Franchise Guide: People - Franchising.com

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People

Every franchisee who relies on hourly employees has struggled with finding good, dependable staff and managers. There are some tricks of the trade, techniques, and processes that can help you interview better, hire smarter, train better, and retain longer. Successful franchisees are the ones with great employees who are passionate about the brand, its customers, the people they work for, and their own career advancement.

Find tips and insight from human resources experts, franchisees, and franchisors who know what it takes to hire, train, and retain top-performing employees.

Franchising is big. And so are some of its franchisees. Just take a look at our "Mega 99" list (page 54) and you'll see what we mean!
  • Multi-Unit Franchisee
  • 6,299 Reads 1,023 Shares
Pam Wolfe loves to cook. So much so that when she first began operating Papa Murphy's Take'N'Bake Pizza franchises 15 years ago you could almost always find her in the company kitchen
  • Helen Bond
  • 4,548 Reads 1 Shares
Randy Merrill is an Army veteran who is looking for a few good brands--as long as they're in his wheelhouse: sports, health, and wellness.
  • Multi-Unit Franchisee
  • 4,033 Reads 14 Shares
It was a late night of channel surfing that gave this former surfer-turned-franchisee a life-changing idea to feed the hungry.
  • Multi-Unit Franchisee
  • 7,104 Reads 50 Shares
For William Bruce, chief operating officer at Abundant Brands in American Fork, Utah, a late night of channel surfing turned into a life-altering idea to feed the hungry.
  • Helen Bond
  • 6,843 Reads 97 Shares
As a former Air Force fighter pilot, Greg Mooneyham is a natural risk-taker. But his decision to venture into the world of franchising in the fitness industry during an economic downturn was a calculated move to practice what he preached.
  • Helen Bond
  • 7,028 Reads 142 Shares
That stockbroker job Kevin Osterfeld had longed for didn't turn out quite like he planned. So he made a change.
  • Multi-Unit Franchisee
  • 8,737 Reads 1 Shares
Gina Puente has built her franchise empire in a nontraditional way. She operates her brands in airports and hospitals and she is an innovator with a passion for creating her own brands.
  • Multi-Unit Franchisee
  • 6,296 Reads 233 Shares
Edwin Sarkissian escaped the oppression of his native Iran with his family in 1996.
  • Multi-Unit Franchisee
  • 107,978 Reads 834 Shares
After visiting with Guillermo Perales five years ago, perhaps the most pointed question to ask him today is, "What have you not been up to?"
  • Kerry Pipes
  • 13,889 Reads 6 Shares
Michael Knobelock has always been in sales. As a 14-year-old growing up in Houston, he sold newspaper subscriptions and was a top salesman, earning between $400 and $500 a week in the 1970s.
  • Kerry Pipes
  • 12,029 Reads 14 Shares
Tropical Smoothie Cafe
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Tropical Smoothie Cafe
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Tropical Smoothie Cafe
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How do you feel when a valued employee gives notice? Are you shocked? Disappointed? Do you feel like you've been jilted?
  • Mel Kleiman
  • 6,065 Reads
When we heard Frank Bonanno had been named 2012 Vetrepreneur of the Year by the National Veteran-Owned Business Association, we had to catch up with him to find out what else he's been up to since we last profiled him in this magazine 2 years ago (3rd quarter 2010).
  • Kerry Pipes
  • 19,704 Reads 3 Shares
Ed Doherty has a passion for his business and growth. His roots in the restaurant business trace back to his youth when he worked after school and college to help his mother run a deli.
  • Multi-Unit Franchisee
  • 5,681 Reads 382 Shares
The Summer Olympics reinforced my respect for world-class athletes of all nationalities.
  • Jack Mackey
  • 5,000 Reads 35 Shares
When Pam Wolfe began operating Papa Murphy's Take'N'Bake Pizza franchises 15 years ago you could almost always find her in the company kitchen
  • Helen Bond
  • 16,048 Reads 2 Shares
Cathy Amato expects to do $30 million in combined sales for 2012. That's a far cry from the less than $250,000 her company did when she first started two decades ago.
  • Multi-Unit Franchisee
  • 3,868 Reads 20 Shares
Some multi-unit franchisees take it to the limit. They're not content with one or two or even a handful of units.
  • Kerry Pipes
  • 5,472 Reads 50 Shares
If you've played, coached, or watched a sport on the University of South Carolina (USC) campus, there's a good chance you've eaten a Firehouse Sub from Judy and Charlie Divita.
  • Helen Bond
  • 5,329 Reads 120 Shares
Leaders by their very nature are under pressure to have advanced intellectual and emotional intelligence. In today's economy, they better add one more - VQ, The Vision Quotient.
  • Scott Klososky
  • 4,715 Reads 1 Shares
As is always the case, I learned a lot at the annual Multi-Unit Franchising Conference this year.
  • Mel Kleiman
  • 6,768 Reads 320 Shares
Answerconnect
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Answerconnect
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Answerconnect
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When Kevin Osterfeld's "dream job" as a stockbroker didn't turn out so dreamy, he decided to switch things up.
  • Debbie Selinsky
  • 4,425 Reads 40 Shares
When Edwin Sarkissian and his family emigrated from Iran to the United States in 1996, he was a young boy who longed for a computer.
  • Debbie Selinsky
  • 10,376 Reads 7 Shares
Ed Doherty knows how to "wow" people. In fact, he has command of the word and he knows how to use it.
  • Debbie Selinsky
  • 13,459 Reads 1,772 Shares
It's probably true that most people who work with us will never care as deeply as we do about building our business and serving our clients.
  • Dr. Nido Qubein
  • 10,575 Reads
A conversation with mega-franchisee Ed Doherty is invariably sprinkled with a lot of "wows."
  • Debbie Selinsky
  • 4,935 Reads 5 Shares
On Cathy Amato's first day as a Jack in the Box management trainee in the early 1980s, her trainer questioned whether Amato was up for the rigor ahead--changing grease vats, scrubbing floors, and crazy hours.
  • Helen Bond
  • 10,177 Reads 1,022 Shares
If you've played, coached, or watched a sport on the University of South Carolina (USC) campus, there's a good chance you've eaten a Firehouse Sub from Judy and Charlie Divita.
  • Helen Bond
  • 6,255 Reads 12 Shares
They say everything is bigger in Texas. Eric Werner seems to believe the legend as he continues building his empire in the Lone Star State.
  • Kerry Pipes
  • 3,551 Reads 41 Shares
On Cathy Amato's first day as a Jack in the Box management trainee in the early 1980s, her trainer questioned whether Amato was up for the rigor ahead--changing grease vats, scrubbing floors, and crazy hours.
  • Helen Bond
  • 6,734 Reads 1,023 Shares
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