Franchise Guide: People - Franchising.com

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People

Every franchisee who relies on hourly employees has struggled with finding good, dependable staff and managers. There are some tricks of the trade, techniques, and processes that can help you interview better, hire smarter, train better, and retain longer. Successful franchisees are the ones with great employees who are passionate about the brand, its customers, the people they work for, and their own career advancement.

Find tips and insight from human resources experts, franchisees, and franchisors who know what it takes to hire, train, and retain top-performing employees.

We first interviewed him in 2008 when he had "only" 78 Jack in the Box restaurants and 16 Denny's.
  • Kerry Pipes
  • 7,468 Reads 1 Shares
It's easy to see why Houston-based franchisee Atour Eyvazian was honored with Multi-Unit Franchisee magazine's 2012 MVP Noble Cause Award.
  • Helen Bond
  • 6,862 Reads 1 Shares
They work hard to build businesses that provide for their families. They create jobs and give back to their communities.
  • Kerry Pipes and Eddy Goldberg
  • 5,270 Reads 11 Shares
The last time we visited with Eric Werner, he had just signed a deal with the up-and-coming LA Sunset Tan franchise.
  • Kerry Pipes
  • 7,066 Reads 2 Shares
Craig Colby created his own computer consulting and programming business following his graduation from the University of Delaware.
  • Kerry Pipes
  • 4,377 Reads 62 Shares
If there's anything Gavin Hart enjoys more than a vanilla cone at one of his Dairy Queens, it's handing one over to a customer.
  • Debbie Selinsky
  • 10,106 Reads 352 Shares
Let me get right to the point. The keys to success in any business are: (1) the quality of the products or services you offer, and (2) your employees' ability to deliver outstanding customer service. And I'm not the only one who thinks so.
  • Mel Kleiman
  • 4,676 Reads 61 Shares
Effective performance plans must detail the specific actions leaders and employees must follow to accomplish the goals and objectives set within it.
  • Timothy Bednarz
  • 47,603 Reads 9 Shares
Franchisors recognize the best performers in their system with a Franchisee of the Year award (or equivalent).
  • Eddy Goldberg
  • 5,404 Reads 14 Shares
After earning a degree in computer science from the University of Delaware, Craig Colby set up his own consulting and programming business for the first decade of his career.
  • Kerry Pipes
  • 11,021 Reads 2 Shares
When Chirag Patel left India 15 years ago, he had mixed feelings about leaving his home and his parents.
  • Debbie Selinsky
  • 5,187 Reads 1,014 Shares
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Steve Jobs was a master at many things. He built Apple into a multi-billion giant, and he did it in large part because of the people he hired.
  • John Tschohl
  • 5,907 Reads 2 Shares
Sunita Sagar got her first shot at franchising in 2007, when she was given the chance to buy an underperforming Denny's in Campbell, Calif.
  • Multi-Unit Franchisee
  • 4,864 Reads 3 Shares
Anil Yadav has graced the pages (and one cover) of Multi-Unit Franchisee magazine twice before.
  • Kerry Pipes
  • 9,785 Reads 1 Shares
Procrastination is like a virus. It creeps up on you slowly, drains you of energy, and is difficult to get rid of if your resistance is low.
  • Dr. Tony Alessandra
  • 5,990 Reads 1,014 Shares
Effective leadership is based on ongoing input and feedback. Where 20 years ago managers rarely asked for input, today effective leaders are regularly seeking and receiving employee feedback.
  • Timothy Bednarz
  • 5,028 Reads 240 Shares
Gavin Hart loves his Dairy Queen vanilla cones and Dunkin' Donuts coffee. But he also loves to see his customers enjoy them, too.
  • Debbie Selinsky
  • 5,626 Reads 360 Shares
It's fitting that Johnny Collins runs marathons. The persistence and long-term training needed to finish a 26.1-mile race is mirrored in Collins' long, difficult quest to start his own business.
  • Tracy Staton
  • 5,716 Reads 1 Shares
One brand, two brands, three brands, more. When it comes to growth and expansion, that's exactly what many multi-unit operators have in mind.
  • Kerry Pipes
  • 12,221 Reads 6 Shares
In the current economic climate, where businesses are merging, downsizing, and outsourcing at mind-boggling rates, it's hard to maintain your leadership equilibrium.
  • Joelle Jay, Ph.D.
  • 4,712 Reads 111 Shares
Serving customers is not a punishment; it is a privilege. That's how I want my team members to think.
  • Dave Melton
  • 8,693 Reads
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Organizations can expect obvious results when they implement an empowered environment.
  • Timothy Bednarz
  • 5,047 Reads 64 Shares
In business, a lot changes in three years, especially in a down economy. And while his business has taken a turn for the worse, Tom Barnett's values and commitments remain strong as ever.
  • Debbie Selinsky
  • 7,873 Reads 485 Shares
Tom Barnett has taken it on the chin. The last three years of economic woe have taken a toll but his values and commitments remain as strong as ever.
  • Debbie Selinsky
  • 5,667 Reads 130 Shares
At the risk of placing substance over style, all leaders must understand this simple truth: style does matter.
  • Glenn Gutek
  • 4,891 Reads 175 Shares
Tommy Haddock has added 10 Bojangles' Famous Chicken 'n Biscuits restaurants since we profiled him six years ago.
  • Debbie Selinsky
  • 8,264 Reads 3 Shares
Tommy Haddock has added 10 Bojangles' Famous Chicken 'n Biscuits restaurants since we profiled him six years ago.
  • Debbie Selinsky
  • 5,684 Reads 1 Shares
When I was 19 years old, I was promoted to passenger service manager for Capital Airlines at Midway Airport in Chicago.
  • Howard Putnam
  • 4,901 Reads
You search and screen and interview for the best employees. Days pass, sometimes weeks, as you narrow down your choices (and continue to operate understaffed).
  • Kerry Pipes
  • 8,001 Reads 1 Shares
After 10 years at Union Carbide, Ottawa-born chemical engineer Roger Mongeon wanted to spend less time traveling and more time with his family.
  • Debbie Selinsky
  • 5,430 Reads 277 Shares
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