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Numbers and research notwithstanding, veteran franchisee Brian Smith chooses his brands using his gut instincts. "I like to go with things I believe in and know I can sell," says the Arkansas family man.
  • Debbie Selinsky
  • 18,000 Reads 6 Shares
I think the two most powerful words employees need to have permeating through their consciousness are "compassion" and "empathy." When you genuinely serve with compassion and empathy, your customer service is on a completely different level.
  • John DiJulius
  • 35,174 Reads 8 Shares
The process of hiring, training, and retaining qualified individuals for sales and development is a necessary company practice that should not be taken lightly.
  • Franchise Update
  • 3,546 Reads 1 Shares
Arizona Sport Clips Multi-Unit Franchisees Are Selected For CNBC's 'Top Franchisees in America' Recognition and Their Brand's Own Highest Honor, The Logan Trophy.'
  • Multi-Unit Franchisee
  • 10,647 Reads 14 Shares
Communication, commitment, recognition, and growth are requirements for helping turn employees into leaders, regardless of age and generational differences.
  • Jeff Bannon
  • 12,482 Reads 3 Shares
How do you connect with your ideal candidates? What media is best for reaching your target franchisees? And how often should you communicate with them? Learn how Fastsigns does it!
  • Kerry Pipes
  • 4,058 Reads 21 Shares
So many good things are happening so fast in franchising these days, it's hard to keep up (even for us!). So welcome back to "Good News!" - our monthly roundup of franchise growth, finance, international expansion, milestones, and other positive news from franchisors large, medium, and emerging.
  • Eddy Goldberg
  • 3,390 Reads 1 Shares
Mills Sinclair is a man living life on his terms. He's equally at home on the golf course at his Arizona home in Scottsdale, on the beach at his Mexican vacation home, or sitting in a corner of one of his restaurants on Sunday "watching families interact in ways they don't often do anymore."
  • Debbie Selinsky
  • 18,056 Reads 7 Shares
Anyone who's operated a franchise business knows it takes a lot of hard work to attain (and maintain) a high level of success and profitability.
  • By Kerry Pipes & Eddy Goldberg
  • 13,213 Reads 1 Shares
When we start working with a consulting client and tell them the first place we start is creating a customer service vision statement, they say, "The last thing we need is another statement. We have mission statements, purpose statements, and our employees can't even keep them straight."
  • John DiJulius
  • 10,768 Reads 2 Shares
FRANdata has been alongside us supplying data on multi-brand franchising for 9 years now. In this issue you will find their list of the 50 largest multi-brand franchisees in the U.S., as well as a list of their 25 most popular brands.
  • Multi-Unit Franchisee
  • 3,965 Reads 2 Shares
Sonny’s BBQ
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Turning your passion into a successful business is every entrepreneur's dream. Turning it into a business that helps other entrepreneurs realize their dreams is even better.
  • Eddy Goldberg
  • 3,017 Reads 1 Shares
Texas-Based Franchisee Awarded Newk's Eatery's Franchisee of the Year award and Recognized for Zero Leadership Turnover and Highest Overall Guest Response in the Chain's 12-Year History.
  • Multi-Unit Franchisee
  • 11,690 Reads 1 Shares
Hyper-local digital marketing: 5 keys to making it pay off for your brand!
  • Lauren Reid
  • 6,529 Reads 26 Shares
Seattle Franchisees and IFA Say They Will Continue Battle Despite the Supreme Court's Refusal to Hear Case Over City's Minimum Wage Law.
  • Multi-Unit Franchisee
  • 12,157 Reads 2 Shares
Social media marketing news you can use. This week: 1) Facebook's new branded content policy provides new options for franchise brand marketers; 2) Maintaining your social media presence is easier with automation; 3) Keeping your local marketing presence up to date on Google; and 4) In the "Don't Do This Dept.," Snapchat joins the list of well-intended social promotions to draw negative online reaction.
  • Daniel Lieberman
  • 2,221 Reads
Brent Collier earns his bread and butter from tourism. His 16 restaurants from 7 different brands offer something for everyone--from a fun or romantic fondue dinner at The Melting Pot to Sunday afternoons for the family at Golden Corral.
  • Debbie Selinsky
  • 17,851 Reads 5 Shares
Largest Buffalo Wild Wings Franchisee Opens 63rd location in Bradenton, Florida.
  • 19,705 Reads
Top 500 Chain Restaurant Report Points to Limited-Service Segment as Big Winner While Quick-Service Giants Show Improved Performanc
  • Multi-Unit Franchisee
  • 16,877 Reads
Getting to "Aha!" with candidates requires a special set of skills. Does your team have them?
  • Jim Bender
  • 5,464 Reads 1 Shares
Attracting and validating candidates through social media continues to grow in importance. Here's how Alex Samios, Dogtopia's director of franchising, manages it.
  • Franchise Update
  • 4,725 Reads
Hot Dish Advertising
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Heidi Ganahl says she has always been an entrepreneur and dog lover. "My husband and I were characterized by two things: we thought up crazy, wild ideas and we loved taking care of our two dogs," she says of their life in the early 1990s.
  • Kerry Pipes
  • 7,484 Reads 2 Shares
When retired Air Force Lieutenant Colonel Tim Hershberger signed on as a franchisee with Dickey's Barbecue Pit in Florida, the 30-year military veteran was already focused on the customers he knew best. And his military ties have helped jump-start his first nongovernmental venture.
  • Helen Bond
  • 16,161 Reads 1 Shares
Nearly seven years after the recession ended, the U.S. economy has become a slow-growth machine. In these years of sluggish growth, the franchise business model has found ways to expand.
  • Darrell Johnson
  • 3,733 Reads 1 Shares
As the Pizza Category Grows, Demand is Increasing for Unique and Better-For-You Varieties.
  • Multi-Unit Franchisee
  • 16,016 Reads 1 Shares
6 digital marketing tactics franchisors need for franchisee success, from Brandmuscle Chief Digital Officer Paul Elliott (part 1).
  • Paul Elliott
  • 5,791 Reads 1,014 Shares
Dairy Queen and Huddle House Multi-Brand Franchisee Adds Second Huddle House As He Takes Over An Existing South Carolina Location.
  • 14,625 Reads
By now you've completed all of your financial budgeting and planning for 2016, have it set up on a month-by-month basis, and have organized your financial reporting to be able to measure your progress both on actuals to date and performance to plan.
  • Rod Bristol
  • 14,957 Reads 1 Shares
Lori Shepard, Senior Director, Digital Experience at Waxing the City/Anytime Fitness, shares her views on changes in social media and how her brand is adapting to get the results they seek.
  • Lori Shepard
  • 3,150 Reads 1,014 Shares
How do you cure years of debilitating, recurring back pain? For Shane Evans, it was therapeutic massage. She liked the results so much that she started a franchise to offer that same experience to others.
  • Eddy Goldberg
  • 5,537 Reads
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