Franchise Operations
To achieve long-term success, franchise systems require operational excellence at all levels, from their stores to their supply chains. Other essential operational factors include franchisee support, recruitment, training, and retaining top talent. Find ideas, tips, and tools to enhance your franchise business operations.
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Matt Rusconi, who recently added a hot new tech franchise to his two restaurant brands, has a refreshing attitude toward work: he loves it.
- Debbie Selinsky
- 10,271 Reads 1 Shares
One of the economic truths for the U.S. economy is that we have recessions, and the next one is coming. Maybe not in the next month or even the next year, but it is coming.
- Darrell Johnson
- 16,281 Reads 80 Shares
Your ability to stay focused on your strategic plan and leverage your resources of time, people, and money efficiently is essential to successfully growing your multi-unit operation.
- Jeff Bannon
- 28,067 Reads 7 Shares
K'Zell "Zelly" Wesson took his pro basketball career global more than 17 years ago. He currently plays in Turkey as a forward for Afyonkarahisar Belediyespor, a team in the Turkish Basketball League. But the 6-foot-7-inch Wesson is also making sure he's got game as he nears the end of his playing days--by investing in and growing a chain of Workout Anytime fitness gyms in the USA.
- Kerry Pipes
- 45,482 Reads 364 Shares
Deciding which brands to invest in is a significant question. Factors run the gamut from getting in early on an emerging concept to customer trends to regional or geographic demands. Dave Goebel has been in franchising (as a franchisee and franchisor) long enough to have developed his own criteria for deciding.
- Multi-Unit Franchisee
- 14,796 Reads 14 Shares
Mara Fortin wears many hats as a Nothing Bundt Cakes franchisee: taste-testing in one of her seven San Diego-area stores, meeting with local business owners, advocating before Congress on issues of concern to franchisees and small-business owners, and mentoring young women.
- Debbie Selinsky
- 32,263 Reads 33 Shares
Multi-unit, multi-brand franchisee Tom Garrett makes major move taking on another 194 Burger King locations. His GPS Hospitality company now oversees 431 Burger King and Popeyes franchises in 14 states.
- Multi-Unit Franchisee
- 29,706 Reads 2 Shares
Engaging in the strategic planning process and developing covenants will help protect your multi-unit franchising organization, the future growth goals of the business, and your personal financial goals.
- Kendall Rawls
- 27,100 Reads 1,021 Shares
Unit-level economics (ULE) is the latest fancy phrase for the fundamental concept of franchisee profitability. The old-school franchise concept of caring only about a monthly sales report and a royalty check and, if the franchisee was not profitable, reselling the territory in 18 months is dead.
- Rod Bristol
- 29,725 Reads 1,021 Shares
For Wanda Sieber, what began as an ordinary phone call became a wake-up call. The person who answered the phone told Sieber that the owner of the business she'd called had died unexpectedly, adding "We don't even know if we're going to have jobs tomorrow."
- Helen Bond
- 38,023 Reads 3 Shares
Technology can offer multi-unit franchisees many cost-saving and streamlining opportunities but best practices must be weighed against each franchisee's needs and specific business challenges.
- Rick Thompson
- 26,242 Reads 9 Shares
Recently, I had the pleasure of working with Dave Ridley, who spent 27 years with Southwest Airlines as a senior executive in a variety of operational, commercial, and staffing roles.
- Jason Conrad
- 22,504 Reads 1,014 Shares
New Technomic Study Finds That Consumers Blame Restaurants For Third-party Delivery Service Mistakes
- Multi-Unit Franchisee
- 18,444 Reads 14 Shares
Sibling Partnerships In Business Can Be Challenging And Even More Complicated When Trying To Draw Lines Between Personal And Business Relationships.
- Champ and Kendall Rawls
- 20,743 Reads 1,014 Shares
If your business is on a calendar year, you've finished your first-quarter operations. Hopefully, your accountant or bookkeeper gave you your financial reports by April 15--both an income statement and a balance sheet--and you spent time reviewing them.
- Rod Bristol
- 19,756 Reads 1 Shares
How financing and site selection strategies play a significant role in multi-unit franchisee expansion.
- John T. Hewitt
- 18,190 Reads 13 Shares
Former corporate America exec Todd Mulvahill, and his wife and partner Kelly, have a unique way of hiring, training, and retaining employees at their Papa Murphy's locations.
- Multi-Unit Franchisee
- 10,034 Reads 2 Shares
Former NFL linebacker Bryan Scott has two things on his mind these days: 1) building a successful chain of Title Boxing Club franchises in the Atlanta area, and 2) overseeing the company he co-owns, Noene USA, which sells a line of high-tech, ultra shock-absorbing insoles.
- Kerry Pipes
- 13,157 Reads 1 Shares
Texas-Based Franchisee Awarded Newk's Eatery's Franchisee of the Year award and Recognized for Zero Leadership Turnover and Highest Overall Guest Response in the Chain's 12-Year History.
- Multi-Unit Franchisee
- 12,439 Reads 1 Shares
Dairy Queen and Huddle House Multi-Brand Franchisee Adds Second Huddle House As He Takes Over An Existing South Carolina Location.
- 15,467 Reads
Van Jakes played cornerback in the NFL for eight years, routinely pestering receivers up and down the field while playing for the Kansas City Chiefs, New Orleans Saints, and Green Bay Packers.
- Kerry Pipes
- 14,308 Reads 3 Shares
Iraq Vet Business Owner Testifies Before House Small Business Subcommittee Of Risk Due To Overreach Of NLRB.
- 8,255 Reads
When we last visited with Dawn Lafreeda in mid-2012 she was operating 70 Denny's restaurants in six states and had been adding restaurants, even through the Great Recession.
- Kerry Pipes
- 13,749 Reads 1 Shares
Bill Spae has spent four decades in franchising and is currently the second largest Dairy Queen franchisee in the system.
- Multi-Unit Franchisee
- 10,956 Reads 2 Shares
Mike Pietrzyk has always loved contributing to charitable causes. So it wasn't surprising that a decade ago the Firehouse Subs area representative came up with the idea of selling his restaurants' empty 5-gallon pickle buckets, rather than tossing them out.
- Kerry Pipes
- 8,926 Reads
Innovation in non-traditional locations defines Gina Puente's approach to business. When we profiled her in 2010, she told us how her family business, Puente Enterprises, had created La Bodega Winery, a winery in an airport, in the mid-1990s.
- Kerry Pipes
- 8,691 Reads
Tom Garrett breaks down his 30 years with Arby's--first as an assistant manager, then as the brand's largest franchisee, and finally as CEO of the franchisor--this way: "I like to say that 25 of those years were great, 3 were mediocre, and 2 were miserable--in that order."
- Debbie Selinsky
- 15,273 Reads 6 Shares
Franchising is full of creative entrepreneurs and marketers. With creativity, however, comes the desire to explain franchising in terminology that differentiates a brand from its peers.
- Paul Wilbur
- 7,687 Reads
Former NFL Cornerback "Retires" To Franchising And Now Shows Other Pro Athletes How They Can Do It, Too.
- Multi-Unit Franchisee
- 21,685 Reads 76 Shares
Gina Puente creates success non-traditionally through unique brands and airport locations.
- Kerry Pipes
- 9,458 Reads
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