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Multi-Unit Franchise Articles

Browse our selection of franchise articles and features to help further your knowledge in opening and operating a franchise business. Our exclusive features cover the , , , , , , and site of the franchise business. Written by the editorial team that produces Franchise Update Magazine and Multi-Unit Franchisee Magazine, the franchise industries premier magazines.

Fourth in the overall rankings on the this year's AD50 list is 1-800-Got-Junk? All of its franchisees are multi-unit owners (or potentially), says CEO Brian Scudamore. "It's a pretty simple strategy," he says. "Find the right people, and once they've been successful with one franchise, then offer another."
  • 4,128 Reads 48 Shares
Multi-unit franchising continues to expand in 2006. And the "Area Developer 50" continues to track the industry's transition from its early decades of single-unit owners to today's multi-unit owners and area developers. 2006 marks the third year of what might be called "The Shift": more franchising units controlled by multiple unit franchisees than by single-unit owners, according to statistics compiled by FRANdata, which puts the number at 52 percent.
  • 2,957 Reads 11 Shares
In 1963, women's advocate Betty Friedan wrote in her book, The Feminine Mystique, that women were preparing to break new barriers. Friedan lived to see her prophecies come true before her death earlier this year. And nowhere are the broken barriers more apparent than in multi-unit franchising.
  • Linda C. Ray
  • 4,193 Reads 1 Shares
So many companies today train their employees to "duplicate" the customer experience, to treat every person who walks through the door exactly the same way. I have seen too many companies fail using this strategy. Forget about what is easier to train your employees to do: not every customer wants the same experience.
  • Thom Winninger
  • 4,156 Reads 12 Shares
The surest way to lose a good employee is to leave him or her up in the air about what the job is and how to do it.
  • Ripley Hotch
  • 4,166 Reads 3 Shares
State regulators across the country are out to blur the distinction between franchisors and employers. If they succeed, they could crimp the growth of one of the franchise industry's hottest segments: franchise providers of janitorial, security guard, industrial gardening, delivery, and other services to commercial clients.
  • Barry Kurtz and Richard Rosenberg
  • 5,542 Reads 1 Shares
"Our first salon was a real struggle," explains Doug Barnes. "There were times when we didn't know if we'd have enough money to get through the next day." But those hard times helped forge a determination that he and his wife Elizabeth rely on still today. And it must be a formula that works because today, Barnes operates 26 Cost Cutters and three Supercuts locations throughout Nebraska and Iowa, and Regis Corporation, the parent company of Cost Cutters and Supercuts, just recognized him with its 2005 Multi-Concept Franchisee of the Year Award.
  • Kerry Pipes
  • 5,273 Reads 192 Shares
March 30th marked another celebration of outstanding achievement in multi-unit franchising when the 2006 FAB Awards were presented to four franchisee winners who demonstrated a level of performance resulting in significant contributions to franchisor systems. At the JW Marriott Las Vegas Resort, Spa & Golf, attendees got to see franchising at its best at the Fifth Annual Multi-Unit Franchising Development Conference & Expo.
  • Carren Bersch
  • 4,325 Reads 29 Shares
Web-based Performance Dashboards give you the power to analyze information about the performance of your business and the key activities you manage. As the name dashboard suggests, these are web-based tools that continuously display the current state of your key business metrics. And among the most vital signs of your business health are customer satisfaction scores and customer loyalty trends.
  • Jack Mackey
  • 8,356 Reads 144 Shares
You have spent a lifetime setting and achieving goals, working plans, and building your business. You are well versed in the intricacies of managing scores of employees and multiple franchise units. You know real estate financing, cash flow statements, balance sheets, and the complexities of business accounting. You have dealt with personnel law, planning commissions, unemployment insurance filings, and periodic loan reviews. In short, you have been incredibly successful and you are fiscally astute.
  • Carol Clark
  • 3,013 Reads
Harry Loyle bought his first MotoPhoto store in 1985. Today he owns the company--well, three quarters of it anyway. But as president and CEO, he is, at last, in control. How he got there is a story of passion, persistence, disappointment, frustration, the achievement of a long-held dream, and a complex acquisition deal completed in February 2003.
  • Eddy Goldberg
  • 3,807 Reads 7 Shares
Movita Juice Bar
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Movita Juice Bar
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Movita Juice Bar
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John Gantes has been in the restaurant business his entire life. "From the time I was a little kid, I worked around restaurants. I'm from Greek heritage and my dad had a restaurant when I was growing up, so I knew the business. Unlike my dad, who was very content to have one restaurant, that wasn't what I really wanted to do."
  • Eddy Goldberg
  • 8,968 Reads 339 Shares
Listening to franchisees with multiple brands discuss business sounds a little like stock brokers strategizing with clients about their portfolios.
  • Debbie Selinsky
  • 7,595 Reads 1 Shares
If you are a multi-unit franchise owner on a fast growth path, you are always on the lookout for sources of capital to help grow your business. That is why you will want to take a serious look at one of the latest developments that enables you to get capital, using your future credit card sales. This arrangement promises to help you raise the funds you need to expand, purchase more franchises, buy equipment and inventory, and modernize your operation.
  • 2,922 Reads 4 Shares
Outsiders think that franchising is a quick and easy way to get big bucks--there's even a new book out that promises "instant success" in franchising. You know that's not true. It doesn't matter where you get in, there's a ton of work, and some fair amount of suffering as a franchisor or franchisee gets up to speed.
  • Ripley Hotch
  • 2,957 Reads 2 Shares
The biggest challenge in every business, and I really think this is more of a challenge even than finding good people, is once you get them, how to you keep them?
  • Thom Winninger
  • 2,913 Reads 1 Shares
When a franchise deal becomes large enough to attract the interest of venture capital and private equity firms, it almost always involves buying franchisors, not investing in franchisees. But that picture is changing as 1) multi-unit franchisees and area developers continue to grow larger, and 2) the money available for investing at the private equity level continues to pile up.
  • Eddy Goldberg
  • 3,020 Reads 10 Shares
With well over 100 company-owned units in operation mostly on the west coast, El Pollo Loco decided that its franchise program needed to change if the company was going to handle the growth it was anticipating from 190+ franchised units. The product, flame-grilled chicken with a Mexican flair, was right for a market more interested in healthier eating.
  • Ripley Hotch
  • 3,542 Reads 3 Shares
Big money, in the form of private equity, is finding a home in franchising, and bringing big promise to area developers and multi-unit operators-and to franchisors and franchise executives as well.
  • 5,162 Reads 1 Shares
What's the outlook for franchise finance in 2006? [i]Area Developer[/i] asked several industry veterans for their take on who's financing area developers and multi-unit operators today.
  • Eddy Goldberg
  • 3,871 Reads 7 Shares
Chew on these numbers and take into consideration the implications for you and your organization from the perspective of your customers and your employees - who you hire and whom you sell to. You will see great numbers to keep in mind when positioning your company, your next office and your next marketing push. Many of these numbers come from my work in the construction, landscape, and business-to-consumer industries, which understood these numbers many years ago. Construction, landscaping, manufacturing, and related industries are in the trenches and don't understand why so many other industries are not getting it.
  • Mauricio Velasquez
  • 2,834 Reads
Dogtopia
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No, neither the price of gasoline nor its impact on your multi-unit, multi-brand franchise business will be reduced under of the recently passed energy and transportation bills. However, both the Energy Tax Incentives Act of 2005, and the Safe, Accountable, Flexible Efficient Transportation Equity Act of 2005, could have a noticeable impact on the tax bills of every franchised business - as well as those of their owners and operators.
  • Mark E. Battersby
  • 3,162 Reads 1,021 Shares
The numbers are overwhelming: there are more than 12 million businesses in the United States, and over the next five to seven years more than half of these companies will change hands. Of the six million owners who will sell their businesses in the next several years, most will not take specific steps to ensure a smooth transition from their ownership. Even for the few owners who have made an attempt to plan for their exit, their efforts usually fall far short of a comprehensive exit plan.
  • Will Lindenmayer
  • 2,978 Reads 1 Shares
For a multi-unit franchisee, the relationship with a customer doesn't end with the sale. Each purchase of an item or use of your service is a single transaction between an individual customer and an individual employee. Whether it is a quick meal at a sub shop or a thorough home cleaning, this transaction should be the beginning of a long-term relationship with your customer. After the transaction, the relationship must be grounded in not only the quality of the product or service, but also in the strength of your response to customer needs. How do you gauge and evaluate your quality of product, service and response beyond the price tag?
  • Thomas J. Winninger
  • 3,432 Reads 16 Shares
Family business teams in the franchise industry help prove the old adage that two good ideas are always better than one. That continues to be the case for Kelly Saxton and his family.
  • Joan Szabo
  • 3,026 Reads 7 Shares
When looking at a franchise opportunity, the big question often asked is 'how much can I make?' Coming up with those projections isn't always easy. It takes a little digging on your part. Even so, most area developers have enough experience and are wise enough to know how to find the best franchise opportunities that will reap a good return on investment (ROI).
  • Joan Szabo
  • 13,538 Reads 3 Shares
It's every multi-unit operator's nightmare: You have a solid group of healthy performing units until you notice one beginning to decline - lower sales numbers, declining traffic, increased customer complaints, unusually high employee turnover. Or maybe you decide to take on a new unit that has been a low performer. It can be a difficult situation, but it can also provide an opportunity filled with high returns if handled properly. Here are some approaches, tips and insight to what some area developers have done to turn around poor performing units.
  • Kerry Pipes
  • 3,384 Reads 47 Shares
In my previous column, I discussed the first two pieces of how to build an organization that grows your franchise business. Part one was planning the structure of your organization over time, based on your territory, market, or development growth in terms of your team. Part two focused on the functional role of individuals within the organization. The third piece is how to develop pools of talent.
  • Thom Winninger
  • 3,345 Reads 11 Shares
The difference between satisfied customers and loyal customers can sink a multi-unit franchisee. But there is also good news here.
  • Jack Mackey
  • 4,230 Reads 3 Shares
It's all her son's fault! Twenty-eight years ago, says Alice Schleicher (pronounced "Slisher"), her then 16-year-old, Rick, came home and said, "'Mom and Dad, I saw a restaurant and I want to buy it.'" It was a KFC in Sellersburg, Indiana. "We kind of looked at each other and said, 'Okay, well, we'll buy it.'" She envisioned having four someday. So far, she's exceeded that by 50.
  • Eddy Goldberg
  • 9,738 Reads 1 Shares
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