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Craig Colby created his own computer consulting and programming business following his graduation from the University of Delaware.
  • Kerry Pipes
  • 4,619 Reads 62 Shares
How do you retain and prepare your best talent to lead? Mentoring programs are one of the most effective tools in achieving business results.
  • Greg Smith
  • 6,215 Reads 148 Shares
Good or bad, customer feedback is a gift. So much so that almost every franchise system asks customers to comment on their experiences, and even to rate them.
  • Jack Mackey
  • 3,888 Reads 1,014 Shares
This past spring many leading pizza companies, franchise owners, and other pizza industry allied groups joined forces to create The American Pizza Community.
  • Multi-Unit Franchisee
  • 4,404 Reads 5 Shares
Home care franchising has risen to the top of the charts in terms of profitability and franchisee satisfaction in just two years, says a new report by market research firm Franchise Business Review.
  • Multi-Unit Franchisee
  • 3,733 Reads 71 Shares
Rick Silva developed a passion and understanding for business early in life. The son of Cuban immigrants, he watched his mom and dad start their own small business from scratch in Miami.
  • Kerry Pipes
  • 6,002 Reads 824 Shares
A couple of years ago, I went through an exceedingly challenging period in my personal life, where the path I'd been on for several decades proved flawed, and I had to figure out how to pick up the pieces and move on. The status quo had become unacceptable, even though the way forward was unclear.
  • Carol Schleif
  • 5,884 Reads 1 Shares
With the heightened focus on social media during the past few years, it's important to remember that social media is only a part of your marketing mix.
  • Eddy Goldberg
  • 3,302 Reads 54 Shares
That's a question a lot of people ask themselves every day. It's also one of the questions posted on Focus.com.
  • Franchise Update
  • 14,775 Reads 2,997 Shares
If there's anything Gavin Hart enjoys more than a vanilla cone at one of his Dairy Queens, it's handing one over to a customer.
  • Debbie Selinsky
  • 10,525 Reads 352 Shares
There's something for everyone and anyone involved in marketing in an e-book from Hubspot and social media guru David Meerman Scott.
  • Eddy Goldberg
  • 3,303 Reads 94 Shares
Bosch Auto Service
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Here's a rundown of some social media pitfalls and gotchas that keep managers awake at night.
  • Daniel Lieberman
  • 2,253 Reads 3 Shares
Let me get right to the point. The keys to success in any business are: (1) the quality of the products or services you offer, and (2) your employees' ability to deliver outstanding customer service. And I'm not the only one who thinks so.
  • Mel Kleiman
  • 4,919 Reads 61 Shares
One of the questions I hear most often from executives is "How do I motivate my employees to do the things I want them to do?"
  • Nido Qubein
  • 8,765 Reads
Effective performance plans must detail the specific actions leaders and employees must follow to accomplish the goals and objectives set within it.
  • Timothy Bednarz
  • 47,997 Reads 9 Shares
Whether you have one franchise or a thousand, Discovery Day catapults your recruiting process to its crescendo.
  • Steve Olson
  • 3,358 Reads 135 Shares
I find it amazing that the delivery of high quality customer service is so uncommon even with all the talk and focus on the topic.
  • Lisa Ford
  • 6,101 Reads 429 Shares
Johnny Collins is a man of faith and endurance. He knows what kind of hard work and dedication it takes to run a marathon, serve as a firefighter, and work as a security officer.
  • Multi-Unit Franchisee
  • 6,451 Reads 160 Shares
What seems to have changed is a couple of yahoos in a pizza joint sticking cheese up their nose can threaten a global brand.
  • Eddy Goldberg
  • 26,660 Reads 23 Shares
Franchisors recognize the best performers in their system with a Franchisee of the Year award (or equivalent).
  • Eddy Goldberg
  • 5,679 Reads 14 Shares
As a bootstrap franchisor, there certainly are ways you can gain public attention through your own personal efforts.
  • Steve Olson
  • 5,960 Reads 31 Shares
Jersey Mike's Subs
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Jersey Mike's Subs
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Jersey Mike's has developed a recruitment system that's strong on speed, efficiency, and good communication, says Brian Sommers, vice president of franchise development for the Manasquan, N.J.-based franchisor.
  • Debbie Selinsky
  • 6,191 Reads 708 Shares
Today's economy has resulted in some brutal price wars that make it difficult, if not impossible, for many companies to raise prices.
  • Steve LeFever
  • 31,081 Reads 6 Shares
Franchising is bursting--not busting--out all over, with a flurry of financing, M&A, and IPO activity.
  • Eddy Goldberg
  • 5,538 Reads 419 Shares
As savvy franchise companies continue to flourish in a volatile economy, FUSR continues to bring you positive news each month
  • Eddy Goldberg
  • 6,019 Reads 1 Shares
We have made progress digging our way out of the pit of economic meltdown we tumbled into in 2007, but we certainly have a long way to go before we experience the vibrant economy we enjoyed in much of the 1990s and the early to mid-2000s.
  • Dean Zuccarello
  • 6,957 Reads 1 Shares
After earning a degree in computer science from the University of Delaware, Craig Colby set up his own consulting and programming business for the first decade of his career.
  • Kerry Pipes
  • 11,497 Reads 2 Shares
When Chirag Patel left India 15 years ago, he had mixed feelings about leaving his home and his parents.
  • Debbie Selinsky
  • 5,494 Reads 1,014 Shares
It's a familiar scenario: a successful concept is born from a family-owned restaurant where everybody knows your name and embodies a particular culture.
  • John Longstreet
  • 3,388 Reads 40 Shares
At the recent Multi-Unit Foodservice Operators Conference, Service Management Group (SMG) conducted interviews with executives on how their customer satisfaction efforts are working.
  • Jack Mackey
  • 9,062 Reads 1,014 Shares
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