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Mission statement, shmission statement! Do you have a Customer Service Vision for your employees to live out every day, with every customer, in every transaction?
  • John DiJulius
  • 15,553 Reads 3 Shares
Social media marketing news you can use. This week: 1) What politicians and celebrities can teach you about brand marketing online; 2) SEO vs. SEM - which is better for you?; 3) Spruce up your Facebook cover photo for more customer engagement; 4) Snapchat video delivery is on the rise; and 5) a step-by-step visual guide on how to use Pinterest.
  • Daniel Lieberman
  • 4,558 Reads
As senior vice president and chief investment officer of Impact Properties, Shirin Kanji is in charge of all of the Tampa-based company's investment-related activities.
  • Helen Bond
  • 12,794 Reads 12 Shares
Mary Rogers likes to start things and she likes to see children learn. In 1984, she started Computer Explorers, a brand created to teach kids how to work with the newly arriving wave of personal computers.
  • Kerry Pipes
  • 3,486 Reads
World-class service companies have what I like to call a "customer bill of rights" that every person in that organization clearly knows and follows 100 percent of the time.
  • John DiJulius
  • 15,315 Reads 9 Shares
As senior vice president of marketing for School of Rock, Elliot Baldini is a perfect fit. A self-professed lifelong musician with a passion for performance, he also sports wicked marketing chops.
  • Kerry Pipes
  • 4,980 Reads 3 Shares
GPS Hospitality Promotes Founding Partner Brian Arnold To Chief Development Officer As It Continues Expanding Beyond Its 222 Burger King Locations.
  • Multi-Unit Franchisee
  • 10,577 Reads 1 Shares
Cici's Pizza is no more. Long live Cicis! CEO Darren Harris explains the brand's stem-to-stern overhaul and why the 30-year-old pizza buffet concept knew it was time for a change.
  • Darin Harris
  • 2,677 Reads
Utah The Latest State To Challenge NLRB Ruling With New Bill Establishing Franchisees As Sole Employers Of Their Workers.
  • Multi-Unit Franchisee
  • 6,560 Reads
So many good things are happening so fast in franchising these days, it's hard to keep up (even for us!). So welcome to "Good News" - our monthly roundup of franchise growth, finance, international expansion, milestones, and other positive news from franchisors large, medium, and emerging.
  • Eddy Goldberg
  • 3,879 Reads 2 Shares
Multi-unit franchisee Gary Moore has spent most of his life in the restaurant business, assuming nearly every available job title along the way.
  • Helen Bond
  • 11,789 Reads 1,021 Shares
The Human Bean
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The Human Bean
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The Human Bean
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Ross Harried has found that a "small" strategy can serve up big business success. His Maui Wowi Ka'anapali Carts (Tiki huts on wheels) are 8 feet wide, 3 feet deep, 8 feet high and can squeeze in most anywhere...
  • Helen Bond
  • 10,424 Reads 9 Shares
When the team at Franchise Update first floated the idea of highlighting female franchise founders, we didn't realize how many there are! Our list filled quickly before the day ended, and we continued to add more in the weeks that followed.
  • Franchise Update
  • 4,051 Reads 5 Shares
Yaron Goldman Has A Strategic Growth Plan That Includes A 2016 Revenue Projection In Excess Of $100 Million At His 59 Mcalister's Deli And 3 MOD Pizza Locations.
  • Multi-Unit Franchisee
  • 17,926 Reads 7 Shares
For 30 years, Cicis has been delivering unlimited pizza, pasta, salad, and dessert to every guest who enters its restaurants.
  • Darin Harris
  • 3,112 Reads
Wisconsin Pushes Back Against NLRB Overreach With Passage Of New Law Affirming The Separation of Franchisor and Franchisee Employees.
  • Multi-Unit Franchisee
  • 7,187 Reads
Brooke Budke, CMO at the rapidly expanding Title Boxing Club, shares her views on changes in social media and how her brand is adapting.
  • Brooke Budke
  • 4,483 Reads 2 Shares
Social media marketing news you can use. This week: 1) Duke's biannual CMO Survey reveals their uncertainty about the ROI from social media marketing; 2) Google axes right sidebar ads; 3) 11 tips on how to get more followers on Facebook; 4) new ways for email marketers to test for spam filters before hitting Send; and 5) 6 ways to use LinkedIn Ads to market to professionals.
  • Daniel Lieberman
  • 3,711 Reads
When we last visited with Dawn Lafreeda in mid-2012 she was operating 70 Denny's restaurants in six states and had been adding restaurants, even through the Great Recession.
  • Kerry Pipes
  • 11,697 Reads 1 Shares
Financial and first-time buyers are showing tremendous interest in the franchise space. Yet as they are continually outbid for attractive opportunities, the frustration in entering certain systems may be at an all-time high.
  • Dean Zuccarello
  • 8,684 Reads
Aziz Hashim Becomes IFA Chairman As Four Other Franchisees Are Named To IFA's Leadership Board.
  • Multi-Unit Franchisee
  • 8,104 Reads 1,014 Shares
Dine Brands Global, Inc.
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Dine Brands Global, Inc.
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Dine Brands Global, Inc.
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Without Cultural Compatibility, The Integration Of A New Location Can Be Very Challenging. Here's How To Integrate A New Location Or Brand Into Your Culture.
  • Dan Schneider
  • 6,269 Reads
Most initial calls with candidates are 90 percent brand overview and 10 percent qualifying - and that is just wrong. Learn how to turn that around
  • Jim Bender
  • 2,414 Reads
At Jersey Mike's Subs, inter-departmental cooperation using an integrated technology platform and a home-grown POS system continue to fuel growth.
  • Eddy Goldberg
  • 6,257 Reads 2 Shares
We kick off 2016 with our annual Mega 99 issue: a list of the largest U.S. franchisees ranked by total number of units--along with 7 profiles of multi-unit mega-operators.
  • 8,902 Reads 6 Shares
Each year we work with FRANdata to compile a list of the country's largest multi-unit franchisee organizations.
  • Multi-Unit Franchisee
  • 3,751 Reads 2 Shares
So, you just found out your POS system needs a software and hardware upgrade to support EMV ("smart chip") technology and you missed the October 1st implementation date.
  • Tom Epstein
  • 11,761 Reads 1 Shares
Bill Spae has spent four decades in franchising and is currently the second largest Dairy Queen franchisee in the system.
  • Multi-Unit Franchisee
  • 9,867 Reads 2 Shares
New Census Bureau data finds franchise businesses accounted for 560,086 establishments and 10.8 million jobs in 2012.
  • Multi-Unit Franchisee
  • 9,698 Reads
Cicis CEO Darren Harris explains why - and how - 30-year-old Cici's Pizza rebranded itself to meet an evolving customer base.
  • Darin Harris
  • 11,259 Reads 5 Shares
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