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If your frontline employees are making any of these 7 customer service experience mistakes, it’s costing your business money every day
  • Bob Phibbs
  • 3,874 Reads 5 Shares
Del Taco multi-unit operator adding to his Arizona holdings with newest location in Tempe.
  • Kerry Pipes
  • 3,462 Reads 5 Shares
Three strategies you can implement in your company's culture that will help attract talent and minimize turnover.
  • Kendall Rawls
  • 3,055 Reads 14 Shares
Our April roundup of consumer marketing news, trends, and other developments!
  • Eddy Goldberg
  • 2,997 Reads 2 Shares
6 reasons buying a franchise is not like buying a job
  • Kristen Pechacek
  • 4,547 Reads 36 Shares
Our annual Women’s Issue asked 12 female franchise leaders about the importance of mentorship in their rise to the top—and how they’re now giving back to the next generation
  • Kerry Pipes & Eddy Goldberg
  • 3,680 Reads 19 Shares
Flexibility is the keyword in hiring and retaining workers in today’s Covid-altered world.
  • Brian Schmidt
  • 7,611 Reads 39 Shares
Jennifer Schuler i only the 2nd CEO of Wetzel’s Pretzels since its founding in 1994, after taking the helm from co-founder Bill Phelps in 2019
  • Kerry Pipes
  • 3,347 Reads 9 Shares
Our monthly roundup of international franchise expansion, with a focus on food, from bubble tea to coffee, pizza, chicken, and burgers
  • Eddy Goldberg
  • 4,855 Reads 5 Shares
Littler’s Q1 Global Guide Quarterly contains articles on labor and employment law from dozens of countries worldwide
  • Eddy Goldberg
  • 4,280 Reads 4 Shares
Bill Edwards’ biweekly newsletter rounds up international franchise news, stats, trends, and more from a worldwide network of correspondents
  • Eddy Goldberg
  • 4,257 Reads 2 Shares
Movita Juice Bar
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Movita Juice Bar
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Movita Juice Bar
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Multi-unit, multi-state operator to add 40 Big Chicken locations in North Florida and Northwest Arkansas to its holdings.
  • Kerry Pipes
  • 4,272 Reads 7 Shares
Welcome to “Good, Bad, and Other News!” – our monthly roundup of franchise growth, finance, expansion, regulation, legislation, technology, trends, people, milestones, and other news about franchisors large, medium, merging, and emerging.
  • Eddy Goldberg
  • 2,173 Reads 8 Shares
Latest NFIB report finds inflation has overtaken labor quality as top problem for small businesses.
  • Kerry Pipes
  • 2,378 Reads 3 Shares
How well is your franchise succeeding at communicating and demonstrating your brand’s identity to your customers?
  • Evan Hackel
  • 6,419 Reads 27 Shares
4 ways to flip an upset customer so that in 60 seconds they believe they are dealing with the greatest company on earth.
  • John Tschohl
  • 4,569 Reads 4 Shares
The outlook for restaurants in 2022 is positive, says Robin Gagnon, CEO of We Sell Restaurants
  • Robin Gagnon
  • 4,550 Reads 7 Shares
You won't have to be afraid of losing talent if you utilize best practices to develop and retain your employees.
  • Kendall Rawls
  • 3,739 Reads 13 Shares
Are you making any (or all?) of these 5 simple mistakes as a recruiter? Here’s how to stop – and improve your results!
  • Art Coley
  • 4,552 Reads 12 Shares
12 female franchise leaders on “Raising Up the Next Generation” in our annual issue on Women in Franchising: Wanda Williams, Head of Global Franchising at Yum Brands
  • Franchise Update Magazine
  • 4,803 Reads 9 Shares
Is your success at franchise sales the result of practice and skill development, or have you just been lucky all these years?
  • Art Coley
  • 4,038 Reads 11 Shares
MY SALON Suite
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MY SALON Suite
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MY SALON Suite
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Service brand franchises continue their expansion across all sectors in early 2022
  • Eddy Goldberg
  • 3,046 Reads 9 Shares
Multi-brand operator inks new deal to develop 4 Freddy’s Frozen Custard & Steakburgers locations in South Carolina.
  • Kerry Pipes
  • 4,249 Reads 12 Shares
Jersey Mike’s annual Month of Giving helps the brand create franchisee buy-in for the marketing team
  • Helen Bond
  • 5,345 Reads 96 Shares
Your Pie CMO Lisa Dimson calls herself a change agent – both across the company and in her own leadership role, part 2
  • Kerry Pipes
  • 3,610 Reads 5 Shares
How to establish a customer service initiative that both succeeds and lasts
  • John DiJulius
  • 4,102 Reads 3 Shares
New study by IFA and FRANdata details dearth of qualified labor and how franchising is equipped to address such workforce issues.
  • Kerry Pipes
  • 4,066 Reads 8 Shares
How Skyhawks Sports Academy is using technology to reach customers
  • Franchise Update Media
  • 4,737 Reads 89 Shares
Ensure your multi-unit business, personal financial goals, and vision for your business and family can be achieved and protected when changes come.
  • Kendall Rawls
  • 4,552 Reads 10 Shares
12 female franchise leaders on “Raising Up the Next Generation” in our annual issue on women in franchising: Laura Coe, Co-Founder and CEO, Snapology
  • Franchise Update Magazine
  • 4,764 Reads 153 Shares
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