Franchise Guide: People - Franchising.com

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People

Every franchisee who relies on hourly employees has struggled with finding good, dependable staff and managers. There are some tricks of the trade, techniques, and processes that can help you interview better, hire smarter, train better, and retain longer. Successful franchisees are the ones with great employees who are passionate about the brand, its customers, the people they work for, and their own career advancement.

Find tips and insight from human resources experts, franchisees, and franchisors who know what it takes to hire, train, and retain top-performing employees.

In order to excel in your work, in your life, or as a leader, you need to commit to continuous learning.
  • Joelle K. Jay, Ph.D.
  • 6,183 Reads 534 Shares
Generally speaking, people like to compete. They like to test themselves and be challenged. Most important, people like to win.
  • Dave Melton
  • 4,055 Reads
When great front-line hourly employees quit, most managers take it personally--and with good reason.
  • Mel Kleiman
  • 7,371 Reads
Franchisors recognize the best performers in their system each year with a Franchisee of the Year award.
  • Eddy Goldberg
  • 7,581 Reads 7 Shares
Sam Covelli says he grew up in the restaurant business working in his father's McDonald's.
  • Tracy Staton
  • 6,657 Reads 1 Shares
This April will mark the third year in a row that Al Coelho has run the 26-mile Boston Marathon. That's a significant achievement. But it's only a part of what Coelho will do that day.
  • Multi-Unit Franchisee
  • 4,122 Reads 8 Shares
Sam Covelli says he grew up in the restaurant business working in his father's McDonald's. Under his father's leadership, Covelli Enterprises eventually grew to 26 locations, one of the largest McDonald's franchisees in the country.
  • Tracy Staton
  • 30,348 Reads 2 Shares
Ray Harrigill believes in diversification. His Sunray Companies has restaurants (Bumpers Drive-In), tanning salons (Palm Beach Tan), fitness centers (Koko FitClub), and hotel properties (Hampton Inn), to name a few. That's because of lessons he's learned along the way.
  • Tracy Staton
  • 9,568 Reads
"Sometimes interesting things happen in a bad economy," says Dawn Lafreeda, CEO and president of Den-Tex Central Inc. in San Antonio.
  • Debbie Selinsky
  • 14,550 Reads 1 Shares
I can't say enough about the importance of empowered employees in helping a business survive and grow, even in the worst of economic situations.
  • John Tschohl
  • 7,470 Reads 1,014 Shares
Ray Harrigill believes in diversification. His Sunray Companies has restaurants (Bumpers Drive-In), tanning salons (Palm Beach Tan), fitness centers (Koko FitClub), and hotel properties (Hampton Inn), to name a few.
  • Tracy Staton
  • 6,740 Reads 1 Shares
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Tom DiMarco knows his numbers--and they're getting bigger every year.
  • John Carroll
  • 4,700 Reads 5 Shares
Now, more than ever, organizations are looking for ways to motivate their employees to be more productive.
  • John Tschohl
  • 4,693 Reads
The best part of my job is being invited to speak to associations and corporations all over the world about the best ways to find, hire, and retain great hourly employees and their managers.
  • Mel Kleiman
  • 4,953 Reads 122 Shares
When Sunita Sagar was a teenager working as a part-time cashier at a Jack in the Box in California, she dreamed of the day she would become a doctor.
  • John Carroll
  • 6,298 Reads 82 Shares
What changed last month in sales, costs, market share, and customer satisfaction? Data answers those questions for you.
  • Jack Mackey
  • 6,934 Reads 1,021 Shares
When Michael Ansley was a teenager helping his father, a painter, with work at KFC and Wendy's restaurants in Springfield, Ohio, he soaked up both his father's entrepreneurial spirit and a basic knowledge of the food and franchising business.
  • Debbie Selinsky
  • 8,211 Reads 1,014 Shares
Many people who call themselves leaders are only posing. They're wearing the label or accepting the title without putting their skin in the game.
  • Steve Farber
  • 3,332 Reads 54 Shares
Robert Branca, Jr., and his family of Dunkin' Donuts multi-unit franchisees offer the kind of advertisement for franchise success that money can't buy.
  • Debbie Selinsky
  • 15,590 Reads 6 Shares
Practicing The Platinum Rule--treating others the way they want to be treated by adapting to their behavioral style--can quickly make you a more sensitive, effective leader.
  • Dr. Tony Alessandra
  • 7,589 Reads 1,014 Shares
After speaking to a customer service representative on the phone recently, I was reminded of one of my hiring tips.
  • Lisa Ford
  • 3,862 Reads 25 Shares
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Last time, I introduced the concept of using type casting to hire people who will naturally reflect your brand as a simple and proven method that ensures your people will behave as the natural extension of your brand at every touch point.
  • Rick Barrera
  • 7,970 Reads 780 Shares
To say the least, the past few years haven't been the best for business. We've weathered a brutal recession, and most of us aren't out of the woods yet.
  • Multi-Unit Franchisee
  • 8,310 Reads 401 Shares
When Hollywood directors cast a superstar they count on two things, box office draw and the professional actor's ability to act
  • Rick Barrera
  • 8,043 Reads 1,021 Shares
Any experienced multi-unit operator understands that great employees ultimately need opportunities to grow and advance.
  • Kerry Pipes
  • 6,933 Reads 126 Shares
Desi Williamson has led a diverse career as a corporate sales and marketing executive, entrepreneur, motivational coach for the Minnesota Vikings, and now restaurant owner.
  • Desi Williamson
  • 5,770 Reads 165 Shares
Some two decades into the pizza business with Domino's Pizza, Dave Melton has acquired quite a bit of knowledge when it comes to building a great team around him.
  • Multi-Unit Franchisee
  • 4,968 Reads 37 Shares
Basic business fundamentals teach that organizations won't experience much prolonged success without strong leadership and management in place.
  • Kerry Pipes
  • 4,802 Reads 1 Shares
It would be fantastic to have a franchise that is so far and away superior to anything else on the market that there is simply no comparison. In the real world, most of us have competitors that have products and services (shiny objects) that perform reasonably well compared to ours.
  • David LaBonte
  • 6,691 Reads 353 Shares
If I were to ask 100 business operators to define customer service, I would guess that 97 of them would say this: Customer service is providing the customer with service that is fast, accurate, and courteous. While those are indeed elements of customer service, there is more to it, so much more.
  • John Tschohl
  • 7,172 Reads 475 Shares
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