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Customer service expert John Tschohl offers 6 customer service principles that empower employees and build better businesses.
  • Multi-Unit Franchisee
  • 23,187 Reads 1 Shares
Southwest Airlines, a perennial leader in customer service management, offers many lessons for franchise brands interested in increasing customers, sales, and profitability.
  • John Tschohl
  • 8,236 Reads 3 Shares
In this age of digital analytics, modern marketers still can gain many valuable insights from that "old school" tool: the live, in-person, one-on-one telephone call! Here are 10 insights for your consideration.
  • Amber Tiffany
  • 4,399 Reads
What franchisees want from corporate field support is pretty straightforward. Basic expectations include great products, marketing and brand support, ongoing training, site selection, purchasing power for goods and services, and participation in product and program testing.
  • Debbie Selinsky
  • 8,645 Reads 2 Shares
Hiring the right team is absolutely the most important element of getting the results you want.
  • Franchise Update
  • 5,611 Reads 1,021 Shares
It seems we read about more and more franchise acquisitions every day, where one franchisee becomes larger by purchasing another. Franchisees seem to be growing ever greater in size, with fewer small franchisees in the marketplace.
  • Dean Zuccarello
  • 10,514 Reads 2 Shares
The data breach reported by Jimmy John's last September affected just over 10 percent of the company's locations, but the bad press and customer fallout affected the entire chain.
  • Rick Dakin
  • 3,113 Reads 1 Shares
Longtime friends team up to offer three franchise food brands in Charlotte Douglas International Airport in Charlotte, N.C.
  • franchise, franchising, multi unit franchising, franchise update, mult-unit franchisee
  • 9,307 Reads 1 Shares
Captain D's joins forces with Share Our Strength's Dine Out for No Kid Hungry campaign to help to put an end to childhood hunger in America.
  • 4,767 Reads
3 tips on integrating technology into your sales process from Tim Courtney, vice president of franchise development at CruiseOne.
  • Kerry Pipes
  • 3,986 Reads
So many good things are happening in franchising these days, it's hard to keep up! So welcome back to "Good News" - our monthly roundup of franchise growth, finance, emerging concepts, and other positive news from franchisors large, medium, and emerging.
  • Eddy Goldberg
  • 3,668 Reads
McAlister's Deli
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McAlister's Deli
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McAlister's Deli
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teve Sager knows a good idea when he sees one. The franchise veteran championed Subway's innovative $5 footlong sandwich as a nationwide promotion and pioneered the brand's use of speedy ovens to offer customers toasted subs in a flash.
  • Helen Bond
  • 6,785 Reads 7 Shares
Good news! The economy is growing again. However, expanding businesses are often in greater peril than those that have suffered through a challenging economy and declining revenues.
  • Rod Bristol
  • 18,443 Reads 1 Shares
Mike Bidwell is a leader who is clear, pragmatic, and to the point. "I'm passionate about creating opportunities for others to grow," says the 57-year-old president and CEO of The Dwyer Group.
  • Kerry Pipes
  • 4,199 Reads
This past September Value Place, the largest economy, extended-stay hotel brand in the U.S., named Kelly Poling executive vice president and chief marketing officer.
  • Kerry Pipes
  • 4,987 Reads 1 Shares
Franchisee brings very first Capriotti's Sandwich Shop location to the state of Washington.
  • Multi-Unit Franchisee
  • 15,695 Reads 1,023 Shares
15 franchisee associations team up with IFA to oppose Department of Labor's proposed changes to overtime regulations.
  • Multi-Unit Franchisee
  • 13,853 Reads
Digital ordering has taken a giant leap forward, but Noah Glass, founder of Olo (online ordering), says that for foodservice brands it's only the beginning.
  • Noah Glass
  • 2,676 Reads
Social media marketing news you can use. This week: Is Facebook ripping off businesses?; Snapchat's user demographics force advertisers to take it more seriously; Deez Nuts for President?
  • Daniel Lieberman
  • 3,045 Reads
When it comes to creating a successful corporate culture, veteran Jiffy Lube franchisee Richard Paek has found that seeing does lead to believing.
  • Helen Bond
  • 14,067 Reads 9 Shares
Franchise Update mystery shoppers, posing as qualified prospects, surveyed attendees at the 2014 Leadership & Development Conference for best practices in lead generation, follow-up, and recruitment.
  • Debbie Selinsky
  • 5,367 Reads 4 Shares
MSA Worldwide
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MSA Worldwide
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MSA Worldwide
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Sports-loving partners Tim Clougherty and Keith Fogleman bring Sports Image franchise to North Carolina to help youth sports and athletic programs raise money and acquire new equipment.
  • Multi-Unit Franchisee
  • 12,182 Reads
Litigation resulting from mandatory system changes can be eliminated (or at least reduced significantly!) by following these four tips.
  • Cheng Cohen
  • 8,430 Reads 1,014 Shares
IFA is seeking a Labor Department explanation of applying a new standard of joint employer at OSHA and conspiring with unions and NLRB.
  • Multi-Unit Franchisee
  • 6,703 Reads
How to sign your best franchise candidates by fulfilling their real needs during the sales process.
  • Jim Bender
  • 3,306 Reads 14 Shares
Rebranding a major chain is never easy, but when your brand's historic roots run deep, there is even more on the line.
  • Tim Pulido
  • 8,620 Reads 2 Shares
Franchising is easy: all it takes is a lot of blood, sweat, and overcoming fears to open and successfully operate a franchise unit--not to mention multiple units of a single brand.
  • Kerry Pipes and Eddy Goldberg
  • 9,319 Reads 1 Shares
The banking industry is increasing its conventional business lending activity. Since the recession, banks have focused on lower-risk businesses, which translates into larger businesses with good track records.
  • Darrell Johnson
  • 4,092 Reads 1 Shares
Newk's Eatery looks to raise awareness of ovarian cancer and fundraising for the disease by growing its "Newk's Cares" initiative during Cancer Awareness month in September.
  • Multi-Unit Franchisee
  • 9,302 Reads
Brightway Insurance establishes $20 million financing agreement with SunTrust Bank in an effort to speed up the brand's national expansion.
  • Multi-Unit Franchisee
  • 7,118 Reads
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