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Franchise Leadership

More business books are written about leadership than perhaps any other business topic. The leader of a franchise business or a franchise system sets the tone, culture, and values of the organization. Clear, consistent leadership is behind all successful franchise organizations. From personal and professional development to developing future leaders, learn what today’s business leaders have to say about leadership and how it can help your organization succeed and grow.

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Angry Crab Shack
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Angry Crab Shack
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Pat Sajak has been hosting TV's Wheel of Fortune for the last three decades but now he's playing host to a new franchise concept and the payoff could be huge.
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Last May Paul Brown made a bold move. He left behind his hotel management career to move into the food service arena, taking over as CEO of Arby's.
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Meg Roberts says her professional career path changed course into the franchising business unexpectedly.
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Behavioral metrics is just a fancy way to say, "Measuring the people side of business."
  • Bill Wagner
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Throughout my 14 years with East Coast Wings & Grill, we have constantly strived to develop a laser-like-focus on our unit economics.
  • Sam G. Ballas
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Amy Nichols has always loved working with animals. In high school she worked in a pet store. In college she worked in a biopsychology lab with birds.
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If you follow the news, you've no doubt heard a lot about the impending rules of the Affordable Care Act (ACA), which became law on March 23, 2010.
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Peter Holt received an early Christmas present late last year when Tasti D-Lite CEO Jim Amos announced he was stepping down and that Holt had been selected to take the reins of the 25-year-old brand.
  • Kerry Pipes
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Part 1 of this series addressed how to improve attendance at franchisee conventions. Part 2 discussed how to maximize the benefits to your franchisees.
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As franchisors, it's your primary responsibility to make operational decisions based on the franchise system as a whole.
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A strong leader needs to define their vision for success, effectively document it, and communicate it over and over again.
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Angry Crab Shack
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Angry Crab Shack
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Sam Ballas waxes eloquently--and passionately--about East Coast Wings & Grill, the company he acquired in 2001.
  • Kerry Pipes
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When I joined Arby's as president in May 2010, I was eager to once again work with the roast-beef sandwich leader and pioneer, where I served as vice president of product marketing and strategic planning in the early 1990s.
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Just as history has a way of repeating itself, Ralph Askar has a way of leaving his mark on organizations. He's doing it again with Instant Imprints.
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Like most U.S. business sectors, the smoothie industry was hit hard during the recession.
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This past August marked a milestone for Randy Shacka and for Two Men and a Truck: Shacka not only became the first non-family president of the Michigan-based franchisor, he also did it at the only company he's ever worked for--and at just 33.
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Doug Pendergast makes no bones about it when he says one of his goals for Krystal Burger is to focus the brand on being better, not bigger.
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In July 2011, Atlanta-based private equity firm, Roark Capital Group, purchased Arby's Restaurant Group, Inc.
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Burton W. Folsom uncovered something revolutionary about capitalism in 19th century America.
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This is the first of a three-part series on how to optimize your franchisee conventions.
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A year ago, Ray Margiano, an admitted lifelong "workaholic," had an epiphany.
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Dine Brands Global, Inc.
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Dine Brands Global, Inc.
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After 30 years in franchising, there is one lesson that I've learned personally and shared professionally. It goes like this: It's one thing to know your business.
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Long Island native Bob Johnston says he did not exactly fall in love with franchising--or the restaurant business--from his vantage point as a dishwasher in his older brothers' Melting Pot restaurant in Tallahassee, Fla.
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As president and chief executive of Bennigan's Franchising Company, I have the honor of being at the helm of a renaissance.
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As a hospital administrator, Allen Hager had personally seen the anguish that families faced when searching for safe, appropriate, quality home care services for their family members returning home.
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Rick Silva developed a passion and understanding for business early in life. The son of Cuban immigrants, he watched his mom and dad start their own small business from scratch in Miami.
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It's a familiar scenario: a successful concept is born from a family-owned restaurant where everybody knows your name and embodies a particular culture.
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If somebody were ever to build the Hollow Business Phrase Hall of Fame, this one stands right up there with "Your call is very important to us."
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There's something to be said for having walked for years in another person's shoes, for having come up the ranks to a leadership position.
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Kevin Cushing began delivering newspapers in Chicago when he was in second grade. He eventually delivered more than one million.
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