise food brands in Charlotte Douglas International Airport in Charlotte, N.C.
  • franchise, franchising, multi unit franchising, franchise update, mult-unit franchisee
  • 9,340 Reads 1 Shares
Movita Juice Bar
SPONSORED CONTENT
Movita Juice Bar
SPONSORED CONTENT
Movita Juice Bar
SPONSORED CONTENT
Captain D's joins forces with Share Our Strength's Dine Out for No Kid Hungry campaign to help to put an end to childhood hunger in America.
  • 4,787 Reads
3 tips on integrating technology into your sales process from Tim Courtney, vice president of franchise development at CruiseOne.
  • Kerry Pipes
  • 3,999 Reads
So many good things are happening in franchising these days, it's hard to keep up! So welcome back to "Good News" - our monthly roundup of franchise growth, finance, emerging concepts, and other positive news from franchisors large, medium, and emerging.
  • Eddy Goldberg
  • 3,681 Reads
teve Sager knows a good idea when he sees one. The franchise veteran championed Subway's innovative $5 footlong sandwich as a nationwide promotion and pioneered the brand's use of speedy ovens to offer customers toasted subs in a flash.
  • Helen Bond
  • 6,803 Reads 7 Shares
Good news! The economy is growing again. However, expanding businesses are often in greater peril than those that have suffered through a challenging economy and declining revenues.
  • Rod Bristol
  • 18,464 Reads 1 Shares
Mike Bidwell is a leader who is clear, pragmatic, and to the point. "I'm passionate about creating opportunities for others to grow," says the 57-year-old president and CEO of The Dwyer Group.
  • Kerry Pipes
  • 4,210 Reads
This past September Value Place, the largest economy, extended-stay hotel brand in the U.S., named Kelly Poling executive vice president and chief marketing officer.
  • Kerry Pipes
  • 5,002 Reads 1 Shares
Franchisee brings very first Capriotti's Sandwich Shop location to the state of Washington.
  • Multi-Unit Franchisee
  • 15,713 Reads 1,023 Shares
15 franchisee associations team up with IFA to oppose Department of Labor's proposed changes to overtime regulations.
  • Multi-Unit Franchisee
  • 13,860 Reads
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