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Browse our selection of franchise articles and features to help further your knowledge in opening and operating a franchise business. Our exclusive features cover the , , , , , , and site of the franchise business. Written by the editorial team that produces Franchise Update Magazine and Multi-Unit Franchisee Magazine, the franchise industries premier magazines.

In 2009 we profiled Tony Lutfi and asked him our routine question about where he'd like to be in five years. At the time he had 52 units and told us he would like to be at 100.
  • Kerry Pipes
  • 9,930 Reads
I am often asked how I define exceptional customer service. Here it is in a nutshell: Speed, price, and technology--all built around service.
  • John Tschohl
  • 4,908 Reads 32 Shares
As we pass the five-year anniversary of the start of the economic recession in December 2007, many observers focus on what was lost
  • Multi-Unit Franchisee
  • 4,386 Reads 10 Shares
David Grimaud's father, Joe, operated a Midas shop in Alexandria, La., where David spent many days working as a teenager.
  • Kerry Pipes
  • 11,021 Reads 4 Shares
Angel Cartagena was a cable TV project manager traveling between New York, New Jersey, and Puerto Rico and working more than 70 hours every week.
  • Multi-Unit Franchisee
  • 4,676 Reads 85 Shares
In our line of work, we see a lot of ugly financial statements. Not ugly in the sense that the business is performing poorly (well, we see some of those too!), but ugly in the sense that they contain glaring bookkeeping errors.
  • Steve Lefever
  • 5,134 Reads 1,014 Shares
Capriotti's Sandwich Shop has been named one of Technomic's Top 100 Sandwich Chains and received Sandelman's Award of Excellence for Customer Service.
  • Jack Mackey
  • 7,160 Reads 1,023 Shares
Michael Decker now operates an Expedia CruiseShipCenters franchise in Orlando, Florida, but he says it was his military experience that provided the crucial background he needed to become a successful franchisee.
  • Multi-Unit Franchisee
  • 6,826 Reads 1,023 Shares
The process of organizational change is complex. A number of associated factors have the ability to impact the organization's overall ability to successfully evolve.
  • Timothy Bednarz
  • 8,185 Reads 3 Shares
The 14-year-old Michael Knobelock was not just selling newspaper subscriptions in his native Houston but he was racking up awards as top salesman, earning between $400 and $500 a week in the 1970s.
  • Kerry Pipes
  • 4,934 Reads 61 Shares
Millennials provide a unique challenge for businesses today. Many business operators are struggling to understand this generation and how to get the most out of the employer-employee relationship.
  • Jennifer Kushell
  • 4,197 Reads 91 Shares
Vocelli Pizza
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As founder and executive chairman of The Saxton Group in Dallas, Kelly Saxton has taken a family approach to building a business that has opened and operated more than 100 restaurants in his 30-year career.
  • Helen Bond
  • 7,864 Reads 252 Shares
October marked an infamous anniversary on Wall Street. Twenty-five years ago, the unthinkable happened when the Dow Jones Industrial Average dropped a record 106 points to end the trading week at just under 2500.
  • Carol Schleif
  • 4,438 Reads 4 Shares
With an estimated 1.8 zettabytes of information created and stored in 2011 alone, there has never been a more opportune time for hackers to challenge franchise data security, according to a DC Digital Universe study.
  • Peter Clark
  • 8,709 Reads 390 Shares
To Glenn Mueller, franchising at its core is a partnership. And as the largest single franchisee in the Domino's Pizza system at 135 units, he's a great partner to have.
  • Kerry Pipes
  • 20,010 Reads 6 Shares
The New Year has just arrived and now is the time many revaluate life and career. Most people think about their careers as an occupation but few view their careers as a vocation.
  • Multi-Unit Franchisee
  • 6,998 Reads 1,014 Shares
Great leaders are passionate. They possess an absolute love for what they do. Apple's Steve Jobs observed, "I don't think of my life as a career... I do stuff.
  • Timothy Bednarz
  • 6,433 Reads 1 Shares
Veterans make great franchisees. Organized, disciplined, determined - all characteristics that suit them for franchising. Chris Rolen is a great example.
  • Multi-Unit Franchisee
  • 5,521 Reads 1,014 Shares
Litigation is America's fastest growing business because plaintiffs have everything to gain and nothing but a few hours to lose, says Hillel Presser, author of Financial Self-Defense (Revised Edition).
  • Multi-Unit Franchisee
  • 4,635 Reads 1 Shares
Welcome to 2018. The future of franchising is upon us. What does the landscape look like?
  • Dean Zuccarello
  • 8,333 Reads 2 Shares
When Burger King set out to revamp its menu, it made sense that Tom McDonald would have some input.
  • Helen Bond
  • 11,141 Reads 2 Shares
Potbelly Sandwich Works
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Taking risks is a part of life for Greg Mooneyham. He is, after all, a former Air Force fighter pilot.
  • Multi-Unit Franchisee
  • 9,749 Reads 493 Shares
Franchisees nationwide are looking for new ways to cut costs and improve efficiency. Payroll is an easy, and yet often overlooked, opportunity for companies to make operational changes that will have a direct, measurable impact on the bottom line.
  • Matt Merriam
  • 5,261 Reads 134 Shares
In a recent survey, workplace expert Michelle McQuaid found that 65 percent of workers in the United States would be happier if they had a boss who recognized their good work
  • John Tschohl
  • 6,133 Reads 270 Shares
Franchise business growth will slow down a bit in 2013 yet will continue to outpace growth in other business sectors, according to an IHS Global Insight report prepared for the International Franchise Association Educational Foundation.
  • 5,639 Reads
At least six times a year, Don Copus gathers his Hungry Howie's employees for a corporate outing where you may find the Berkley, Mich.-based franchisee batting for one softball team, pitching for the other, or manning the grill.
  • Helen Bond
  • 10,351 Reads 5 Shares
Franchising is big. And so are some of its franchisees. Just take a look at our "Mega 99" list (page 54) and you'll see what we mean!
  • Multi-Unit Franchisee
  • 6,417 Reads 1,023 Shares
Ellen Hui spent years as a multi-brand franchisee in the San Francisco Bay area. Following the sale of her business, she has turned to helping franchisors and franchisees improve their operational efficiencies.
  • Multi-Unit Franchisee
  • 5,625 Reads 85 Shares
Last time leadership authority Roxi Hewertson, President & CEO of the Highland Consulting Group, detailed five behaviors and attitudes that show up consistently in successful leaders.
  • Multi-Unit Franchisee
  • 10,367 Reads 1,039 Shares
Pam Wolfe loves to cook. So much so that when she first began operating Papa Murphy's Take'N'Bake Pizza franchises 15 years ago you could almost always find her in the company kitchen
  • Helen Bond
  • 4,623 Reads 1 Shares
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