Q4 | 2011

Dominant, Dazzling, and Delightful

Virtual Issue

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COVER STORY

Dominant, Dazzling, and Delightful: Six Growing Multi-Unit Operators Tell How They Do It

Franchisee Turns Franchisor: Making the Best Of Both Worlds

Project Financing: Should the Fix Be In?

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Father Knows Best: Taking The Time To Grow A Thriving Family And Business

On the cusp of turning 30, Bryan Selden was looking to grow his business.

John Carroll

Counter-Measures: Protecting Your Customers' Credit Card Data

You may not know it yet, but you are at war. An unprecedented battle rages over what you are entrusted to protect: your customer's credit card data.

David Ellis

Married with Donuts: Attorney-Turned-Franchisee Builds on Family Tradition

Robert Branca, Jr., and his family of Dunkin' Donuts multi-unit franchisees offer the kind of advertisement for franchise success that money can't buy.

Debbie Selinsky

Did Someone Say "Profits"?: Understanding the Financial Operating Cycle

It happens every year, usually in February or March. Business owners across the country meet with their accountants to review the previous year.

Steve LeFever

Improve Your Financing Chances: Adapting to Bankers' Evolving Loan Policies

Lenders establish frameworks for various types of lending: housing, personal, small business, and more.

Darrell Johnson

Growing Up Franchising: Life Is Great--Pass It Along!

In 1969, when high school senior Rodger Head took a job at a Burger King, he had no idea he was entering the business he would stick with for his entire career.

Debbie Selinsky

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Data Delivers!: Rockets, Dogs, Mommas, and Gorillas In The Mix

What changed last month in sales, costs, market share, and customer satisfaction? Data answers those questions for you.

Jack Mackey

Structurally Sound: A Timeless Approach For The 21st Century

Given that 400- to 500-point swings in the Dow have nearly become the norm rather than the exception, this is ringing even truer today than it did a quarter or two ago.

Carol Clark

Deals on Wheels: Mobile Food Trucks are Delivering The Goods

Those sanitarily questionable movable feasts that have rolled through America's cities for decades are being replaced.

Kerry Pipes

Doctor of Franchisology: Choosing Restaurants Over Medicine--and Loving It!

When Sunita Sagar was a teenager working as a part-time cashier at a Jack in the Box in California, she dreamed of the day she would become a doctor.

John Carroll

Sink or Swim?: Dealing With Underperforming And Distressed Units

When Greg Thomas decides whether to fix or ditch a financially troubled store, he typically thinks big

Helen Bond

Outstanding in the Field: The 8 Steps Of An Effective Hiring System

The best part of my job is being invited to speak to associations and corporations all over the world about the best ways to find, hire, and retain great hourly employees and their managers.

Mel Kleiman