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Companies should focus on making service easier by reducing the amount of work required of customers to get their issues resolved.
  • John DiJulius
  • 3,516 Reads 5 Shares
Tips for training your employees to be indispensable and extraordinary – tips you can apply to yourself as well!
  • John Tschohl
  • 3,519 Reads 23 Shares
Drew Gressett founded a burger brand, bought into Zaxby’s, and is looking to diversify further with a third brand
  • Kerry Pipes
  • 8,693 Reads 40 Shares
Ron Stokes, Qdoba’s largest franchisee, is bringing Dave’s Hot Chicken to the Badger State
  • Kerry Pipes
  • 9,250 Reads 125 Shares
Leadership: Employees don't get to choose who they work with... You Do!
  • John DiJulius
  • 3,862 Reads 19 Shares
Multi-brand operator The Falcons Group adding 3 Twin Peaks locations to its growing portfolio
  • Kerry Pipes
  • 3,797 Reads 6 Shares
Survey highlights how small business owners are adjusting business practices to compensate for inflation pressure.
  • Kerry Pipes
  • 3,072 Reads 9 Shares
6 multi-brand restaurant operators tell how Covid has affected their business, how they’ve responded, and which changes will be permanent
  • Franchise Update Media
  • 2,949 Reads 6 Shares
Successful local marketing requires understanding the importance of demographics, community involvement, localization of ads, and brand consistency.
  • Rob Elliott
  • 4,832 Reads 13 Shares
The IFA’s Open for Opportunity campaign seeks to protect the franchise business model in 2022
  • Matt Haller
  • 4,663 Reads 14 Shares
Four service brand franchisees tell why they chose to invest in the sector and offer tips on how to succeed
  • Helen Bond
  • 5,004 Reads 12 Shares
MY SALON Suite
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MY SALON Suite
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MY SALON Suite
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2022’s Mega 99 list ranks the country’s largest multi-unit franchisee by unit count, including their brands
  • Multi-Unit Franchisee
  • 16,712 Reads 25 Shares
FRANdata compares pre- and post-Covid franchising performance by sector, unit growth, opening trends, continuity rates, transfer rates, and more
  • Darrell Johnson & Christina Niu
  • 4,807 Reads 16 Shares
Four multi-unit franchisees offer tips on attracting, hiring, training, and retaining employees in the 2022 labor shortage, part 3
  • Helen Bond & Kerry Pipes
  • 4,803 Reads 5 Shares
We asked LIT Method’s chief strategy officer how data privacy rules are affecting franchisee recruitment strategy and tactics at his brand
  • Franchise Update Media
  • 3,772 Reads
Service brand franchises continue their expansion across all sectors as Covid starts to fade away
  • Eddy Goldberg
  • 2,267 Reads 15 Shares
Northern California Mountain Mike’s Pizza multi-unit operator is set to bring 9 Juice It Up! locations to markets in the Golden State
  • Kerry Pipes
  • 3,502 Reads 11 Shares
If your frontline employees are making any of these 7 customer service experience mistakes, it’s costing your business money every day
  • Bob Phibbs
  • 3,805 Reads 5 Shares
Del Taco multi-unit operator adding to his Arizona holdings with newest location in Tempe.
  • Kerry Pipes
  • 3,406 Reads 5 Shares
Three strategies you can implement in your company's culture that will help attract talent and minimize turnover.
  • Kendall Rawls
  • 3,010 Reads 14 Shares
Our April roundup of consumer marketing news, trends, and other developments!
  • Eddy Goldberg
  • 2,961 Reads 2 Shares
American Family Care
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American Family Care
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American Family Care
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6 reasons buying a franchise is not like buying a job
  • Kristen Pechacek
  • 4,499 Reads 36 Shares
Our annual Women’s Issue asked 12 female franchise leaders about the importance of mentorship in their rise to the top—and how they’re now giving back to the next generation
  • Kerry Pipes & Eddy Goldberg
  • 3,614 Reads 19 Shares
Flexibility is the keyword in hiring and retaining workers in today’s Covid-altered world.
  • Brian Schmidt
  • 7,532 Reads 39 Shares
Jennifer Schuler i only the 2nd CEO of Wetzel’s Pretzels since its founding in 1994, after taking the helm from co-founder Bill Phelps in 2019
  • Kerry Pipes
  • 3,287 Reads 9 Shares
Our monthly roundup of international franchise expansion, with a focus on food, from bubble tea to coffee, pizza, chicken, and burgers
  • Eddy Goldberg
  • 4,779 Reads 5 Shares
Littler’s Q1 Global Guide Quarterly contains articles on labor and employment law from dozens of countries worldwide
  • Eddy Goldberg
  • 4,238 Reads 4 Shares
Bill Edwards’ biweekly newsletter rounds up international franchise news, stats, trends, and more from a worldwide network of correspondents
  • Eddy Goldberg
  • 4,204 Reads 2 Shares
Multi-unit, multi-state operator to add 40 Big Chicken locations in North Florida and Northwest Arkansas to its holdings.
  • Kerry Pipes
  • 4,191 Reads 7 Shares
Welcome to “Good, Bad, and Other News!” – our monthly roundup of franchise growth, finance, expansion, regulation, legislation, technology, trends, people, milestones, and other news about franchisors large, medium, merging, and emerging.
  • Eddy Goldberg
  • 2,128 Reads 8 Shares
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