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Franchise Articles

Browse our selection of franchise articles and features to help further your knowledge in opening and operating a franchise business. Our exclusive features cover the , , , , , , and site of the franchise business. Written by the editorial team that produces Franchise Update Magazine and Multi-Unit Franchisee Magazine, the franchise industries premier magazines.

One of the questions I hear most often from executives is "How do I motivate my employees to do the things I want them to do?"
  • Nido Qubein
  • 8,441 Reads
Effective performance plans must detail the specific actions leaders and employees must follow to accomplish the goals and objectives set within it.
  • Timothy Bednarz
  • 47,644 Reads 9 Shares
I find it amazing that the delivery of high quality customer service is so uncommon even with all the talk and focus on the topic.
  • Lisa Ford
  • 5,833 Reads 429 Shares
Johnny Collins is a man of faith and endurance. He knows what kind of hard work and dedication it takes to run a marathon, serve as a firefighter, and work as a security officer.
  • Multi-Unit Franchisee
  • 6,051 Reads 160 Shares
Franchisors recognize the best performers in their system with a Franchisee of the Year award (or equivalent).
  • Eddy Goldberg
  • 5,440 Reads 14 Shares
Today's economy has resulted in some brutal price wars that make it difficult, if not impossible, for many companies to raise prices.
  • Steve LeFever
  • 30,741 Reads 6 Shares
We have made progress digging our way out of the pit of economic meltdown we tumbled into in 2007, but we certainly have a long way to go before we experience the vibrant economy we enjoyed in much of the 1990s and the early to mid-2000s.
  • Dean Zuccarello
  • 6,676 Reads 1 Shares
After earning a degree in computer science from the University of Delaware, Craig Colby set up his own consulting and programming business for the first decade of his career.
  • Kerry Pipes
  • 11,082 Reads 2 Shares
When Chirag Patel left India 15 years ago, he had mixed feelings about leaving his home and his parents.
  • Debbie Selinsky
  • 5,224 Reads 1,014 Shares
At the recent Multi-Unit Foodservice Operators Conference, Service Management Group (SMG) conducted interviews with executives on how their customer satisfaction efforts are working.
  • Jack Mackey
  • 8,710 Reads 1,014 Shares
Steve Jobs was a master at many things. He built Apple into a multi-billion giant, and he did it in large part because of the people he hired.
  • John Tschohl
  • 5,934 Reads 2 Shares
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Along with the existence of positive and constructive team roles, negative and destructive agendas can emerge that undermine the ability of individual teams to function and perform adequately.
  • Timothy Bednarz
  • 6,666 Reads 206 Shares
Franchising can be a tough business. Franchise growth and expansion can be even tougher. More and more brands - and franchisees - are fighting for space and market share today and certain markets are saturated with operators.
  • Kerry Pipes
  • 11,042 Reads 1,014 Shares
Sunita Sagar got her first shot at franchising in 2007, when she was given the chance to buy an underperforming Denny's in Campbell, Calif.
  • Multi-Unit Franchisee
  • 4,881 Reads 3 Shares
Anil Yadav has graced the pages (and one cover) of Multi-Unit Franchisee magazine twice before.
  • Kerry Pipes
  • 9,837 Reads 1 Shares
I am convinced that someday the franchising community will finally get around to unleashing its biggest competitive strength: unit predictability.
  • Darrell Johnson
  • 4,899 Reads 1 Shares
Since national health care reform was signed into law in March 2010, it has generated strong reaction from multi-unit franchisees and small-business owners across the nation.
  • Debbie Selinsky
  • 5,419 Reads 1 Shares
When we talk about customer service, we usually think about how we deal with the people who walk through our doors--both physical and virtual--to purchase our products and services.
  • John Tschohl
  • 25,098 Reads 44 Shares
Procrastination is like a virus. It creeps up on you slowly, drains you of energy, and is difficult to get rid of if your resistance is low.
  • Dr. Tony Alessandra
  • 6,025 Reads 1,014 Shares
Effective leadership is based on ongoing input and feedback. Where 20 years ago managers rarely asked for input, today effective leaders are regularly seeking and receiving employee feedback.
  • Timothy Bednarz
  • 5,049 Reads 240 Shares
Gavin Hart loves his Dairy Queen vanilla cones and Dunkin' Donuts coffee. But he also loves to see his customers enjoy them, too.
  • Debbie Selinsky
  • 5,689 Reads 360 Shares
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The cost of credit card data compromise has risen nearly 70 percent since 2010 (Cost of Cyber Crime Study, 2011).
  • Gary Glover
  • 5,834 Reads 1 Shares
It's fitting that Johnny Collins runs marathons. The persistence and long-term training needed to finish a 26.1-mile race is mirrored in Collins' long, difficult quest to start his own business.
  • Tracy Staton
  • 5,751 Reads 1 Shares
The Coalition of Franchisee Associations (CFA) has recently added two new franchisee association groups to its ranks.
  • Multi-Unit Franchisee
  • 4,994 Reads
Managers are inundated with a high volume of information and required to make multiple decisions daily.
  • Timothy Bednarz
  • 16,983 Reads 2 Shares
What customers value most changes constantly, and the pace of change has increased exponentially with the economic recession, says marketing/management expert and best-selling author Jaynie L. Smith.
  • Jaynie L. Smith
  • 4,583 Reads 144 Shares
Robert Branca, Jr., is part of the Dunkin' Donuts family...seriously. Branca and his family own 60 Dunkin' Donuts in New England.
  • Multi-Unit Franchisee
  • 5,235 Reads 53 Shares
One brand, two brands, three brands, more. When it comes to growth and expansion, that's exactly what many multi-unit operators have in mind.
  • Kerry Pipes
  • 12,268 Reads 6 Shares
Is anybody else as fed up as I am with hearing about how bad things are? Let's get on with it already and start focusing on what we can do to survive--and thrive--in the new reality.
  • Carol Schleif
  • 6,135 Reads 62 Shares
In the current economic climate, where businesses are merging, downsizing, and outsourcing at mind-boggling rates, it's hard to maintain your leadership equilibrium.
  • Joelle Jay, Ph.D.
  • 4,734 Reads 111 Shares
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