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We're going to say something here that at first blush may seem to be complete heresy to advocates of business format franchising: the process of selecting a franchise often can fail.
  • Michael H. Seid & Michael E. Sheehan
  • 3,817 Reads
Operating a successful franchise business is challenging enough. Add in family members and things can get really interesting.
  • Michele Chandler
  • 8,105 Reads
Smart probing prevents delays and needless time spent working with poor prospects. However, most franchisors don't engage with their prospects to gather valuable information about their attitudes, wants, impressions, and goals.
  • Steve Olson
  • 2,672 Reads 32 Shares
The 2013 Annual Franchise Development Report (AFDR) is the comprehensive research guide to sales and lead generation performance in franchise recruitment.
  • Franchise Update
  • 2,794 Reads 94 Shares
In 2009 we profiled Tony Lutfi and asked him our routine question about where he'd like to be in five years. At the time he had 52 units and told us he would like to be at 100.
  • Kerry Pipes
  • 9,835 Reads
I am often asked how I define exceptional customer service. Here it is in a nutshell: Speed, price, and technology--all built around service.
  • John Tschohl
  • 4,855 Reads 32 Shares
As we pass the five-year anniversary of the start of the economic recession in December 2007, many observers focus on what was lost
  • Multi-Unit Franchisee
  • 4,335 Reads 10 Shares
Rich Hope spent three decades in advertising and is comfortable planning marketing strategies and executing successful campaigns.
  • Kerry Pipes
  • 3,643 Reads
David Grimaud's father, Joe, operated a Midas shop in Alexandria, La., where David spent many days working as a teenager.
  • Kerry Pipes
  • 10,838 Reads 4 Shares
Angel Cartagena was a cable TV project manager traveling between New York, New Jersey, and Puerto Rico and working more than 70 hours every week.
  • Multi-Unit Franchisee
  • 4,594 Reads 85 Shares
When I joined Arby's as president in May 2010, I was eager to once again work with the roast-beef sandwich leader and pioneer, where I served as vice president of product marketing and strategic planning in the early 1990s.
  • Hala Moddelmog
  • 3,974 Reads
Wienerschnitzel
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In our line of work, we see a lot of ugly financial statements. Not ugly in the sense that the business is performing poorly (well, we see some of those too!), but ugly in the sense that they contain glaring bookkeeping errors.
  • Steve Lefever
  • 5,063 Reads 1,014 Shares
I believe marketing is the heart of every successful franchise company.
  • Megan Conway
  • 4,152 Reads 14 Shares
Janet is a savvy small-business owner. She successfully navigated her way through the recession and is enjoying steady growth.
  • Russell Trahan
  • 2,450 Reads 15 Shares
If you are tasked with building a social media dashboard to track your efforts, look no further than this post
  • Jason Miller
  • 3,115 Reads 31 Shares
Capriotti's Sandwich Shop has been named one of Technomic's Top 100 Sandwich Chains and received Sandelman's Award of Excellence for Customer Service.
  • Jack Mackey
  • 7,101 Reads 1,023 Shares
A survey conducted by Ipsos Open Thinking Exchange can help guide your business in using social media.
  • Daniel Lieberman
  • 2,734 Reads 1,014 Shares
Michael Decker now operates an Expedia CruiseShipCenters franchise in Orlando, Florida, but he says it was his military experience that provided the crucial background he needed to become a successful franchisee.
  • Multi-Unit Franchisee
  • 6,751 Reads 1,023 Shares
The process of organizational change is complex. A number of associated factors have the ability to impact the organization's overall ability to successfully evolve.
  • Timothy Bednarz
  • 8,102 Reads 3 Shares
The 14-year-old Michael Knobelock was not just selling newspaper subscriptions in his native Houston but he was racking up awards as top salesman, earning between $400 and $500 a week in the 1970s.
  • Kerry Pipes
  • 4,883 Reads 61 Shares
Just as history has a way of repeating itself, Ralph Askar has a way of leaving his mark on organizations. He's doing it again with Instant Imprints.
  • Kerry Pipes
  • 4,723 Reads
Hot Dish Advertising
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Millennials provide a unique challenge for businesses today. Many business operators are struggling to understand this generation and how to get the most out of the employer-employee relationship.
  • Jennifer Kushell
  • 4,141 Reads 91 Shares
PostNet International Franchise Corp., which turns 20 this year, entered franchising with a development culture firmly in place.
  • Eddy Goldberg
  • 2,941 Reads 1 Shares
This is the third part of a mini-series on how to better understand the psychology of franchise buyers.
  • Steve Olson
  • 2,798 Reads 81 Shares
John Metz is a franchisor (Hurricane Grill & Wings), a franchisee (Denny's, Dairy Queen, assorted hotels), a landlord, and a renter/lessee--as well as having other several business interests.
  • Eddy Goldberg
  • 5,047 Reads 4 Shares
As founder and executive chairman of The Saxton Group in Dallas, Kelly Saxton has taken a family approach to building a business that has opened and operated more than 100 restaurants in his 30-year career.
  • Helen Bond
  • 7,790 Reads 252 Shares
Ten years ago, if someone told you that the second biggest retail company by market capitalization (after Walmart) would actually be a virtual or a cloud company, you would have laughed.
  • Amit Pamecha
  • 3,591 Reads 48 Shares
Many organizations are made up of extraordinarily talented teams in development, operations, human resources, marketing, finance, and other functions, often with each function armed with their own goals and objectives.
  • Franchise Update
  • 2,793 Reads 212 Shares
October marked an infamous anniversary on Wall Street. Twenty-five years ago, the unthinkable happened when the Dow Jones Industrial Average dropped a record 106 points to end the trading week at just under 2500.
  • Carol Schleif
  • 4,404 Reads 4 Shares
With an estimated 1.8 zettabytes of information created and stored in 2011 alone, there has never been a more opportune time for hackers to challenge franchise data security, according to a DC Digital Universe study.
  • Peter Clark
  • 8,657 Reads 390 Shares
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