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As chair of Arby's largest franchisee, Jeff Davis has led his family-owned business to new heights. Davis is quick to say the restaurant business is in his DNA...
  • By Helen Bond
  • 32,221 Reads
When he was 16, Ed Wolak perfected the art of baking hand-cut donuts on the night shift at Dunkin' Donuts. He's been a single-minded brand ambassador ever since.
  • Helen Bond
  • 33,442 Reads 1 Shares
In researching the use of big data in franchising outside the U.S., we asked two leading franchise development executives abroad to tell us how this it being used where they are.
  • William Edwards
  • 6,253 Reads 3 Shares
Investing in your people builds a strong foundation and helps sustain future growth of your business. It can also help you identify and motivate highly qualified team members who could be the key to your future succession.
  • Kendall Rawls
  • 27,259 Reads 1,023 Shares
Franchisors, take note! Your franchisees have the ability to own a moment--many moments in fact. For example, the moment an office team needs to take a working lunch and an intern types "sandwiches" into Google Maps..
  • Lauren Reid
  • 3,235 Reads 2 Shares
Congress brings small business relief by passing legislation to delay DOL overtime regulations for 6 months. America's 730,000-plus franchise establishments employing nearly 7.6 million workers now have until June 1, 2017 before implantation of overtime rule. 
  • Multi-Unit Franchisee
  • 12,475 Reads 12 Shares
Cousins Subs reboots after 44 years, laying the foundation for expansion into new markets.
  • Christine Specht
  • 4,120 Reads 5 Shares
So many good things are happening so quickly in franchising these days, it's hard to keep up (even for us!). So welcome to "Good News!" - our monthly roundup of franchise growth, finance, international expansion, milestones, and other positive news from franchisors large, medium, and emerging.
  • Eddy Goldberg
  • 2,808 Reads
When Tropical Smoothie Cafe pondered an ingredient upgrade to a popular smoothie, the brand turned to data for direction.
  • By Helen Bond
  • 3,482 Reads 9 Shares
After decades of seemingly inviolable correlations, shifts in markets, demographics, interest rates, and politics suggest that change may be in the offing.
  • Carol M. Schleif
  • 26,330 Reads 8 Shares
There is much discussion in marketing circles about how brick-and-mortar businesses can compete with the pricing and convenience of e-tailing.
  • Kay Ainsley
  • 2,500 Reads 2 Shares
The Human Bean
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The Human Bean
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The Human Bean
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Last month's Franchise Leadership & Development Conference returned to Atlanta for the largest event in 18 years, boasting a total of 460 attendees and close to 300 franchisors, representing 169 brands.
  • Franchise Update Media
  • 7,749 Reads 1 Shares
Technology can offer multi-unit franchisees many cost-saving and streamlining opportunities but best practices must be weighed against each franchisee's needs and specific business challenges.
  • Rick Thompson
  • 25,579 Reads 9 Shares
At the end of 2015, IBM released a white paper highlighting 10 key marketing trends for 2016. Let's see how they did.
  • IBM Marketing Cloud
  • 3,611 Reads 7 Shares
Social media marketing news you can use. This week: 1) Social media giants Facebook, Twitter, and Instagram move to control online bullying, hate speech, and other abuse; 2) Snapchat's Snap Audience Match offers marketers new behavioral targeting tools; 3) Why 11 million young people quit Facebook; 4) Yahoo Gemini boosts search advertisers' ability to retarget; and 5) President Barack Obama reflects on the changes smartphones and social media have made in empowering "ordinary people."
  • Daniel Lieberman
  • 2,936 Reads 2 Shares
Mara Fortin has become a vocal advocate for franchising. In 2015, the IFA recognized the Nothing Bundt Cakes multi-unit franchisee for her work with its second annual Franchise Action Network "FAN of the Year" award, acknowledging her "consistent voice in speaking to the media and lawmakers about the recent NLRB joint employer ruling" and her work to "protect, promote, and enhance" franchising.
  • Multi-Unit Franchisee
  • 47,383 Reads 10 Shares
Nader Masadeh didn't like what he saw at one of his franchise locations when we was featured on CBS television's "Undercover Boss" a few months ago. So the Buffalo Wings & Rings president and CEO promptly stepped out of his disguise to handle the problem.
  • Kerry Pipes
  • 4,902 Reads 2 Shares
Since the turn of the century, I would highlight three fundamental trends within the franchise business model. The first is adaptability, which has a wonderful positive attribute but a dark side as well.
  • Darrell Johnson
  • 30,021 Reads 1 Shares
What to look for in a business lender, and why it's important to find the best lender and not just the best rate.
  • Multi-Unit Franchisee
  • 22,736 Reads 1 Shares
Ranking the most multi-friendly brands
  • Multi-Unit Franchisee
  • 4,265 Reads 2 Shares
If you are willing to invest your time and capital in the proper areas, the challenges are reduced, risks minimized, and growth and the sustainability of your business can be greatly enhanced.
  • By Kendall Rawls
  • 23,752 Reads 2 Shares
Broken Yolk
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Broken Yolk
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Broken Yolk
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Minimum wage increases are threatening to erode profit margins and shake up the business model for many brands, but finding a sustainable solution is not easy. Michael Seid examines the situation from his seat on Connecticut's Low Wage Employer Advisory Board.
  • Michael Seid
  • 5,114 Reads 58 Shares
If you want to see the positive influence of Hardee's franchisee Dan Ponder at work, look no farther than his hometown of Donalsonville, population 3,000.
  • Helen Bond
  • 39,860 Reads 44 Shares
6 things you can do to make your brand indispensable, build brand loyalty, and keep your franchisees' customers coming back.
  • John DiJulius
  • 2,905 Reads
We all get the calls: "What's the best franchise these days?" How do you answer that? Usually, the answer is a muddled, meandering set of comments.
  • Darrell Johnson
  • 3,121 Reads 1,014 Shares
When it comes to a successful social media strategy, Valerie Kinney's advice for franchisors is succinct. "Stay focused, yet nimble," says Kinney, vice president of marketing for CertaPro Painters.
  • Helen Bond
  • 5,180 Reads 1 Shares
JAE Restaurant Group acquires 97 additional locations from Wendy's corporate making the multi-unit franchisee company one of South Florida's largest employers with over 5,000 employees and 177 locations throughout Florida, Texas, and New Mexico.
  • Multi-Unit Franchisee
  • 23,649 Reads 4 Shares
Social media review sites such as Yelp can provide challenges and opportunities for savvy multi-unit operators to take their business reviews and online image into their own hands.
  • Jenna Oltersdorf
  • 20,398 Reads 2 Shares
Segmenting your target market into smaller and smaller groups is not only possible with today's technology tools, it's also a way to boost your bottom line by reaching your customers more effectively
  • Chen Katz
  • 2,280 Reads 2 Shares
Social media marketing news you can use. This week: 1) More reasons than you need to consider using Instagram to boost engagement with your customers; 2) How Snapchat may be shaping the future of social media; 3) Facebook's move to counter ad blockers and give users more control of the ads they see; 4) Twitter moves to redefine itself as growth falters.
  • Daniel Lieberman
  • 2,946 Reads 6 Shares
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