In some companies, under the premise that they will be perceived more meaningful, rewards and recognitions are given so infrequently as to in fact be meaningless.
- Timothy Bednarz
- 5,660 Reads 197 Shares
Just a couple of years ago Tom McDonald was a Burger King franchisee worried about the brand's need to keep up with the times. But he felt like no one was listening to his concerns.
- Multi-Unit Franchisee
- 5,356 Reads 140 Shares
A strong leader needs to define their vision for success, effectively document it, and communicate it over and over again.
- Bill Swanson
- 7,580 Reads 5 Shares
Employee theft is a common crime that is not even regarded as such by most people who commit it.
- Patrick Barnett
- 5,297 Reads
Richard Martinez and his brother George served together during the first Gulf War. Now the two are serving together in a different kind of endeavor - franchising.
- Multi-Unit Franchisee
- 4,405 Reads 113 Shares
- Jennifer Kushell
- 3,699 Reads 60 Shares
Welcome franchise colleagues. We're heating things up at the Franchise Consumer Marketing Conference in Atlanta this June 25-26, fanning the flame for all the million-dollar ideas generated at this high-powered event.
- Franchise Update
- 3,796 Reads 142 Shares
In a digital world, it's no longer possible to have a gap between what you say and do.
- Jonathan Becher
- 4,992 Reads
In all likelihood, 2013 will feel a lot like 2012. Only two significant factors could change the economic environment in 2013 from the past two years of choppy, but painfully gradual improvement.
- Darrell Johnson
- 6,309 Reads 2 Shares
On a smarter planet, we've seen how predictive analytics can help transform everything from how we fight crime to how we improve things like healthcare, food safety, and utility grids.
- Franchise Update
- 5,955 Reads 272 Shares
Instagram, Snapchat, and Tumblr are all experiencing a lot of success with the teen demographic, which often serves as a sensitive barometer of trends.
- Daniel Lieberman
- 3,839 Reads 1 Shares
David Grimaud grew up in the car repair business. His father, Joe, operated a Midas shop in Alexandria, La., where David spent many days working as a teenager.
- Kerry Pipes
- 7,415 Reads 1 Shares
Personal credibility is based upon a leader's character and integrity and the actions and behaviors that stem from them.
- Timothy Bednarz
- 10,476 Reads 1 Shares
"What are your goals?" is the common question I present to clients and prospects.
- Loyd H. Rawls
- 3,876 Reads
Sam Ballas waxes eloquently--and passionately--about East Coast Wings & Grill, the company he acquired in 2001.
- Kerry Pipes
- 4,843 Reads 9 Shares
Don Copus likes to roll up his sleeves and get in the game with his employees, literally.
- Multi-Unit Franchisee
- 5,289 Reads 2 Shares
Kevin and Laurel Wilkerson are Marco's Pizza franchisees in Broken Arrow, Oklahoma. They like to do things together.
- Multi-Unit Franchisee
- 6,923 Reads 1,014 Shares
Are you making the grade? Is a "C" okay for your company? Are your competitors scoring higher?
- Marc Kiekenapp
- 3,070 Reads 29 Shares
Is your sales effort making the grade? Is a "C" okay for your company? Are your competitors scoring higher?
- Marc Kiekenapp
- 2,327 Reads 22 Shares
We're going to say something here that at first blush may seem to be complete heresy to advocates of business format franchising: the process of selecting a franchise often can fail.
- Michael H. Seid & Michael E. Sheehan
- 3,982 Reads
Operating a successful franchise business is challenging enough. Add in family members and things can get really interesting.
- Michele Chandler
- 8,540 Reads
Smart probing prevents delays and needless time spent working with poor prospects. However, most franchisors don't engage with their prospects to gather valuable information about their attitudes, wants, impressions, and goals.
- Steve Olson
- 2,795 Reads 32 Shares
The 2013 Annual Franchise Development Report (AFDR) is the comprehensive research guide to sales and lead generation performance in franchise recruitment.
- Franchise Update
- 2,854 Reads 94 Shares
In 2009 we profiled Tony Lutfi and asked him our routine question about where he'd like to be in five years. At the time he had 52 units and told us he would like to be at 100.
- Kerry Pipes
- 10,207 Reads
I am often asked how I define exceptional customer service. Here it is in a nutshell: Speed, price, and technology--all built around service.
- John Tschohl
- 5,098 Reads 32 Shares
As we pass the five-year anniversary of the start of the economic recession in December 2007, many observers focus on what was lost
- Multi-Unit Franchisee
- 4,566 Reads 10 Shares
Rich Hope spent three decades in advertising and is comfortable planning marketing strategies and executing successful campaigns.
- Kerry Pipes
- 3,914 Reads
David Grimaud's father, Joe, operated a Midas shop in Alexandria, La., where David spent many days working as a teenager.
- Kerry Pipes
- 11,414 Reads 4 Shares
Angel Cartagena was a cable TV project manager traveling between New York, New Jersey, and Puerto Rico and working more than 70 hours every week.
- Multi-Unit Franchisee
- 4,917 Reads 85 Shares
When I joined Arby's as president in May 2010, I was eager to once again work with the roast-beef sandwich leader and pioneer, where I served as vice president of product marketing and strategic planning in the early 1990s.
- Hala Moddelmog
- 4,241 Reads
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