Franchise Leadership
More business books are written about leadership than perhaps any other business topic. The leader of a franchise business or a franchise system sets the tone, culture, and values of the organization. Clear, consistent leadership is behind all successful franchise organizations. From personal and professional development to developing future leaders, learn what today’s business leaders have to say about leadership and how it can help your organization succeed and grow.
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September 29th, 2026
 The International Franchise Association is the world’s oldest and largest organization representing franchising.
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Ask Dina Dwyer-Owens, co-chair of The Dwyer Group, about obstacles to the top for women, and she is quick with a suggestion: talk less about the proverbial glass ceiling and do more to encourage women to shatter their own self-doubt to compete.
- Helen Bond
- 7,153 Reads 2 Shares
Dzana Homan's story is one of inspiration and perseverance. She grew up in Yugoslavia where she spent a happy childhood filled with friends and surrounded by a large extended family.
- Kerry Pipes
- 5,526 Reads 1 Shares
As president of a leading franchise technology company, I'm afforded a unique vantage point as I get to study the trends, patterns, habits, and behaviors of hundreds of franchisors.
- Keith Gerson
- 5,458 Reads 1 Shares
Charlie Morrison wasn't looking for a new opportunity. He was already at the helm of Pizza Inn and was the driving force behind the brand's innovative Pie Five concept.
- Kerry Pipes
- 8,090 Reads 1 Shares
In the restaurant world, if you survive 3 years, you have essentially beaten the odds. Before rebranding to Old Chicago Pizza & Taproom in 2013, Old Chicago Pizza & Pasta had a successful 37-year history that served three generations of guests.
- Mike Mrlik
- 6,267 Reads 1 Shares
Is your "human-ness" getting in the way of your thinking, learning, and leadership? Part 2 of 8 tips on overcoming how you're wired to succeed in the modern world.
- Edward D. Hess
- 3,545 Reads
Paralyzed by perfection when it comes to making business decisions? This writer makes a good case that the "80% Rule" will almost always carry you through.
- Mark Abbott
- 4,379 Reads 2 Shares
Tariq Farid is an amazing guy. He's passionate about his employees, his community, his family, and his religion, and based on a 2.5 hour visit with him at his Wallingford, Conn., headquarters, if there were an award for the Nicest Guy in the World, he'd be on the list.
- Eddy Goldberg
- 7,899 Reads 1 Shares
Tired of the same old books on business and leadership? Take a gander at these!
- Paul Jun
- 3,520 Reads
In one of our most recent franchise surveys, 62 percent of CEOs and operations VPs and directors responded that they do not have a formal training program for their operations consultants and field staff.
- Keith Gerson
- 5,726 Reads
Change in a franchise system is inevitable. All franchise brands across all segments--food, home services, health and wellness, B2B, and others--eventually come to a point in their growth where the choice is clear: either change and continue to grow, or remain stale and gradually fade away as more progressive competitors pass you by.
- Franchise Update
- 3,807 Reads 8 Shares
Rich Wilson needed to earn money for his college education. The way he saw it he had two choices.
- Kerry Pipes
- 4,466 Reads
Joseph Schumacher, CEO of Goddard Systems and its 410 locations, traces his franchising career back to 1977 at Maaco.
- Kerry Pipes
- 5,396 Reads 1 Shares
My very first experience in the restaurant industry was a job as a server at my local IHOP, which began a lifelong love affair with the restaurant industry.
- Franchise Update
- 9,105 Reads 1 Shares
From a young age, I knew that I wanted to lead an organization. This is possibly due to spending time during my childhood working alongside my father in our family businesses.
- Franchise Update
- 15,230 Reads 10 Shares
I think the life experiences that most shaped me as a leader were the curveballs, or when others didn't believe I could do something.
- Franchise Update
- 7,807 Reads
I literally grew up working in the business before it became a holding company for multiple franchised service brands. By the time I was 13, I was learning all about sales and customer service at a car wash my father owned.
- Franchise Update
- 5,806 Reads
I believe the saying, "You are the sum of all your experiences" is pretty accurate. I've experienced a lot of challenges throughout my life, both personal and professional, and those challenges have definitely helped guide me in leadership roles.
- Franchise Update
- 5,567 Reads 1 Shares
Having a strong single mother as a parent taught me confidence, grace, trust, and resilience. Traveling all over the world for business shaped my skills in flexibility, influence, and compassion.
- Franchise Update
- 5,788 Reads 1 Shares
How many direct reports do you have? Consider these four scenarios.
- Bill Wagner
- 3,456 Reads 1 Shares
Keith Gerson has spent more than 35 years in franchising in many different sales, development, and leadership positions.
- Keith Gerson
- 3,709 Reads
In my previous guest column, I discussed how I came up with the idea for a restaurant concept that fused the speed and inherent benefits of fast casual with the flavors, ingredient quality, and service level of fine dining.
- Pierre Panos
- 3,975 Reads
Wan Kim is a quick study. After graduating from Boston University with a degree in international management, he began his MBA studies at the University of California-Irvine at the crest of the investment-heavy dot-com boom of the late '90s/early 2000s.
- Kerry Pipes
- 16,735 Reads 2 Shares
In the eyes of Catherine Monson, the most important role of a CEO is leading and inspiring.
- Kerry Pipes
- 6,435 Reads 1,022 Shares
Pat Sajak has been hosting TV's Wheel of Fortune for the last three decades but now he's playing host to a new franchise concept and the payoff could be huge.
- Kerry Pipes
- 7,053 Reads 184 Shares
Last May Paul Brown made a bold move. He left behind his hotel management career to move into the food service arena, taking over as CEO of Arby's.
- Kerry Pipes
- 22,893 Reads 2 Shares
Meg Roberts says her professional career path changed course into the franchising business unexpectedly.
- Kerry Pipes
- 7,778 Reads 2 Shares
Behavioral metrics is just a fancy way to say, "Measuring the people side of business."
- Bill Wagner
- 15,269 Reads 1 Shares
Throughout my 14 years with East Coast Wings & Grill, we have constantly strived to develop a laser-like-focus on our unit economics.
- Sam G. Ballas
- 4,522 Reads 56 Shares
Amy Nichols has always loved working with animals. In high school she worked in a pet store. In college she worked in a biopsychology lab with birds.
- Kerry Pipes
- 6,068 Reads 1 Shares
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