Franchise Guide: People - Franchising.com

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People

Every franchisee who relies on hourly employees has struggled with finding good, dependable staff and managers. There are some tricks of the trade, techniques, and processes that can help you interview better, hire smarter, train better, and retain longer. Successful franchisees are the ones with great employees who are passionate about the brand, its customers, the people they work for, and their own career advancement.

Find tips and insight from human resources experts, franchisees, and franchisors who know what it takes to hire, train, and retain top-performing employees.

When Tony Lutfi was asked back in 2009 where he'd like to be in five years, he said 100 units.
  • Kerry Pipes
  • 4,753 Reads 1,020 Shares
In my 20-plus years of teaching and consulting with business owners and hiring managers about how to "hire tough so they can manage easy," I've discovered there are 10 commonplace mistakes almost everyone makes that are guaranteed to result in bad hiring decisions and waste untold time, money, and effort.
  • Mel Kleiman
  • 7,658 Reads
If President Obama decided to name an Ambassador of Franchising, John "JD" Draper, with his dapper attire, mile-wide smile, and booming voice would surely make the "short list" of top candidates.
  • Debbie Selinsky
  • 5,204 Reads
Managers are often task-oriented, and not necessarily focused on their employees. Leaders on the other hand are people-oriented;
  • Timothy Bednarz
  • 7,086 Reads 533 Shares
You might assume that Jo McCabe has a background in home repairs. The co-owner of Mr. Handyman and the system's 2010 Franchisee of the Year, serves the Prince William and southern Fairfax counties in Virginia.
  • Multi-Unit Franchisee
  • 7,586 Reads 1,021 Shares
When Brandon Jones was in the third grade, his teacher asked the class to write about what they wanted to be when they grew up.
  • Kerry Pipes
  • 11,593 Reads 20 Shares
Creating a customer-focused culture requires strategy and constant review. Each year you should review your goal setting and organizing efforts.
  • Lisa Ford
  • 4,681 Reads 36 Shares
All employees are unique in what motivates them to perform to their capacity and excel in their profession.
  • Timothy Bednarz
  • 18,902 Reads 4 Shares
Kelly Saxton remembers his very first job flipping burgers at his grandfather's diner in South Hutchinson, Kansas.
  • Multi-Unit Franchisee
  • 14,737 Reads 1,022 Shares
When one brand just won't do, growth-hungry franchisees add new ones. And why not?
  • Kerry Pipes
  • 5,297 Reads 44 Shares
Jay Staggs is sailing high these days with his EagleRider motorcycle rental franchise in Washington, DC.
  • Multi-Unit Franchisee
  • 3,915 Reads 26 Shares
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When it comes to recruiting and selecting new hires, it's amazing how many astute business owners and managers repeatedly shoot themselves in the foot.
  • Mel Kleiman
  • 4,665 Reads 37 Shares
Just a couple of years ago Tom McDonald was a Burger King franchisee worried about the brand's need to keep up with the times. But he felt like no one was listening to his concerns.
  • Multi-Unit Franchisee
  • 4,947 Reads 140 Shares
Richard Martinez and his brother George served together during the first Gulf War. Now the two are serving together in a different kind of endeavor - franchising.
  • Multi-Unit Franchisee
  • 4,110 Reads 113 Shares
David Grimaud grew up in the car repair business. His father, Joe, operated a Midas shop in Alexandria, La., where David spent many days working as a teenager.
  • Kerry Pipes
  • 6,842 Reads 105 Shares
Don Copus likes to roll up his sleeves and get in the game with his employees, literally.
  • Multi-Unit Franchisee
  • 5,045 Reads 2 Shares
Kevin and Laurel Wilkerson are Marco's Pizza franchisees in Broken Arrow, Oklahoma. They like to do things together.
  • Multi-Unit Franchisee
  • 6,602 Reads 1,014 Shares
Operating a successful franchise business is challenging enough. Add in family members and things can get really interesting.
  • Michele Chandler
  • 8,043 Reads
In 2009 we profiled Tony Lutfi and asked him our routine question about where he'd like to be in five years. At the time he had 52 units and told us he would like to be at 100.
  • Kerry Pipes
  • 9,743 Reads
David Grimaud's father, Joe, operated a Midas shop in Alexandria, La., where David spent many days working as a teenager.
  • Kerry Pipes
  • 10,736 Reads 4 Shares
Angel Cartagena was a cable TV project manager traveling between New York, New Jersey, and Puerto Rico and working more than 70 hours every week.
  • Multi-Unit Franchisee
  • 4,522 Reads 85 Shares
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Michael Decker now operates an Expedia CruiseShipCenters franchise in Orlando, Florida, but he says it was his military experience that provided the crucial background he needed to become a successful franchisee.
  • Multi-Unit Franchisee
  • 6,704 Reads 1,023 Shares
The 14-year-old Michael Knobelock was not just selling newspaper subscriptions in his native Houston but he was racking up awards as top salesman, earning between $400 and $500 a week in the 1970s.
  • Kerry Pipes
  • 4,832 Reads 61 Shares
As founder and executive chairman of The Saxton Group in Dallas, Kelly Saxton has taken a family approach to building a business that has opened and operated more than 100 restaurants in his 30-year career.
  • Helen Bond
  • 7,705 Reads 252 Shares
To Glenn Mueller, franchising at its core is a partnership. And as the largest single franchisee in the Domino's Pizza system at 135 units, he's a great partner to have.
  • Kerry Pipes
  • 19,755 Reads 6 Shares
The New Year has just arrived and now is the time many revaluate life and career. Most people think about their careers as an occupation but few view their careers as a vocation.
  • Multi-Unit Franchisee
  • 6,923 Reads 1,014 Shares
Veterans make great franchisees. Organized, disciplined, determined - all characteristics that suit them for franchising. Chris Rolen is a great example.
  • Multi-Unit Franchisee
  • 5,477 Reads 1,014 Shares
When Burger King set out to revamp its menu, it made sense that Tom McDonald would have some input.
  • Helen Bond
  • 10,926 Reads 1 Shares
Taking risks is a part of life for Greg Mooneyham. He is, after all, a former Air Force fighter pilot.
  • Multi-Unit Franchisee
  • 9,566 Reads 493 Shares
At least six times a year, Don Copus gathers his Hungry Howie's employees for a corporate outing where you may find the Berkley, Mich.-based franchisee batting for one softball team, pitching for the other, or manning the grill.
  • Helen Bond
  • 10,223 Reads 4 Shares
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