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These five "big picture" customer service lessons, observations, and accompanying advice may not qualify as future deathbed regrets for many CEOs, but they should.
  • John DiJulius
  • 4,080 Reads 15 Shares
There's a good reason the United States is called the Land of Opportunity. The spirit of independence is one of the cornerstones in the nation's founding. That spirit persists today in the world of business, where independent-minded entrepreneurs take the risks and reap the rewards of running their own business.
  • Kerry Pipes
  • 35,702 Reads 31 Shares
For a very long time, franchisees and franchisors maintained an arm's-length relationship: the franchisee sent the franchisor a sales report and a royalty check each month and the franchisor pretty much left them alone.
  • Rod Bristol
  • 8,389 Reads 18 Shares
Dinesh Goswami and his partners with AR Pizza, LLC, already successfully operate 47 Popeye's Chicken locations and eight Arby's restaurants.
  • Multi-Unit Franchisee
  • 5,588 Reads 51 Shares
Contracts between parties have existed for centuries. Before contracts - there were agreements, or what we also call, covenants.
  • Doug Howe
  • 6,788 Reads 2 Shares
How Winmark's director of marketing uses technology to connect with customers
  • Franchise Update
  • 3,881 Reads 1 Shares
Social media marketing news you can use. This week: 1) Online campaigns to attack brands are increasing; 2) Measuring the effectiveness of paid advertising; 3) Tracking and engaging with the mobile generation; 4) New insights now possible from in-app advertising.
  • Eddy Goldberg
  • 2,857 Reads
Eric Casaburi, founder and CEO of Retro Fitness, has an open and transparent style. He also likes to lie on a bed of nails daily to meditate, relieve stress, and, he says, help improve his decision-making.
  • Kerry Pipes
  • 18,838 Reads 78 Shares
Franchising really began to blossom in the post-war 1950s and 1960s. Franchisors of convenience goods and services seemed to be popping up on every corner. McDonald's, Kentucky Fried Chicken, laundry services, dry cleaners, hotels, and rental car franchises flooded the marketplace.
  • Kerry Pipes
  • 67,288 Reads 118 Shares
Chelsea Segura signed her first franchise agreement with The Little Gym two months before she graduated from Louisiana State University with a degree in kinesiology.
  • Debbie Selinsky
  • 16,916 Reads 255 Shares
Qdoba franchisees are banding together to protect the $250 million they have invested in the Mexican food brand by forming the Qdoba Franchisee Association.
  • Multi-Unit Franchisee
  • 5,148 Reads 6 Shares
Tint World
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Tint World
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Tint World
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We've all had this experience: We see a store or restaurant we'd hoped to visit, but before we commit to going into the building, we're struck by an uneasy feeling.
  • Marc Collopy
  • 9,495 Reads 27 Shares
TA Restaurant Group rejuvenates Quaker Steak & Lube
  • John Ponczoch
  • 5,406 Reads 1 Shares
Using "big data" to recruit franchisees at Driven Brands
  • Dave Schaefers
  • 3,969 Reads 3 Shares
The data available through today's manifold third-party resources and related technologies is now required to inform and guide our decisions at every step of the lifecycle of our franchise owners.
  • 5,647 Reads 14 Shares
Franchising provides benefits for both seller and buyer. For franchisors, the primary benefit is the ability to use other people's money to expand the brand more rapidly than they could either on their own or through investors or lenders.
  • Eddy Goldberg
  • 275,266 Reads 194 Shares
So you want to build your business by adding another brand? Maybe two? While the ROI must make sense, seasoned multi-brand franchisees say the key to franchise happiness begins with finding the right fit, from values and culture to matching personal and financial goals with the brand’s.
  • Helen Bond
  • 7,664 Reads 30 Shares
Irish Beef, Inc., buys 8 Arby's Restaurants and Signs a Development Agreement to Open 4 More Restaurants in the Tucson Market in the Next 3 Years.
  • Multi-Unit Franchisee
  • 9,152 Reads 43 Shares
10 Ways To Solve the Puzzle of Building Enterprise Value and Long-term Sustainable Success for Your Business.
  • Doug Howe
  • 9,719 Reads 12 Shares
Franchise marketers gather together at the 2017 Consumer Marketing Conference
  • Eddy Goldberg
  • 3,603 Reads 76 Shares
Social media marketing news you can use. This week: 1) Why CMOs are the next generation of CEOs; 2) State of the mobile customer experience for multi-location brands; 3) 104 facts you don't know about mobile marketing (infographic); 4) New cost-per-revenue platform tracks online to offline sales ROI; and 5) IBM Watson report on 10 key marketing trends.
  • Eddy Goldberg
  • 4,386 Reads 16 Shares
Sonny’s BBQ
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Sonny’s BBQ
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Sonny’s BBQ
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The two main ways we use technology to help us understand and retain customers are through our retention and PLEASE scores.
  • Franchise Update
  • 7,262 Reads 10 Shares
Franchising is a business model that combines the best aspects of sole proprietorship and Corporate America. It can be described as a "hybrid" model that fills the gap between working for somebody else (whether a large corporation or a small business) and working for yourself.
  • Eddy Goldberg
  • 591,827 Reads 272 Shares
George Tinsley has been a part of Kentucky Fried Chicken/KFC for more than three decades, so long that he had the opportunity to work alongside the brand's now-legendary founder, Harland "Colonel" Sanders, for three years.
  • Kerry Pipes
  • 16,560 Reads 197 Shares
Franchisees and investors say the economy is trending up and that regulatory relief and tax reform could provide further benefit for business operators.
  • Multi-Unit Franchisee
  • 4,534 Reads 41 Shares
Buffalo Wild Wings' largest franchisee opens newest location in Florida and now operates 65 restaurants across five states.
  • Multi-Unit Franchisee
  • 3,843 Reads 35 Shares
How to communicate with the 4 styles of franchise buyers
  • Joe Mathews
  • 3,716 Reads 3 Shares
So many good things are happening so quickly in franchising these days, it's hard to keep up (even for us!). So welcome to "Good News!" - our monthly roundup of franchise growth, finance, international expansion, milestones, and other positive news from franchisors large, medium, and emerging.
  • Eddy Goldberg
  • 4,103 Reads 2 Shares
Women play a critical and growing role in franchising. In our Annual Women's Issue, we profiled 28 "C-Suite Women." We share their profiles in this new weekly series.
  • Franchise Update
  • 4,075 Reads 106 Shares
Franchising has proven to be a successful business model across a wide spectrum of industries using multi-unit retail distribution.
  • Dean Zuccarello and Dan Collins
  • 7,936 Reads 129 Shares
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