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Robert Schermer, Jr., left his career in corporate finance 18 years ago to join Meritage Hospitality Group in Grand Rapids, Mich. In 1998, the company operated 22 Wendy's restaurants in Michigan; today it operates 177 in 8 states and also has four original casual dining concepts.
  • 24,673 Reads 11 Shares
Does it bother you when customers walk into your stores with no intention of buying anything? John DiJulius strongly suggests adjusting your attitude.
  • John DiJulius
  • 3,550 Reads 35 Shares
Social media marketing news you can use. This week: 1) Twitter offers new customer support features for businesses; 2) Instagram Stories allows new photo posting options; 3) Snapchat's top 50 marketers provide tips for businesses seeking to better engage customers; 4) Google rolls out Allo to compete with Siri, Echo, and Cortana.
  • Daniel Lieberman
  • 2,315 Reads
As chair of Arby's largest franchisee, Jeff Davis has led his family-owned business to new heights. Davis is quick to say the restaurant business is in his DNA...
  • By Helen Bond
  • 32,075 Reads
When he was 16, Ed Wolak perfected the art of baking hand-cut donuts on the night shift at Dunkin' Donuts. He's been a single-minded brand ambassador ever since.
  • Helen Bond
  • 33,304 Reads 1 Shares
In researching the use of big data in franchising outside the U.S., we asked two leading franchise development executives abroad to tell us how this it being used where they are.
  • William Edwards
  • 6,138 Reads 3 Shares
Investing in your people builds a strong foundation and helps sustain future growth of your business. It can also help you identify and motivate highly qualified team members who could be the key to your future succession.
  • Kendall Rawls
  • 27,183 Reads 1,023 Shares
Franchisors, take note! Your franchisees have the ability to own a moment--many moments in fact. For example, the moment an office team needs to take a working lunch and an intern types "sandwiches" into Google Maps..
  • Lauren Reid
  • 3,149 Reads 2 Shares
Congress brings small business relief by passing legislation to delay DOL overtime regulations for 6 months. America's 730,000-plus franchise establishments employing nearly 7.6 million workers now have until June 1, 2017 before implantation of overtime rule. 
  • Multi-Unit Franchisee
  • 12,420 Reads 12 Shares
Cousins Subs reboots after 44 years, laying the foundation for expansion into new markets.
  • Christine Specht
  • 4,065 Reads 5 Shares
So many good things are happening so quickly in franchising these days, it's hard to keep up (even for us!). So welcome to "Good News!" - our monthly roundup of franchise growth, finance, international expansion, milestones, and other positive news from franchisors large, medium, and emerging.
  • Eddy Goldberg
  • 2,742 Reads
Jersey Mike's Subs
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When Tropical Smoothie Cafe pondered an ingredient upgrade to a popular smoothie, the brand turned to data for direction.
  • By Helen Bond
  • 3,399 Reads 9 Shares
After decades of seemingly inviolable correlations, shifts in markets, demographics, interest rates, and politics suggest that change may be in the offing.
  • Carol M. Schleif
  • 26,246 Reads 8 Shares
There is much discussion in marketing circles about how brick-and-mortar businesses can compete with the pricing and convenience of e-tailing.
  • Kay Ainsley
  • 2,413 Reads 2 Shares
Last month's Franchise Leadership & Development Conference returned to Atlanta for the largest event in 18 years, boasting a total of 460 attendees and close to 300 franchisors, representing 169 brands.
  • Franchise Update Media
  • 7,594 Reads 1 Shares
Technology can offer multi-unit franchisees many cost-saving and streamlining opportunities but best practices must be weighed against each franchisee's needs and specific business challenges.
  • Rick Thompson
  • 25,503 Reads 9 Shares
At the end of 2015, IBM released a white paper highlighting 10 key marketing trends for 2016. Let's see how they did.
  • IBM Marketing Cloud
  • 3,563 Reads 7 Shares
Social media marketing news you can use. This week: 1) Social media giants Facebook, Twitter, and Instagram move to control online bullying, hate speech, and other abuse; 2) Snapchat's Snap Audience Match offers marketers new behavioral targeting tools; 3) Why 11 million young people quit Facebook; 4) Yahoo Gemini boosts search advertisers' ability to retarget; and 5) President Barack Obama reflects on the changes smartphones and social media have made in empowering "ordinary people."
  • Daniel Lieberman
  • 2,862 Reads 2 Shares
Mara Fortin has become a vocal advocate for franchising. In 2015, the IFA recognized the Nothing Bundt Cakes multi-unit franchisee for her work with its second annual Franchise Action Network "FAN of the Year" award, acknowledging her "consistent voice in speaking to the media and lawmakers about the recent NLRB joint employer ruling" and her work to "protect, promote, and enhance" franchising.
  • Multi-Unit Franchisee
  • 47,217 Reads 10 Shares
Nader Masadeh didn't like what he saw at one of his franchise locations when we was featured on CBS television's "Undercover Boss" a few months ago. So the Buffalo Wings & Rings president and CEO promptly stepped out of his disguise to handle the problem.
  • Kerry Pipes
  • 4,772 Reads 2 Shares
Since the turn of the century, I would highlight three fundamental trends within the franchise business model. The first is adaptability, which has a wonderful positive attribute but a dark side as well.
  • Darrell Johnson
  • 29,873 Reads 1 Shares
Hungry Howie's Pizza
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Hungry Howie's Pizza
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What to look for in a business lender, and why it's important to find the best lender and not just the best rate.
  • Multi-Unit Franchisee
  • 22,629 Reads 1 Shares
Ranking the most multi-friendly brands
  • Multi-Unit Franchisee
  • 4,049 Reads 2 Shares
If you are willing to invest your time and capital in the proper areas, the challenges are reduced, risks minimized, and growth and the sustainability of your business can be greatly enhanced.
  • By Kendall Rawls
  • 23,654 Reads 2 Shares
Minimum wage increases are threatening to erode profit margins and shake up the business model for many brands, but finding a sustainable solution is not easy. Michael Seid examines the situation from his seat on Connecticut's Low Wage Employer Advisory Board.
  • Michael Seid
  • 5,015 Reads 58 Shares
If you want to see the positive influence of Hardee's franchisee Dan Ponder at work, look no farther than his hometown of Donalsonville, population 3,000.
  • Helen Bond
  • 39,600 Reads 44 Shares
6 things you can do to make your brand indispensable, build brand loyalty, and keep your franchisees' customers coming back.
  • John DiJulius
  • 2,860 Reads
We all get the calls: "What's the best franchise these days?" How do you answer that? Usually, the answer is a muddled, meandering set of comments.
  • Darrell Johnson
  • 3,047 Reads 1,014 Shares
When it comes to a successful social media strategy, Valerie Kinney's advice for franchisors is succinct. "Stay focused, yet nimble," says Kinney, vice president of marketing for CertaPro Painters.
  • Helen Bond
  • 5,070 Reads 1 Shares
JAE Restaurant Group acquires 97 additional locations from Wendy's corporate making the multi-unit franchisee company one of South Florida's largest employers with over 5,000 employees and 177 locations throughout Florida, Texas, and New Mexico.
  • Multi-Unit Franchisee
  • 23,416 Reads 4 Shares
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