In 1963, women's advocate Betty Friedan wrote in her book, The Feminine Mystique, that women were preparing to break new barriers. Friedan lived to see her prophecies come true before her death earlier this year. And nowhere are the broken barriers more apparent than in multi-unit franchising.
Linda C. Ray
State regulators across the country are out to blur the distinction between franchisors and employers. If they succeed, they could crimp the growth of one of the franchise industry's hottest segments: franchise providers of janitorial, security guard, industrial gardening, delivery, and other services to commercial clients.
Barry Kurtz and Richard Rosenberg
Web-based Performance Dashboards give you the power to analyze information about the performance of your business and the key activities you manage. As the name dashboard suggests, these are web-based tools that continuously display the current state of your key business metrics. And among the most vital signs of your business health are customer satisfaction scores and customer loyalty trends.
The surest way to lose a good employee is to leave him or her up in the air about what the job is and how to do it.
March 30th marked another celebration of outstanding achievement in multi-unit franchising when the 2006 FAB Awards were presented to four franchisee winners who demonstrated a level of performance resulting in significant contributions to franchisor systems. At the JW Marriott Las Vegas Resort, Spa & Golf, attendees got to see franchising at its best at the Fifth Annual Multi-Unit Franchising Development Conference & Expo.
"Our first salon was a real struggle," explains Doug Barnes. "There were times when we didn't know if we'd have enough money to get through the next day." But those hard times helped forge a determination that he and his wife Elizabeth rely on still today. And it must be a formula that works because today, Barnes operates 26 Cost Cutters and three Supercuts locations throughout Nebraska and Iowa, and Regis Corporation, the parent company of Cost Cutters and Supercuts, just recognized him with its 2005 Multi-Concept Franchisee of the Year Award.
You have spent a lifetime setting and achieving goals, working plans, and building your business. You are well versed in the intricacies of managing scores of employees and multiple franchise units. You know real estate financing, cash flow statements, balance sheets, and the complexities of business accounting. You have dealt with personnel law, planning commissions, unemployment insurance filings, and periodic loan reviews. In short, you have been incredibly successful and you are fiscally astute.
So many companies today train their employees to "duplicate" the customer experience, to treat every person who walks through the door exactly the same way. I have seen too many companies fail using this strategy. Forget about what is easier to train your employees to do: not every customer wants the same experience.
UPS Capital Business Credit, the financing arm of UPS, recently announced it is adding franchise finance capabilities to its portfolio of small business offering.