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In my inaugural column as chair of the 2009 Multi-Unit Franchising Conference (right around the corner from April 15-17 at the Bellagio in Las Vegas), I wrote "I think it is important, more than ever, that multi-unit owners like ourselves have the opportunity to hear from others dealing with similar challenges, and to network with them in an open, informal setting. Because as hard as it might have been for some of us last year, the times are even more difficult as we head into 2009."
  • Gary Grace
  • 3,916 Reads
It's no surprise that multi-concept franchising continues to soar. So much so, that for a second consecutive year, we have devoted an issue of Multi-Unit Franchisee to covering it in detail. This high-flying approach to expansion is growing in popularity for a multitude of reasons. As a growth strategy it offers more units, brands, territory, and income--while spreading risk across the different concepts in a franchisee company's portfolio. Multi-concept operators typically have a solid infrastructure in place that, among other things, allows them to hire and retain talented individuals by providing growth paths within the organization. And of course there's the leverage of economies of scale in this type of operation.
  • Kerry Pipes
  • 6,580 Reads 1 Shares
First, let's set the record straight on what's going on. This isn't just a credit crunch crisis. It may have been triggered by credit issues, but it is much bigger than that now and won't be solved by governments throwing money at it, although that is a necessary first step. This crisis will get solved when consumer income and debt levels can support a stable level of demand, not just in the U.S., but worldwide.
  • Darrell Johnson
  • 3,770 Reads 3 Shares
Technology tools have become a mainstay for every multi-unit franchisee, used for planning, budgeting, forecasting, and many other daily activities. Today franchisees are embracing technology for demographic research and site selection.
  • Kerry Pipes
  • 7,108 Reads 259 Shares
On the Friday morning after Congress voted down the first, "unsweetened" $700 billion bailout package--and with credit frozen and the lending climate getting icier by the hour--franchise sales executives at Franchise Update's Leadership & Development Conference put their heads together in a Friday morning "mindshare" session to brainstorm answers to some tough questions on what they're doing to make sales.
  • Eddy Goldberg
  • 4,672 Reads 1 Shares
The multi-unit operators highlighted in this issue of have gained both market dominance and respect for their achievements. Wouldn't it be nice to follow in their footsteps? How does one go about doing so? Bookstores are full of how-to books on every aspect of strategic and tactical business building. Yet, ultimately, it mostly comes down to trial and error because the single biggest factor is you and the people around you in your company.
  • Darrell Johnson
  • 4,711 Reads 23 Shares
All franchisors place a high priority on gaining new recruits and responding to contacts from prospective franchisees. But who's setting the pace on performance? Once again, Franchise UPDATE's mystery shoppers hit the phones--and the websites--checking out franchisors from coast to coast to see which were doing the very best work. The best and the brightest were recognized in the 10th annual STAR (Speaking To And Responding) Awards--from the three top national performers to the companies that excelled at fielding telephone contacts or quickly getting back to website leads.
  • John Carroll
  • 5,144 Reads 12 Shares
The daily flurry of bad economic and financial news recently has made it difficult to focus on time periods beyond weeks, days, or even hours. However, I'll try to put things in perspective for the franchise community and offer both a forecast and some suggestions on how we can make the best of 2009.
  • Darrell Johnson
  • 5,341 Reads
On the Friday morning after Congress voted down the first, "unsweetened" $700 billion bailout package--and with credit frozen and the lending climate getting icier by the hour--franchise sales executives at Franchise Update's Leadership & Development Conference put their heads together in a Friday morning "mindshare" session to brainstorm answers to some tough questions on what they're doing to make sales.
  • Eddy Goldberg
  • 3,419 Reads 2 Shares
No matter what the economic environment, franchisors still must sell franchises if they are to grow and thrive. To do that, the majority of franchisees must be able to borrow. But with credit and lending frozen, nobody can borrow. So what's a franchisor to do?
  • Eddy Goldberg
  • 4,774 Reads 5 Shares
Franchise Update Media Group, the leading industry resource for franchise development, today announced that Area Developer Magazine has a new name: Multi-Unit Franchisee Magazine, effective with the Issue III 2008 edition, which will be published at the end of the month.
  • Press Release
  • 7,838 Reads 1,021 Shares
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There's a loud ruckus, a crowd gathers 'round, and a customer is sprawled on the floor next to the soft drink dispenser. The area is covered in soda and ice and the customer laments she slipped, fell, and is injured because of your negligence.
  • Kerry Pipes
  • 10,150 Reads 1 Shares
With her high energy and positive attitude, it's no surprise that Linda Fong is a successful multi-brand, multiunit franchisee. However, like many franchisees, she's not one of those who made a plan and followed a straight line to that success. But it's the detours and her individualism that have taught her what she needed.
  • Eddy Goldberg
  • 4,488 Reads 15 Shares
An industry analyst digging into reams of franchise industry data would find that about half of all franchisees across the country are busy operating more than one unit -- and often, more than one brand. It's a phenomenon that has changed the face of the franchise industry over the last decade. And though there hasn't been much significant change in percentages so far in 2008, it's likely to remain a strong and growing trend.
  • Kerry Pipes
  • 6,856 Reads 1,023 Shares
"How's risk management in the big bank world?" he asked the banker. "I wish it were that," the banker replied. "It's more about risk elimination. We won't make a loan to anybody unless they don't need the money."
  • Eddy Goldberg
  • 4,820 Reads 7 Shares
During the past 20 years, we have witnessed a generation of multiunit franchise operators grow up. Today there are more than 40,000 of them.
  • Darrell Johnson
  • 7,147 Reads 1 Shares
Franchise Update Media Group, the leading industry resource for franchise development, today announced that Area Developer Magazine has a new name: Multi-Unit Franchisee Magazine, effective with the Issue III 2008 edition, which will be published at the end of the month.
  • Press Release
  • 6,012 Reads
Franchisees aren't the only ones with more than one brand these days. Increasingly, franchisors are getting into the act as they see the value in selling multiple brands from under one corporate roof.
  • Eddy Goldberg
  • 5,394 Reads 1 Shares
When you see Dunkin' Donuts, Choice Hotels, and Supercuts landing the big deals, the question is, "Why can't I?" How can you attract these mega franchisees? How do they shop for additional concepts? What turns them on? What scares them off?
  • Steve Olson
  • 4,565 Reads 5 Shares
Kahala Corp. moves fast. When we first spoke with Chris Prasifka in late March, he was executive vice president to the CEO. Two weeks later he was president of Kahala Franchise Corp.--and charged with leading the franchisor and its 13 brands from 4,600 units to 10,000 units by the end of 2010 (an average of 170 units every month for 32 months).
  • Eddy Goldberg
  • 6,360 Reads 133 Shares
When Lino DeFeo bought a Sign-A-Rama franchise in West Palm Beach, Fla., he didn't know much about signs. That was about 15 years ago. DeFeo had sold his trucking business in Manhattan and moved to Florida with his wife Maria and their two young children to join a family business. But that didn't work out exactly as planned. "I got out before we totally killed each other," he says with a laugh.
  • Eddy Goldberg
  • 10,423 Reads 1,014 Shares
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Season's Greetings! As we all wind down the old year and ring in the new, franchising.com has a New Year's resolution of our own for 2008: to be your premier franchising resource. Not only for the analysis and profiles we've brought you over the years, but also for the timely news and events you need to keep informed of the most current, up-to-the-minute developments in the world of franchising.
  • Eddy Goldberg
  • 2,550 Reads 2 Shares
Life was easier for a franchise sales person in 1987. There were fewer media, fewer regulations, and what prospects knew about your brand was mostly what you told them.
  • Steve Olson
  • 4,478 Reads
Greg Helwig, vice president of system development for Sylvan Learning Centers, says the company didn't set out to grow with multiple units. It just happened naturally, with an existing franchisee adding a unit, then another.
  • Ripley Hotch
  • 4,696 Reads 3 Shares
Building a portfolio. Growing beyond one unit. Expanding outside a single brand.
  • Kerry Pipes
  • 5,864 Reads 1,014 Shares
In 2007, chances are there's a sign franchise near you--offering customers a wider array of choices than ever before, thanks to continuing technological advances, especially in communications and digital imaging.
  • Eddy Goldberg
  • 3,553 Reads 43 Shares
A study by the Government Accountability Office (GAO), Congress's watchdog agency, attributed the majority of the whopping number of errors discovered on almost every tax return prepared by the outlets of the major tax preparation firms to the complexity of our tax laws. If the pros make that many mistakes, what chance does the owner or manager of a small business attempting to prepare their operation's tax returns have of properly labelingâ€"and deductingâ€"expenses that are not mentioned in the tax laws?
  • Mark E. Battersby
  • 9,543 Reads 1,014 Shares
Many owners and operators have long realized that employees are one of the major assets in their multi-unit or multi-brand franchise business. Franchise operations usually have quite a bit invested in hiring and training its workers. A smart owner or operator knows that improving a business asset can reap rewards far exceeding the cost of any improvements made. Similarly, the value of people to your organization improves with investments in additional training and education.
  • Mark E. Battersby
  • 8,054 Reads 787 Shares
Franchise concepts continue to proliferate�"an important sign that the industry is healthy and poised for more growth.
  • Joan Szabo
  • 4,765 Reads
Wouldn't it be great if you could call a home repair service, book an appointment, and be guaranteed they'd show up on time (and not within a four-hour window!), be courteous and respectful, and perform a reliable, professional job?
  • 4,683 Reads 11 Shares
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